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“Great hotel, fantastic staff!”
5 of 5 bubbles Review of Jaz Lamaya Resort

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Jaz Lamaya Resort
Ranked #7 of 71 Hotels in Marsa Alam
Certificate of Excellence
England
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Great hotel, fantastic staff!”
5 of 5 bubbles Reviewed November 16, 2013

We stayed at the Lamaya for the 7th time for 2 weeks at the beginning of October. Check in was not as organised as in previous years, I think as there were so few new arrivals. We had requested the room we’d stayed in previously but were given a room in a different block. It transpired that this was because the room we’d asked for was being refurbished, but it would have been nice if reception staff had told us this, rather than us having to ask if they’d forgotten our request. The room we were given smelt horrible, but we went back to reception who arranged to move us to another room which was better.

It was great to see that a lot of the staff we knew from previous years were still there, and that generally the high standards had been maintained. All the staff here are fantastic; they are so friendly and helpful and seem as if they are genuinely happy working there and making your stay as good as possible. We were given a small allowance of free wi-fi in the lobby area, which was an improvement on previous years and is something we normally look for when choosing hotels. The Thomson rep Ahmed was excellent, and was always on hand if you wanted to speak to him without being intrusive.

We went to see our tree (over by the tennis court) and were sad to see the area is now a dumping ground for old furniture. The name post was on the wrong tree too!
Food is generally good and unless you are a particularly fussy eater you’d always be able to find something you like to eat. We’ve had better food in hotels we’ve stayed at in other countries, but it’s the best we’ve had in any Egyptian hotel we’ve stayed at. Our room was rather dated and tired, but was kept very nice and clean each day. They are in the process of refurbishing rooms so we look forward to seeing an improvement next time.

The snorkelling was excellent still, and considering the number of tourists snorkelling and diving in the bay the reef and marine life are still in very good condition. We went on the Oceans boat trip to Marsa Mubarak and it was a shame to see that a lot of the coral was dead. We had a very good day though, were very well looked after by the crew, and saw several large turtles and a dugong (sea cow).

All in all we had a lovely holiday and look forward to returning next year

  • Stayed October 2013, traveled as a couple
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Helpful?
Thank Jabroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf A, General Manager at Jaz Lamaya Resort, responded to this review, December 9, 2013
Dear Sir & Madam,

Thank you for once again visiting Lamaya and taking the time to write a review. Your comments and feedback are what help us to continuously improve service.

We are pleased that you enjoyed your stay and you feel the standards of the hotel have been maintained.

Thank you once again and we hope to welcome you back again soon.

Ashraf Ayed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,309 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (251)
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GRAVESEND
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

Having been very disappointed that our Nile Cruise for 6/11/13 had to be cancelled due to the unrest in Egypt my Mum and I went to the Lamaya complex . We were overall impressed with the rooms, variety of food, the excellent service from all staff, choice of Pools and activities. Would certainly recommend.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROMANIBABE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

It's taken me a while to write this as been very busy since my return! (better late then never!)
I spent a lovely week there beginning of October and it was my first time travelling alone.
Unfortunately I came down with a really bad cold on my second day and being on my own I was feeling rather sorry for myself!
Ahmed the Rep was amazing and kept looking for me to make sure I was ok and fixed me up with some hot lemon!
All the staff were really friendly and attentive. They all deserve phrase.
I met the management team the previous year when I was on a work trip to their hotel and I certainly felt "Special" being remembered! I would personally like to thank Ashraf and a huge hug to Amer who will always be in my memories from a great experience 2012! (and thanks again for my scarf!)
I will be back to this hotel again for sure.
Nicola xxx

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicola d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

This was our second trip to Lamaya Hotel and it was just as brilliant as the first time. Many staff recognised us and welcomed us back. Without exception all the staff are polite, friendly and very helpful and are a credit to the Management. The waiters in the restaurant were just brilliant and had our drinks on the table nearly as soon as we sat down and a special thank you to Essam who is shy but very professional. The Animation Team work
very hard and are so very friendly. Ahmed the Thomson rep was wonderful.He was helpful and there every day even on his day off! The hotel,gardens which are well kept, and grounds are spotless. We enjoyed seeing the Osprey who we managed to see every day and so close up, what a privilege.Had good company, especially a world renowned chef from Higham in Lancashire and his lovely wife. Thomson Please Please keep the Manchester flight on for next Autumn as my husband and I need our 'fix' of Lamaya to keep us going through the winter months. People you need to go and experience this wonderful place-really I should keep it a secret as we don't want it over crowded.The troubles in Egypt are so far away in Cairo- this is a peaceful, wonderful place and we would love to return next year.

There is nothing not to like about this hotel

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KateandGeoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf A, General Manager at Jaz Lamaya Resort, responded to this review, December 9, 2013
Dear Sir & Madam,

Thank you for taking the time to write a review and comments about your stay. We are pleased that you once again enjoyed your stay at Lamaya and had a relaxing holiday.

Thank you for your praise regarding then staffs helpful and friendliness. We hope to welcome to you to Lamaya soon.

Ashraf Ayed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 12, 2013

This was our third time at the lamaya. Once again the hotel was faultless. The rooms are spacious and well equipped, the staff attentive and polite and the food is entirely acceptable. It's mainly buffet service but as a family we liked that, and there was always something even the pickiest eater in our group would eat.

Coraya divers is well run and efficient; the diving is excellent although you have to get out of the bay to get to the pristine reef - a function of the volume of use the facilities get is the inevitable wear on the popular sections of diveable reef.


The only gripe is the Thomson flight. This is too long a flight to be using short-haul aircraft with uncomfortable seats and no in-flight entertainment; especially in a destination so popular with families.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlexV69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf A, General Manager at Jaz Lamaya Resort, responded to this review, December 9, 2013
Dear Sir & Madam,

The team here at Lamaya appreciate you taking the time to write a review and comment on your faultless stay.
We are pleased we once again met your expectations and we hope to see you again soon.

Thank you

Ashraf Ayed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, United Kingdom
1 review
5 of 5 bubbles Reviewed November 12, 2013

The hotel was quieter this year than last year, this would be due to the reported unrest in Egypt ? there was no sign of any trouble what so ever ! This resort is miles away from any trouble and is an excellent hotel and location. The staff were exceptionally friendly and helpful and couldn't do enough for us and our two children. plenty of choices with variety of food options, which was good as my 10 year old son is quite fussy about what he eats . We wanted our two children ( 10 & 14 ) to experience the Red Sea and the diving there , which were out of this world.
I highly recommend the Lamaya and will be going back next year.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveBODmember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf A, General Manager at Jaz Lamaya Resort, responded to this review, December 9, 2013
Dear Sir & Madam,

Thank you for your continued help and support during this period and taking the time to inform other people about your experience.
We appreciate your positive comments regarding the hotel and how exceptionally friendly the staff are.

We look forward to welcoming you back again next year.

Thank you

Ashraf Ayed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riihimaki, Finland
Level Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed November 7, 2013

The location of Lamaya Resort is exellent by the bay and pier. The bay is rich in underwater life. It is easy to start snorkeling from the pier. We liked very much the service and good attitude of the personnel. Do not forget to give them tips. it is remarkably important part for their living as the salaries are quite low. Enjoy it here!!!

Room Tip: Second Floor is better and more quiet than the groud floor.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerttiHar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jaz Lamaya Resort

Property: Jaz Lamaya Resort
Address: P.O. Box 5, Gorayfat Bay, Marsa Alam, Egypt (Formerly Iberotel Lamaya Resort)
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Marsa Alam
#6 On the Beach Hotel in Marsa Alam
#6 Luxury Hotel in Marsa Alam
#7 Romantic Hotel in Marsa Alam
#12 Family Hotel in Marsa Alam
Price Range (Based on Average Rates): $
Hotel Class:5 star — Jaz Lamaya Resort 5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Iberotel Lamaya Hotel Marsa Alam
Iberotel Lamaya Marsa Alam

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