We spent a last minute week here with First Choice and overall it was a good value holiday and enjoyable.
Firstly, absolutely everyone we came across in Marsa, from the airport staff, transfer reps, resort reps to hotel staff, all were extremely friendly, positive and eager to help. I cannot fault the service we received at all.
We requested a room change after the first night, due to a generator noise nearby that was disturbing me. The request was dealt with quickly and the problem resolved entirely satisfactorily with a move to another area of the grounds.
The bar and restaurant staff were good. There's a few waiters that fill their time doing absolutely nothing, but the majority are great. I was struggling a little towards the end of the week with vegetarian options in the dining room. I couldn't have found more helpful staff. Straight away I was asked what I wanted and good veggie food was provided without any issue at all from there onwards. Generally the food options were good and varied. I heard comments from other British people that the food catered too much for the German and Polish guests. I would quite simply say that that was nonsense.
We did attempt to eat at the beach bar one lunchtime, but sadly the food was extremely cold. We didn't try again, but went to the main restaurant instead. It was slightly disappointing not to have the option of eating somewhere else, just for a variance in the view!
There is very little to do at night, and not much entertainment. That suited us entirely, but might present an issue for those that require distracting from one anothers company!
I've only visited Egypt once before, staying at a golf resort in Sharm. That was a 5 star and the hotel itself was more impressive, but the staff were terrible. I would say that the Oriental Bay hotel is not 5 star, but is an acceptable 4 star. What it lacks in 5 star impressive reception areas, imposing staircases and ornate hallways, it more than makes up for in customer service.
- Official Description (provided by the hotel):
- Aurora Bay Resort is located on Jabal Rosas Bay, one of the most captivating and exclusive beaches on Egypt's Red Sea coast in Marsa Alam. The resort is an enchanting desert oasis, offering a luxuriously relaxed accommodation surrounded by a spectacular view and dramatic landscapes. ... more less
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- Also Known As:
- Oriental Bay Hotel Marsa Alam