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“Exploding a few myths about Dreams Beach”

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Dreams Beach Marsa Alam
Ranked #31 of 68 Hotels in Marsa Alam
Nottingham
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Exploding a few myths about Dreams Beach”
Reviewed November 12, 2011

We have just returned from Dreams Beach on the 8th November 2011 and I am aghast to see yet another review slagging off this excellent hotel. Let's first of all get this into context - the price we paid for this holiday with Thomas Cook was £401 (yes just £401) flying from our local airport East Midlands at 9.45 in the morning. When I checked for alternative flights on the day that I booked the holiday the average price for the flight only was £350, leaving the hotel with the princely sum of just £51 to put us up, feed us, serve us, entertain us and generally look after us for a whole week on an all inclusive basis too !!!
In the week before we actually left, the best price for flights on Trip Advisor had increased to £752 one way (for two). So the holiday was actually a fabulous bargain - that is indisputable.
We arrived in the evening, we were met at the door by Bell Boys in Egyptian dress, who helped us with our cases, we were given a welcome drink at reception and hot flannels to refresh ourselves with, we were given an excellent room with Kingsize bed and were escorted to the room by hotel staff, who explained how things worked and tuned our TV into British stations for us - we then went down to dinner (it is still served right up to 10pm).
In the Tropicana restaurant we were greeted by Mahmood, who showed us to an excellent outdoor table (yes even in November at after 9pm), who served us with wine (in a 175ml wine glass rather than a thimble!!) and took us to see what was still an outstanding array of soups, starters, main courses and desserts to die for. We continued to receive excellent service from Mahmood all week.
The following morning the sun rose at 4.10am British time (6.10 in Egypt) and a gloriously sunny day broke (they all were incidentally), we were sat having breakfast by 7am again served by Mahmood, and chose from an extensive array of breakfast dishes, including omlettes/fried eggs/pancakes cooked fresh and to order.
I cannot believe that anyone could possibly say that there is no beach, as the two beaches are excellent - the one in front of the hotel being a pebble beach and the one to the left sandy - both very tidy and clean and maintained everyday. With excellent sunbeds in plentiful supply and each with a permanent windbreak already assembled. The pool area's were also beautifully kept by a whole team of white shirted pool staff, who also issued towels - there was never ever any sort of problem with availability of sunbeds.
The hotel is set in a very beautiful location, right on the picturesque Red Sea and yes it is isolated but to say it is in a wasteland is patently untrue - it is set in Egypt, a land that is predominantly desert, but with its own unique charm and a fantastic ocean with clear blue waters in front of it. If you are heading for Egypt - that is what you get, along with a land full of history and magic.
The animation team were also very good - we made friends with Ellie - a Russian lady and whether you wanted to join in with activities or not, Ellie came everyday to tell us about the evening entertainment and all that was happening throughout the day and in the hotel generally. The other members of the team Kory, Jitka and Omar were also very pleasant and worked tremendously hard. They were a credit to the hotel.
We had read many negative comments about Dreams Beach on Tripadvisor before our departure and quite frankly I do not understand where these people were coming from - this was a holiday that provided unbelievable value for money, in a very nice location and within an excellent hotel complex.
Throughout our week the food and choice in the main Tropicana restaurant was never short of very good, so much so that we never bothered with booking for the Italian restaurant, the Grill Bar or the Noahs Ark - we stuck with Mahmood and his colleagues in Tropicana.
My final word has to be about the Bar Staff, as on the first day Yanni, the Bar Manager, introduced himself and asked my name and then served us all week in a wonderfully cheerful manner, with Samir and the other guys entertaining us with their cocktail making skills. There was also a singer in the Lobby Bar every evening. On our final day we checked out and were waiting for our transport to take us back to the airport (they allowed us to keep our wrist bands until we left, so we could continue to obtain drinks), when Yanni appeared with 2 'Dreams Beach' carriers full of food, snacks and fruit 'for your long journey home' - a gesture that epitomised Dreams as a venue that is quite exceptional, with superb staff, who had provided us with outstanding service and value throughout our holiday.
So don't waver, don't believe the silly stuff that gets written on here - go for it and have a fantastic holiday in Egypt and at Dreams Beach.

Room Tip: Ask for a double - you get a Super Kingsize bed.
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  • Stayed November 2011, traveled as a couple
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5 Thank Mikeyboy5
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Manchester, United Kingdom
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 9, 2011

We arrived at about 23.00 hours so pitch black outside. Initial impressions were very good although it took us a long time to find our room and even longer to get our luggage. Finally all sorted and first night very good. Room excellent and a good nights sleep.
Following morning looked out over the pool/gardens towards to sea and again, very good. Went outside and shock ! All we could see was desert all around. And I dont mean like the Sahara, more like a dumping ground/wasteland. Not good at all.
Food was ok but beware the reheated burgers ! Nuff said.
Drinks, well... thimbles of wine and grumpy bar staff.
Beach - non existant.
Snorkelling - Nope ! Red flagged the whole week.
Other guests - very noisy/obnoxious Italians.
Would we go again. Egypt, yes (but Sharm next time), Here, Never !

Room Tip: All I can say is go somewhere else
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  • Stayed November 2011, traveled as a couple
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2 Thank HammerHead_OMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk
Level 4 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 26, 2011

We arrived for a 2 week holiday on the 16th September 2011, travelling with Thomas Cook from Gatwick to Hurgarda .The transfer was around 21/2 hours as per the brochure.
We were welcomed at the hotel at around 1am with a glass of juice , and were checked in and on our way to our room within 10mins-cases following soon after .( the quickest we have been checked in and to the rooms in 9 trips to egypt)
The room was larger than we expected with a very large double bed , sofa ,tv , dressing table /mirror ,bathroom with shower over bath and seperate sink area outside the bathroom with power and shaver points and a large mirror.There was no shortage of power points in the room where you need them.The fridge was stocked with 2 bottles of water daily and the room had a digital safe which was large enough for 2 large cameras and all our outher valuables with space to spare
The room was cleaned every day without fail with towel monsters regulary during our 2 weeks ,
our cleaner Mahmood cleaned the room to a very high standard every day and always had a chat with us when he could - he was keen to talk to improve his english which was very good anyway!
The breakfast menu was served in the main buffet resturant with a good selection of hot and cold dishes, hot and fresh breads, toast and egg,omlette and pancakes cooked to order.Tea coffee and juices were all self service and constantly refilled .
Lunch was available in the main resturant or in the pool bar again varied with the option of pizza chips burgers etc at the pool bar
The buffet resturant never seemed overcrowded during our stay with a good selection of food every night . The menu had a theme most nights with english , italian , oriental(egyptian)and ,french on the menu .Every night a different grill, bbq or carved meat was avalable outside at the cooking stations along with the pasta and meat/fish station inside . other reviews have mentioned " all the food was the same every night " and " there was no choice "- we would have to disagree with these comments - yes there were the usual rices, potatoes and pasta dishes every night but what about the other 10 -20 other different dishes to choose from!! A mention for Ramadan, one of the waiters, who served us nearly every day in the main resturant -He was always smiling and happy .
We booked in to both of the all inclusive speciality restaurants - one booking per stay for each allowed - Italian and Grill. The Italian was superb - 5 courses and very high standard of food. If we had known how good and how much food we would be faced with we would have skipped lunch ! The Grill bar option was the pool bar which functioned as a " made to order " grill at night. On arrival we were offered our choice from a selection of freshly prepared and cooked to order kebabs - including sea bass, calamari, lamb kofta's and chicken. The food was simple but fresh and tasty so we really enjoyed it - especially after the richness of the Italian the previous night !
There is also the Noah's Ark restaurant near the beach - which alternates between fresh seafood and Indian cuisine - but is payable. We were shown the Indian menu and decided to book. We ordered starters, main couses and sides each and, with drinks, it cost around £20. The portion sizes are massive - we could easily have shared rice, nan etc and still been stuffed - and it was very good.
The main bar in the reception is where we tended to end up for drinks after dinner as we chose not to watch the Animation team's nightly shows - this was not a reflection on the team as we found them very friendly but for our first trip without the kids for a couple of years we wanted a more relaxed and grown up holiday : )
Must mention 2 of the bar staff - Mohammed ( Ali ) was excellent, friendly, helpful and made me lovely colourful non-alcoholic cocktails each night. I suffered for 24 hours with a dose of "pharoh's revenge" - which is a hazard of foreign travel and nothing whatsoever to do with the food - and Mohammed made an Egyptian remedy for me. Turkish coffee, soda water, herbs and a few other mystery ingredients which resembled mud and was quite possibly the foulest thing I have ever tasted HOWEVER it sorted me out and I was fine the next day. Samir was also excellent, you could imagine him mixing cocktails in a trendy nightclub and throwing the bottles around like Tom Cruise - great fun and very popular with the guests. We also went to the Shisha corner for mint tea and a shisha pipe, which was fun.
Pool and beach bars also provide fresh juices, soft drinks and beer, tea and coffee is self service at all the service points and pre-mixed cocktails are available should you feel the need during the day.
Mineral water is available throughout the hotel from water coolers - remember to keep your empty bottles from the water provided in your mini bar to fill up in the restaurant / at the main bar / pool bar / beach bar whenever you wish.
Both the pool and beach areas were very nice, clean, tidy and well maintained. The beach benefited from an onshore breeze which made the 40 degree heat more bearable. Yes, there was a shortage of beds around both the pool and the beach however during our second week a delivery of new beds arrived and was split between both areas to improve the situation. Of course there are those who wish to get up at the crack of dawn to bag a specific spot by the pool ( mentioning no nationalities . . . ) and we played the game ourselves BUT this happens at every hotel I have ever stayed at. Management did sweep the pool area, as per the notices, to remove any towels that were laid out before 8am - which was very amusing to watch when their ( German ) owners came back. What made the situation worse was that guests of all nationalities were bagging beds at both the pool and the beach - therefore halving the available beds. STOP IT !! This is not the hotels fault but that of selfish and ignorant guests - you know who you are.
The hotel jetty had seen better days but they had repaired the main stretch out to the end and were in the process of repainting . Life guards were on duty during the day and operated red and green flags for safety . red flags they locked the gates at the end avoid guests getting into trouble when the sea was rough.The jetty has steps into the sea which allowed snorkeling directly onto the reef edge where the fish life was very good .
The hotel has a dive school on site " deep- ocean- blue.com " located just outside the main reception offering padi courses and diving / snorkelling trips by bus and boat at a more reasonable cost compared to tour operators . The centre had been taken over at the start of september by new management and all the equipment had been replaced with new up to date dive and snorkel gear . The range of trips the centre offer is varied from house reef dives , boat dive and trips to elphinstone and abu dabab for divers and snorkeling trips alike . I dived with them for 6 days over the 2 weeks and can, as a divemaster , honestly say they provide a safe well organised experience from start to finish. The centre is run by german and egyptian management with courses available in various languages .The instructors Nader, Said and their staff were very professional and it was a pleasure to dive with them.
The centre also has a pool rep - Hosni- around the pool during the day offering try dives free in the pool and selling the snorkling trips.He spoke to us every day without pushing the sales pitch (which made a refreshing change from other hotels we have stayed at) and would happly spend some time chating . The snokeling trips were again well run and organised with one trip seeing Whale sharks and dolphins while we were there .

The hotel is miles from any thing - nearest town is approx 30 mins by car-( the brochures do warn in the description ) but a trip to Port Ghalib is worth the taxi fare which was about £15 return - for shopping and pizza hut ,tgi fridays and ice cream!!!

We booked this holiday as a chill out , quiet get away from kids and we got exactly what we wanted.(If you are looking for nightlife and hustle -maybe this hotel isnt for you .)
The food was good the weather was hot and the price was right .
Overall a good 2 weeks for us

  • Stayed September 2011, traveled as a couple
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Helpful?
2 Thank RuthiePaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
n.yorks
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 9, 2011

well what a great holiday yet again,at dreams beach,said the cleaner made us something out of towels everyday,a welcome sight after aday out in the sun.well worth tipping him.had two fruit bowls to our room from staff,due to our return to this hotel,flowers and a cake to our room as it was our 13 annv,did 2 trips.and quads.never went round the pool.went walking away from hotel as it was too busy,ash the singer yet again u r a star,and a big friend to us.abd el salam ismail u r a great manager,and all your staff well done, u all wrk very hard,magdzakania u r a true friend to us,too many friends at dreams beach to say thanku to.but u r all in our heart.so looking forward to seeing you all next year,......nothing wrong with this hotel what so ever.yes it is in middle of nowhere if u want nitelife .fish and chips stay at home,i am a veggie and they did something for me if u asked,see u all again nx yr,10/10 to all of you,god bless u all,see u next yr.we stay here due to wanting nothing to do outside

Room Tip: ask me any thing about this hotel please and i will try and help u
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  • Stayed September 2011, traveled as a couple
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2 Thank ruthboyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochester, uk
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 7, 2011

We stayed at Dreams Beach Marsa Alam from 21st September for 2 weeks. All in all just what we wanted, but we would probably not return. We didn't see a cloud in the sky for 2 weeks, the weather was lovely. The pool area was good, not big enough for the amount of guests and I had to get up at 6.30am to get a sunbed and stayed on it all day. They were all gone before 8am even though there were rules set out around the area stating that if sunbeds were reserved before 8am or left for more than an hour the towels and belongings would be removed I only had one incident of being told off by another hotel guest who thought I had moved their belongings, but the pool attendants had removed them. The pool was a good temperature but we did have 2 incidents of poo in the pool and we were not allowed to use it for a few hours while they cleaned it. We did feel pestered by the hotel staff who tried to sell us a newspaper, take photo's of us (for a charge), try to sell us massages in the spa or a henna tattoo most days, they are very persistant.
The buffet restaurant had quite limited food but we both found enough to eat, me being a vegetarian there was always plenty of salad and the pasta man cooked lovely pasta too. The service we had was good from 'Ram' and he was friendly without being too much, but the other guys in the restaurant were annoying, especially the juice man who every day asked us if we wanted to buy fresh juice for 14LE (about £1.40) and just would not take no for an answer.
The bar staff were not that good, they gave us wrong drinks time after time, even after tipping, would ignore us and I still can't understand how 'rum and cola' sounds anything like 'sprite' which was a common mistake.
The room was ok, clean and a comfy firm bed, a good shower/bath and we had a small pool outside our room which we would have used more had it not been so cold!
The animation team worked hard to get everyone involved in 'aqua gym' or 'stretching' etc and tried to get people down to watch the shows which we did not watch just as we know what they are usually like and enjoyed listening to the singer in the bar each night instead.
We didn't use the beach, the sea was too rough and it was quite windy but it looked nice enough.
We did a trip to Luxor, a 5 hour coach trip each way, which was very good, but be prepared for beggars and everyone trying to sell you something, even a shining of a torch on a wall in a tomb would be expected a tip for even though you didn't want it!
Laura the First Choice rep was very good, she was friendly with all the guests and very helpful particularly when we had a bit of an Egyptian belly problem so had to cancel a trip, the problem was resolved with a few pills from the pharamacist in the hotel, who again was very helpful.
The hotel looks nice, the grounds are pretty and the gardeners take time cutting grass and pruning bushes to keep it that way.
All in all a good holiday and if we could get it for a real bargain again we may return but its unlikely.

  • Stayed September 2011, traveled as a couple
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Helpful?
2 Thank pootle55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chester
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 7, 2011

As this was our 3rd visit to Dreams Beach,travelling with First Choice/Thomson. We emailed the hotel before we arrived, asking for a ground floor room near the pool, this email was acknowledge by the hotel,saying they would always do their best for us.
On arrival we were made to wait over 30 minutes,whilst everyone else checked in, with the receptionist saying he was getting us a nice room.
This was total rubbish - it was obvious our reservation was not on their system.
You can imagine our annoyance when we given a room next to reception, we went straight back to reception, we were told to we had not requested anything, and he showed us the booking reservation ( therefore the hotel had messed up, not Thompson) we were also fobbed off when we said we had e-mailed the hotel beforehand.
We were then told to come back to reception next day at 9.00am, we did and were informed that we could change rooms later and to come back at 12 noon - we were put on the 'list' for changing rooms.
We went at 12 noon, to be told to come back at 2pm - but the receptionist on duty then was aware that we wanted to change, as we were on the list.
On returning at 2pm, our 'friend' who was finding us a nice room from the previous evening was on duty by himself.
My wife went by herself to deal with this, he first denied all knowledge of us wanting to change room, then told her we had to pay a 'supplement' to change rooms as those rooms had a sea view - ( the layout of the hotel allows EVERY room to have a sea view, and this is included in any booking made!!!!)
When my wife pointed this out, he made it very obvious he was going to do us a 'huge' favour my moving us, trying to keep it very quiet between him and my wife, and then had the audacity to suggest we 'make it worth his while' for doing it.......by this time my wife was finding it very hard to stay civil with this man, who was obviously after every penny he could get for himself.
So, she called his bluff, said we would be back later to reward him when he was alone, and managed to get the key to our new room. He constantly pestered her for his' reward' which he got after we spoke to the manager that evening.
This man had only been with the hotel a couple of days - the manager was furious and very apologetic to us. We never saw that particular receptionist again - I hope he was satisfied with his reward.
Unfortunately this experience left a bitter taste in our mouths - and although Yanny and Mohammed on the reception bar and Mahmoud in the restaurant were fantastic and looked after us like royalty, we couldn't help but remember that odious man on reception.
As for the hotel, its sadly obvious that the country's tourism is suffering from a downturn due to the revolution - it looks very tired and at least needs a lick of paint, the pool needs a thorough clean, and maybe the water feature in the centre of the complex needs to be made into a second big pool - it has the features to include a swim up bar, etc and would allow the people who don't want to be involved in the pool animation's team activities being disturbed by the loud music, shouting and general harrasment that comes with it.
We could find nothing wrong with the food, there was something for everyone every day ( never thought bread and butter pudding would be on the dessert menu, but it was).
One other thing - the 'waiter service' around the pool seemed only to be available to the people who tipped on their first service- if you didn't have any money on the first day, you were ignored for the rest of your stay.
We would go back, if only for the weather ( cloud count - one small fluffy one in 14 days) and to visit Aswan again ( the only resort where you can get to it), but a freshen up of the building would be needed first.

  • Stayed September 2011, traveled as a couple
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Helpful?
Thank legend1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester.
Level 5 Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 30, 2011

Have just returned from Dreams Beach. Marsa Alam. The vast majority of International Hotels are issolated beach/reef resorts. (no one stays in the old towns or cities) most are several years old and many require refurbishment, given the low room rate demanded by tour operators this generally does not happen and so quality is reduced to fit the price, so you get what you pay for. Dreams beach is no different and saves money whereever it can- these days staff, food, maintanence are the issues so do not expect alot for your buck. Having said this- Reception; efficient and freindly/helpfull. Rooms; clean and acceptable (could be better maintained in the plumbing and electrical arenas- but hey its Egypt) all rooms have a sea view, and probably the building sites next dooraswell. Layout; can be a problem for the physically challenged- no lifts, and uneven outside areas, with numerous steps to raised areas. Swimming pool; well maintained and never full (childrens pool with flume is not supervised as well as it should (there is an attendant at top of pool who pays little attention to users of the pool- (parents have to accept responsibility for their children, and need to supervise)
Sunbeds; clearly an issue there not being enough, and yes people do reserve them very early in the morning. Beach; yes there is one, and it is safe and clean, but no access to the sea unless you are an adequate swimmer and are prepared to enter the water over the flat coral top and into the sea against the reef wall. Access via a poorly maintained jetty is probably marginally better, but this is not the place for timid swimmers and the current can be strong. Service; I have been to Egypt for last 12 years and have seen the level of service diminish year on year (especially since the all-inclusive style became the nom), staff are in the most friendly and helpfull, but given that their traditions are such that service brings Bakshish(tip), and when no tip comes, service is reduced to the functional level. At Dreams Beach the waiters are too few and therefore those present are rushed and often harrassed, so don't expect too much, but that does not mean you get bad service, merely that it is adequate.Restuarant; disapointingly bland and monotaneous. If you want fresh fruit juice then an addition payment is required otherwise you will be served week cordial.Salad is plentiful, and one can have a plate full of salad at every meal, but don't expect too much meat, or cheese as these are served to you by staff who need pursuading to place more on your plate, refreshment with you meal is served at the drinks station by staff in small glasses, not neccesarily the same style glasses for the order. If you are in late for dinner (following a day out) I was told that they had ran out of wine that evening. I suspect that the wine is limited and once the days allowance has been served they wait for the following day to open another large plastic barrel which they decant into bottles for service. Bar: Yes the beer is ropey, but it is not warm and has some flavour,and once again, during most evenings wine will 'run out'. local spirits are realy not worth bothering with unless served with a large mixer. Entertainment: can't realy comment too much- the local animation team appear to work tirelessly throught the day and night to encorage visitors to enjoy themselves to a point of irritation so I did abscent myself from that dubious pleasure of being coaxed into multilingual enjoyment. If you are with children be aware of some humour might not be suitable for your children as well as some of the music played by the poolside.

** On entry to Marsa Alam Immigration control area there is a kiosk where you can purchase your visa for $10. or you can allow yourself to be sheperded into a queue where a member of Tui staff will issue you with your visa which you pay for later. If you choose the latter be prepared to pay £13 for the visa (instead of £10 you would have paid at the kiosk) when asked why the difference- you will be told it is the exchange rate on the day- given up to 240 passengers travell on the plane each paying an additional £3 above that which is required, I wonder where the money goes. It is certainly not the exchange rate, Pay for your visa at the Immigration hall to a member of the Airport staff and you will be served as quick and alot cheaper.

Room Tip: Near the pool- choose ground floor, 7000s Near reception and restuarants choose 3000s Restricted m...
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  • Stayed September 2011, traveled with friends
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1 Thank 1diverdick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Beach Marsa Alam

Property: Dreams Beach Marsa Alam
Address: 18 km North of Marsa Alam Airport, Marsa Alam 1111, Egypt
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Marsa Alam
#28 Luxury Hotel in Marsa Alam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dreams Beach Marsa Alam 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Dreams Beach Marsa Alam Hotel Marsa Alam
Dreams Beach Hotel Marsa Alam
Marsa Alam Dreams Beach

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