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“Unexpectantly good”
Review of Jaz Lamaya Resort

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Jaz Lamaya Resort
Ranked #6 of 68 Hotels in Marsa Alam
Certificate of Excellence
Lincoln UK
Level 5 Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Unexpectantly good”
Reviewed May 29, 2013

We paid to go to Concorde Moreen Hotel, with friends, but 28 days before flight, First Choice gave us the option to have our money back or to move to the Iberotel Lamaya, and be separated from our diving party! (Thanks First Choice, but don't expect us to book with you again!) Seems they have dropped the Concorde Moreen Beach , or more likely they have been dropped by the hotel.
So we had not chosen this hotel, did no research, had not read all the reviews that I normally do, but luckily this is a nice hotel.

Do eat out side, inside the restaurant is like an aircraft hanger, bit echo,ee, time your dinner right and you will get a table outside, suggest just after eight. The landscape grounds are well tended, and the beach, while not allowing access to the sea, (because you can't cross the coral) is very clean, and to get into the sea most go off the jetty, Not a problem. Animation team is great during the day, but dire at night, but that did not bother us. A gem is the Dive center, very very good, and I have been diving for twenty years and it does not get better than this one, equipment first class, helpful dive guides and diving in a good location.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank Divingbrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
London, United Kingdom
1 review
Reviewed May 20, 2013

It was our first time in Egypt, I don't know how we 've decided to go to Marsa Alam but it's worth it.The resort and the views are great. The beach and Red Sea are beautiful, with the coral reef just near the resort where you will find an amazing variety of sea life. The best time for snorkelling is in the morning when the sea is quiet and crystal clean. Everybody in the resort is so friendly and kind, they would help you with everything. The Thomson rep Ahmed was very helpful, he would answer all of your questions. He arranged a trip to Cairo for us in a different day than the ones they've already had. THANK YOU AHMED. A big plus for Lamaya is the animation team. They have so many activities you can take part off, from water polo, dance lessons, Arabic lessons, volleyball, step aerobic...in the evening they have different shows which are great. They will come all day by the pool to make sure you do not get bored. THANK YOU ANIMATION TEAM ( Tyga, Casper, Mumu and all off you) for making our holiday special!
We were a group of 8 (25 to 33 years old) and one thing we could have enjoyed more would be a bar with cold drinks on the beach and more night life as there is not much to do over night.
The sunset is beautiful, we went almost every day to see it.
I have to say it was a great experience, and would definitely go again

  • Stayed May 2013, traveled with friends
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Helpful?
Thank FlorinaMarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 18, 2013

this was our fourth stay at the lamaya and it just seems to get better and better.the staff ,every one of them all Always want to make sure that your having a good time and that you have no problems ,they are always smilingand treat everyone as part of the family .Personnally we sit on the beech which is always clean ,the pools always look clean and very well maintained.so much so we are booking up for our 5th return holiday in 2014.would you return to the same place 5 times if it wasnt any good ?

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeff b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed May 17, 2013

This is the 4th time we have been to the hotel and although we were not dissapointed I feel there are a couple of points worth a mention; The good points are that the staff are the people who make the hotel worth re-visiting, you are always made welcome and are made to feel like part of a large family. Nothing is too much trouble for them and they even go out of their way to help if you are not feeling well or having an off day. We were there for our anniversary and were left a card from the management and the Thomson Rep, the Chef Mohammed made us a special meal and the bar staff were very attentive. Throughout the stay there is never a hint of anyone looking for tips. ARRIVAL. Marsa Alam has its own private airport which is new, well run and efficient on the whole. It is minutes from the resorts and a pleasure to go through compared with Gatwick and Sharm. At the hotel you are greeted with a drink in a cool reception and are free to eat, drink or go to the room where your luggage will be carried by the bell boys.
THE HOTEL. THE ROOMS are well appointed with ample space for clothes etc, good wet room bathrooms and comfortable beds. (the headboards have just been changed to a leather type) the rest of the room is wood and wicker which is good but some of the wicker needs to be changed or updated as it is starting to show its use. THE POOL areas are great with ample beds and space. There are 4 pools; one is a medium size shallow on the lower terrace and is the quiet area, the main pool is split by a walkway with one side for leisure and water sports and the other side for general use, in May it was a lovely temperature. The last pool is a small kiddies pool with overhead cover from the sun and a small slide. All pool areas have a fixed rectangular sunshade (6 beds each) My only comment about the pool area is that the beds are the aluminium type that are narrow, have no mattress and are quite uncomfortable after a while especially if you have a bit of weight about you. The other point is that I have noticed many of the tiles around the area are starting to rise and chip and although some repairs are being made it really needs a bit more of an overhaul. (It would not affect your holiday though, not a mess just tired) THE BEACH is just fine if you like beaches. There are ample spaces all with sun shades and the same beds as the pool area. The sand is a mix of coral sand or imported sand. There is a fixed JETTY that splits into 2 platforms with sun shades; one for divers and the other for observation or snorkelling with a stair and submerged platform to step off. You can go into the sea from this point or the beach and the sea is shallow from the beach for a long way out. The whole sea area is within a medium sized bay. The coral and sea life are of a moderate viewing, nothing spectacular but more than enough if it is your first time in the Red Sea. THE RESTAURANTS are fine with typical fayre found in Egypt. There is the main restaurant open for all meals (sometimes themed) and there is always something for everyone. the restaurant is inside but has a large outside covered area if that is your thing but smoking is allowed outside. The inside restaurant is fine but can get very warm as the aircon is either insufficient or not on. If you cannot find something to eat the chefs will happily make you something just for you. There is also the beach snack bar which doubles as a themed restaurant in the evening. As a snack bar it is great with all the normal fayre; hot dogs, burgers, pizza and chips etc. There is no dress code in the snack bar during the day as it is used by all the beach dwellers for drinks and toilets. One side of the snack bar is smoking which can drift and also it is not pleasant to be eating when some people walk in in swimwear and stand right in front of you or sit next to you (especially some in trunks) THE BARS. There is the main bar in the hotel which has a large seating area both in and out (outside is smoking) and the pool bar (not swim up) All the restaurants and bars serve beer, wine and soft drinks. THE AQUA PARK there is an aqua park that is for use by all the hotels and it is free. It is a fantastic facility with great slides and it is always under-used. 2 minutes from the hotel and is used more by adults than children. NOT SO GOOD POINTS. After several visits to this hotel we have found that there appears to be a bit of money saving going on. The waiter service by the bars has gone and the number of staff in the restaurants seems to have depleted by quite a number. In all the staff at the hotel is a lot less than it used to be, combined with the repair and general outlook appears to show that someone is trying to save money in the running of the hotel. We had a letter from thomson also stating that it has been reduced from 5 star to 4.
In their wisdom Thomson not only changed the hotel to 4 star, they also changed the aircraft and flight times, the checkout at the hotel is 12 noon but the pick up to the airport is at 1845hrs so there is lots of waiting around unless you pay extra to retain a room. The night flight arriving back at Gatwick at 0215 is not great if you have a long drive after.
THE REALLY GOOD BIT. The Thomson Rep Achmed is a top rep who is so dedicated he even comes in on his day off to check on his guests. He is polite, well informed and exceptionally helpful, a credit to his country and company. Staff of note are all at the pool bar, Hassan, Nasser, Ibrahim, Mohammed Ali and Waleed. Nothing is soo much trouble and they are a great fun bunch of guys as well. We cannot name them all but the staff are what make the place great, we would definately return again but hope that the owners and manager spend a bit of money on freshening the place up.

Room Tip: As a family hotel there can be a number of children there is less noise from footsteps and dragging...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank doug+chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 16, 2013

It was our first time at Lamaya, but i would go back in tomorrow, if i could. A big plus is the transfer from the airport that is only 10 min. The staff is always smiling, friendly and trying to make every guest feel welcome, gardens and pools are very well maintained. Sometimes the food was over/under cooked but we always found something just right. In The Egyptian corner we found the best grilled chicken and vegetables we ever eat, we also had pigeons for the first time. The entertaining team it's AMAZING....they made our days unforgettable( A BIG THANK YOU TO CASPER, TYGA ,MUMU and all the rest). There are so many activities you can take part in: water polo, volley ball,yoga, aerobic,step, Arabic lesson. the evening shows are a must.
Last but not least a HUGE THANK YOU to AHMED the Thomson rep. He was always there ready to answer all our questions. On Saturday night he stayed in the disco with us to make sure we will be ready and not to drunk as we were leaving to Cairo at 2 am.He only left once we were all in the coach. That was such a sweet thing to do. We were a party of 8 (25-33 years)
Ahmed also sent cakes and cards to our rooms, one for the newly wed couple the other as a birthday present for one of the boys. Another plus for the resort is the beautiful BAY.....we were up by 6.30 most mornings as we were told that is the best time to snorkel and once again AHMED was absolutely right. It was also lovely to come back to a clean room with a different art towel figure every day.
I speak for the 8th of us when i say we would definitely go back.

Room Tip: we had 4 rooms all top floor. 2333, 2326 ,2325 all have a lovely bar and poll view and room 2328 ha...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andreea_marian22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 16, 2013

I spent a two weeks holiday with family (incl 1 year old baby, I can confirm the resort is child-friendly). In this review I would like to focus on the negative notes.
At check in we refused two rooms (because of bad smell and unsuitable size) before being assigned a decent garden room overlooking the children swimming pool. Staff is generally friendly but in most of the cases they look bored and disinterested, especially the bar staff at swimming pool. Food is canteen like at best, drinks quality is in my opinion unacceptable, only exception maybe the local beer (how would you dare to drink spirits like London gin, Scottish whisky or caribbean rum produced an industrial estate outside Cairo (seriously)? serious risk of being intoxicated). Beach area not particularly nice (it is basically dirt, not sand) if for Red Sea standard.
Would I return? Possibly yes because cheap as few other holidays, good weather, excellent area for snorkelling&diving

  • Stayed February 2013, traveled with family
    • Value
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    • Service
Helpful?
1 Thank matuk78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Łódź, Lodz, Poland
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 14, 2013

Lamaya is a part of an ellegant complex of several hotels (Medinat Coraya). The place is really beautiful, the service very good and friendly. The guest relations personell takes care of your comfort, they call occasionally to ask if you are happy with your stay.
I can really recommend it.

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
Thank Elżbieta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jaz Lamaya Resort

Property: Jaz Lamaya Resort
Address: P.O. Box 5, Gorayfat Bay, Marsa Alam, Egypt (Formerly Iberotel Lamaya Resort)
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Marsa Alam
#6 Luxury Hotel in Marsa Alam
#6 Romantic Hotel in Marsa Alam
#6 On the Beach Hotel in Marsa Alam
#11 Family Hotel in Marsa Alam
Price Range (Based on Average Rates): $
Hotel Class:5 star — Jaz Lamaya Resort 5*
Number of rooms: 389
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Also Known As:
Iberotel Lamaya Hotel Marsa Alam
Iberotel Lamaya Marsa Alam

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