I booked my Alaska Glacier cruise with Phillips Cruises and Tours many months before leaving for Alaska. Their service courtesy was excellent, and we both looked forward to the cruise. As it turned out, the day of the cruise was a disaster, with low cloud and rain all day. I called them to cancel, and they were very gracious, refunding the complete cost of the tour for two of us. Sadly, We had only that one day available, so never did take the cruise.
That same day, I also had to cancel a glacier airplane tour, and that firm did not refund a single penny of my complete advance payment. You can imagine the different impressions that were left with me.
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