As the first point of contact at a hotel, the Front Desk personnel should be congenial and welcoming. That's definitely NOT the case here. We had an American Legion Convention nearby this past weekend with dignitaries from all over the country (Florida, Minnesota, Indiana and New York) in attendance. The dignitaries were put up at the Grand View but the customer service there was horrendous. I will never frequent this hotel, nor recommend it ever! The rooms are not cleaned each day (unless you request it) but the out-of-state visitors were not informed of this upon check-in. When they called down to inquire as to when housekeeping would be by, they were told they wouldn't be getting their room cleaned as they didn't request it. So when asked if clean towels could be provided, the front desk person answered that the guests would have to come down and get them themselves. When the visitors went down there to get towels and request their room to be cleaned, the answer was, "What do you want me to do about it?" Nice, huh? How embarassing!
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- Also Known As:
- Grand View Hotel Wasilla