The hotel looks very nice with Nubian buildings but the front desk service is arrogant and unhelpful. We got 2 rooms, one double, one triple, and the front desk manager refused to tell me which was which. When I asked him a second time he threw a fit and told me the baggage carrier would tell us. Then he ignored me. The manager also didn't give us any times or locations for diner, diving, etc. This is a very big hotel and we had to ask other guests how to get to the dining room. We still don't know what other hotel services are available. The dining room was not air conditioned so we ate outside (inside was warmer and uncomfortable). When we returned to our rooms (overlooking one pool and right next to the bar) there was a party going on with very loud, annoying music. We called the front desk and asked to change our rooms to something quieter. The manager said it would not be possible until tomorrow. (the hotel was only about 10 -15% full so there should have been no problem). I told him I was very unhappy about the situation and he hung up on me. Then we called to have tea delivered to our room. The manager said there was no tea available in the hotel. And in Egypt, if there is no tea available, Egyptians will faint or something -- it is the national drink of choice. We later found tea in one of the bars. Then the tv remote would not work. Once again we called the reception and he said they would fix it tomorrow as there was no household staff. I said that was ridiculous -- this is a 4-star hotel with over 600 rooms - and purportedly 24-hour service. Finally they brought batteries. The batteries didn't work, so finally, after much persuading, they brought a new remote. In addition, the rooms (with half board) are not worth more than $60 per night. There is still paint splattered on the ceramic floor and around the Nubian domes, the bathrooms should be redone -- they are looking pretty weary. In fact all of the ceramic around the hotel needs serious repair. The next day when we complained to the big manager about the service the night before, he moved us into a same-quality room but did not offer to compensate us in any way. I would NEVER come here again, nor would I suggest this hotel to anyone else. The rest of the staff is great but they are also upset at the arrogant stance of the front desk because the desk is allowing people to leave with bad impressions and so repeat business is low. This adds up to no tips for the staff. Abo Nawass = overrated and arrogant reception.
- Official Description (provided by the hotel):
- Abo Nawas Resort is located in Marsa Alam, Red Sea, Egypt, Abo Nawas is a 4 star resort with 150 rooms and suites, all of them overlooking the magnificent Southern Red Sea (Natural Protected Area). The resort is built in an authentic Nubian & Arabic design. Abo Nawas is a preserved area in Marsa Alam, close to all the most beautiful dive sites with untouched offshore reefs. For the Sea Explorer we have the only jetty that will take you to the reef drop off where you will experience the best snorkeling and diving in all the area. The beach at Abo Nawas Resort compares to none other in the area with its exclusive private beach, all sandy 300 meter coastline making it perfect for beach chair sun soaking and absolutely safe for small children to play in the shallow water. Long walks and running on the beach area that extend up to two kilometers is another favorite for our guest. ... more less
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- Also Known As:
- Abo Nawas Hotel Marsa Alam
- Abou Nawas Marsa Alam
- Hotel Abou Nawas