From the outside, the Copper Queen is a beautiful, elegant relic of a time gone by. Having visited the hotel since I was a child, I knew it would lend the perfect atmosphere for my wedding. After meeting once with the owner Connie, who was very kind, I gathered my family to go down to the hotel to pay a deposit and start planning. I arrived to the worst treatment by hotel staff I have ever had, and that includes some of the most broke-down motels on both sides of the pond.
I was told by the front desk that the manager Adam would not be able to meet with us for our three o'clock appointment because he was having to cover for staff that quit in the dining room-- no apology. I couldn't believe I was being stood up (after driving 2 hours to get there) when I was about to drop a considerable amount of money for the wedding party. I explained to the front desk woman (don't know her name, but an older woman) that I knew it wasn't her fault, but I was really really disappointed. She said if we wanted to hang around he might be able to meet with us in an hour (and we had already been in bisbee for 4 hours, plus the drive... could someone not have called us to cancel or reschedule the appointment???).
The entire time that this was going on, the lobby was in CHAOS with several people arriving only to find that the room they thought was booked had not been. I also heard the front desk lady tell someone on the phone "She's busy. I can't help you. You can try to leave a message but I won't guarantee that she'll get it." Not exactly what I'd call "good" service.
When we asked the woman if the manager was certain that he could meet an hour later because we had things to get back to in Tucson, she became extremely rude, rolling her eyes and huffing, saying "he ONLY asked you to wait, like, an hour." suddenly we were the ones being made to feel bad about being stood up. (still no apology).
we decided to ask the manager himself, who we saw in the dining room. when he walked over my ever-polite finace extended his hand, which the manager looked at, and IGNORED! We explained that we were concerned about waiting for another hour, and wanted to make sure he would be able to meet with us. His response was "No,sorry. I had three staff quit." He said this all in a very rude, defensive way-- again, as though we were the ones with the problem. When I told him that we were going to put down a deposit, he said, "Look, I said I'm sorry, "m not going to say it again, and that's all I'm going to say."
WOW. There went my plans for my wedding down the drain-- I could never subject myself or my guests to such treatment, especially on what should be a wonderfully fun day. The thing is we are really understanding people, and all that needed to happen was this: the manager letting us know personally when we got there what the situation was, kindly apologizing, and offering to reschedule the appointment. Maybe a free drink at the bar for our trouble would have been nice :-) Instead I walked out in tears at being treated so rudely.
Neither the manager nor the owner ever followed up with us. My fiance called and left a message saying that if they could apologize and start over, we might still want to have our wedding there (any of you girls can imagine how sad i was to have what i considered my perfect place be lost like that). No response.
Not only would I never have a special event at the Copper Queen, I wouldn't stay there either. There are many beautiful and hospitable b&bs in bisbee that will give you a great experience.
- Official Description (provided by the hotel):
- The Copper Queen Hotel, built in 1898 and completed in 1902, was the product of a booming mining camp called Bisbee. Once the largest city between St. Louis and San Francisco, Bisbee is now a beautiful and quiet getaway. While the town of Bisbee has "grown" it has not lost its' charm. Soon after Bisbee became a town, Phelps Dodge Mining Company built the Copper Queen Hotel as a place for dignitaries and investors to relax in luxury. Construction was difficult because Phelps Dodge had to blast away and clear a large portion of the mountainside in order for building to begin. Although the most modern and up to date materials were used, it did not lessen the difficulty of each task. In order for concrete to be mixed, water had to be pumped up the hill from the mercantile, what is now called Copper Queen Plaza, on Main Street. The walls were constructed to be nearly 2 feet thick, which helps keep the hotel cool during the summer months. Once the Hotel was completed, anyone who walked through the doors would notice the mosaic tile from Italy. Since the Hotel was built in an Italian style, the tile was installed throughout the entire first floor lobby. The remaining tile can be seen in the Hotel entrance. As the story goes, the cathedral ceiling in the Palm Room was all fitted with Tiffany glass. Nobody knows when it came down or what happened to it. There was an open air hallway behind two large windows along the southeast wall that acted as air conditioning for that era. The front desk was fabricated out of Tiger Oak and was surrounded with a wrought iron security cage. The unique safe behind the desk was once used at the Copper Mine until it became too small for the company payroll, which was all paid in cash. It was then passed down to the Copper Queen Hotel. Phelps Dodge cleverly paid their employees in cash, to have their money quickly returned to them in goods and drinks. The Copper Queen Hotel was one of the most modern hotels in the West during that time. One can only imagine what changes the Hotel has gone through to accommodate the modern day traveler. Located roughly 100 miles southeast of Tucson and at an elevation of 5,300 feet, the Hotel is usually 10 to 20 degrees cooler than in Tucson or Phoenix. In the winter, we are even blessed with an occasional snowfall. Bisbee is the southern most mile high city in the U.S. And is eight miles from the border of Mexico. Although the Copper Queen Hotel has maintained the ambiance of the Victorian Era Old West, it has been renovated with modern day conveniences to make your stay more comfortable. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, TravelClick, Orbitz, Priceline, Agoda, Hotwire and Cheap Tickets so you can book your Copper Queen Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Copper Queen Bisbee
- Hotel Copper Queen
- Copper Queen Hotel Bisbee