The hotel has a most excellent location with a beautiful view of lake and mountain back drop. The beds are very comfortable and the amenities are good. The breakfast was good but the continuous loud and constant CNN news was very distracting to the great view from the windows of the marvelous scenery (it was if the hotel staff had a political agenda to air that particular news source. It would have been better to have a quite music background). The house keepers were extremely nice, friendly, and helpful! The front desk had many unusual visitors "hanging out" that seemed to be friends of the receptionist and enjoyed smoking at the door entrance seated on the curb upon our arrival. We had a specifi problem that needed to be addressed in direct conversation with the manager. The front desk did take our phone number and as yet there has been no response from management; two more repeated requests have gone unanswered. The excuse given by the front desk is that the manager is busy planning wedding receptions. Another excuse given was that we booked on line through www.bestwestern.com and therefore the hotel was not going to do anything of significance with our complaint. Best Western has been contacted and they assured us they would contact the owner since each Best Western is independently owned and operated. The front desk staff that we dealt with was very lax and seemed unconcerned and unprepared to handle customer complaints in general. (but there was a lady who did on the last night of our stay go out of her way to understand our complaint who was very empathetic and was very helpful to supply and extra blanket upon request late at night).
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- Also Known As:
- Best Western Lake Lucille Hotel Wasilla
- Wasilla Best Western
- Best Western Wasilla