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“Excellent divingand lovely hotel and staff”
Review of Aurora Bay Resort

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Aurora Bay Resort
Ranked #22 of 68 Hotels in Marsa Alam
Certificate of Excellence
Reviewed September 15, 2012

Just returned from two weeks at this hotel. Rooms as previously described are large and very clean. Had problems with water temperature and power on odd occasions but generally not a problem. The food is of very good quality but some people complained about the choice, meaning that there wasn't chips and pizza available every night. We travelled with friends and found there to be lots of choice and the food was always hot. The bread is wonderful too. All the staff were brilliant, they all made the effort to talk to you and I would wish to recommend to the management team the services of Ahmed in the bar, Hamadi and Mohammed in the restaurant and our cleaner Hamdy. They all brighted up our stay with their fantastic service and ready smiles and willingness to help. My only comment would be for the management to enlarge the lobby bar and give Ahmed some support, unfortunately the manners of some guests left a lot to be desired, particularly around the time that the all inclusive drinks finished. They should be ashamed of themselves!! Have a massage in the spa, they are wonderful. If however you wish to be in a lively resort please look elsewhere, there is nothing but the hotel around for a good 40 minute drive to Port Ghalib, this is well worth a look tho.
The swimming/snorkelling is wonderful in the bay but please everyone try not to stomp on the coral!! We saw a turtle and absolutely hundreds of fish. We went on the Ocean's trip and saw a dugong and a turtle and around 12 dolphins swam alongside the boat, it was brilliant. Our rep Alan was lovely and more than happy to help with anything. Please First Choice give him his wish to go to Aruba next year. :)
Thanks to everyone at the hotel, we will be back.

  • Stayed: September 2012, traveled with friends
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2  Thank bridgette e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walid S, General Manager at Aurora Bay Resort, responded to this reviewResponded September 16, 2012

Dear Guest

On behalf of the hotel management and staff, I would like to thank you for taking the time to write your feedback regarding your stay at the Oriental Bay Marsa Alam.

Great to know that your enjoyed your stay with us.
Your feedback is our guideline to evaluate and enhance our services.
We promise you that we will study the idea of enlarging the lobby bar.
Your complete satisfaction is our goal.

We look forward to welcoming your good selves once again in the near future.
"Come as a guest, leave as a friend"

Sincerely yours
Walid Sakr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 - 318 of 1,339 reviews

Reviewed September 8, 2012

We went to marsa alam / oriental bay at the end of august and begin september to stay there for one week. Everything was fantasic. Excellent service, good food, very nice and big appartment rooms, everything superclean. The staff there was so kind and helpful. The massages in the spa were wonderful. I liked the cocktails at the pool end beach bar very much. The corall reef was fantastic and we`ve seen so many fishes and even turtles. We`d like to come back again as soon as possible. Thank you very much Ayman, mostafa, adam, thomas, Tayson and all the other friendly persons there!!!!

Room Tip: We had house 10 at ist was very nice. Probably you have more sea view at the houses 1 until 6.
See more room tips
  • Stayed: September 2012, traveled as a couple
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2  Thank PeterandJudith2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walid S, General Manager at Aurora Bay Resort, responded to this reviewResponded September 8, 2012

Dear Guest

On behalf of the hotel management and staff, I would like to thank you for taking the time to write your feedback regarding your stay at the Oriental Bay Marsa Alam.
It is great to know that you enjoyed your stay with us.
As a management we believe that your feedback is our guidelines to evaluate and enhance our services.


We look forward to welcoming your good selves once again in the near future.

Your complete satisfaction is our goal.
Come as a guest, leave as a friend

Sincerely yours
Walid Sakr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2012

Simply fantastic. We went last week in July 2012. The rooms/apartments were huge, cleaned daily and sheets and towels changed regularly.The service from all the staff was amazing. A big thank you to all.
Restaurant did get very busy at times but staff always found us a table. Food was always fresh and just like good home cooking - don't expect the type of British food you would get in Spanish hotels. It was lovely to have chips served one lunch-time though!. Good choices for vegetarians too.
The pools were clean (as was the whole complex) and no problem getting sunbeds.
It's a short walk to the beach/bay and the hotel supply towels for the pool and the beach. Small selection of shops within the complex, be ready to haggle. Went on the Desert Jeep safari and snorkling boat trips - both were well worth the money.
If this hotel demonstrates a typical example of Egyptian hospitality

  • Stayed: July 2012, traveled with family
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4  Thank Ashley E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walid S, General Manager at Aurora Bay Resort, responded to this reviewResponded September 4, 2012

Dear Guest

On behalf of the hotel management and staff, I would like to thank you for taking the time to write your feedback regarding your stay at the Oriental Bay Marsa Alam.

It is great to know that you enjoyed your stay with us.
Your feedback is our guideline to evaluate and enhance our services.
Your complete satisfaction is our goal.

We look forward to welcoming your good selves once again in the near future.
"Come as a guest, leave as a friend"

Sincerely yours
Walid Sakr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

My family visited the hotel in August 2012 and found it very welcoming. The staff were very friendly and helpful. The hotel has a large number of italian guests, so the italian club eden team organise a lot of the entertainment. My young children could participate 90% of the time anyway.They also have a mini disco for younger children. Location is a little isolated but the site is very nice and the beach is effectivelly a private beach for the hotel that is around an enclosed bay. The food was good quality albeit a little crazy getting the meals, also note no pork on site which means not bacon, ham or pork sausages. It would of helped if there was a little tour of the facility as we found out stuff as late as the second week.If you like premium brand alcohol it is not really on sale although what they do have is OK. The rooms are very good and the cleaning was attentive. The site is safe and clean

  • Stayed: August 2012, traveled with family
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2  Thank RobWilby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walid S, General Manager at Aurora Bay Resort, responded to this reviewResponded August 31, 2012

Dear Guest

We would like to thank you for taking the time to write your feedback regarding your stay at the Oriental Bay Marsa Alam.
It is great to know that you enjoyed your stay with us.

We look forward to welcoming your good selves once again in the near future.

"Come as a guest, leave as a friend"

Sincerely yours
Walid Sakr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2012

I would have to say it is an excellent place for the non judgmental staff in the kindness shown to my 12 year old autistic son. The Piano Bar has the most awesome staff member in the world - Mahmoud Sayed. Also my 2 youngest 6 years and 8 years loved the mini disco.

  • Stayed: August 2012, traveled with family
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3  Thank kittengal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walid S, General Manager at Aurora Bay Resort, responded to this reviewResponded August 30, 2012

Dear Guest

On behalf of the hotel management and staff, I would like to thank you for taking the time to write your feedback regarding your stay at the Oriental Bay Marsa Alam.

It is really great to know that you enjoyed your stay with us.

Once again thank you for giving us the chance to evaluate and enhance our services.

We look forward to welcoming your good selves once again in the near future.

Your complete satisfaction is our goal.
"Come as a guest, leave as a friend"

Sincerely yours
Walid Sakr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2012

Sumarize of all areas:
Rooms– They were actually appartmens with 2 rooms and once common living room and kitchen. Average room size but large living room and kitchennette but no coooking facilities (not necessary for all inclusive).
Cleaning- we give 5$ and the only cleaning effort was the creation of towel animals. Mirror also in the bedroom and in the bathroom was not cleaned prior to our arrival and also stayed dirty all the time. (we killed some beetle on the mirror and the fingerprint remained there all the time). In shower and toilet were dirty tiles which also have not been cleaned since we moved in.
Food – was tasty whole. What was more or less 90% of clients deserve Italilans. So much food or flavored local roots and the food was quite tasty. Cook on the grill for breakfast was very kind and prepared what you ordered. For lunch and dinner were always given to choose the italian pasta and sauces which were also ok. Operation were trying to bring themselves wilingly helped with drinking eventually fetched dish on the table (thought not close to the Italian group) and overshot the table, otherwise they went to prepare table for Italians and left you table half ready. Italians have orange bracelet and others had blue so easily recognizable.
Nobody nowhere mentioned ot the sea to walk across the road which was also a surprise.
Animation / program– there were a lot of activities for children that was good but animation for adults was again only for Italians. They had program every evening in separate building where other can’t entrance or if program was next to pool they prepared tables for them and animators said the rest of guest to not go there. Once we have had fire and fakir show but it was canceled but 5 min. before that time they confirm program will be in 10 min. Instead of repeal program they released of the film fast five. Once we bought ticket for beach party for 15 eur but our surprice was again only Italian speaker and 60% of Italy songs.Last but not least on the party was that there were just 2 bartenders for 150 people or more. Some people with blue bracelet left party after first 15 min. There was nothing to do in the hotel or where to go since it was not close to anything. Only in front of the hotel are a few souvenir shops and overpriced that were request bargain with them too since there could have been a monopoly where else to buy.

  • Stayed: August 2012, traveled as a couple
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1  Thank Kleuska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walid S, General Manager at Aurora Bay Resort, responded to this reviewResponded August 24, 2012

Dear Guest

On behalf of the hotel management and staff, I would like to thank you for taking the time to write your feedback regarding your stay at the Oriental Bay Marsa Alam.

On behalf of the hotel management and staff, I would like to apologize for any inconvenience occurred during your stay.

Please note that there was a gala dinner on 15.08.2012 and all guests could reserve it against extra charge.

We assure you that we will consider the rest your comments with immediate effect.

As a management we believe that your feedback is our guidelines to evaluate and enhance our services.
We would appreciate if you reported your discomfort during your stay, in order to give us the chance to correct or clarify our situation.

We look forward to welcoming your good selves once again in the near future.

Your complete satisfaction is our goal.
Come as a guest, leave as a friend

Sincerely yours
Walid Sakr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

Nice hotel and pool, meals buffet style was a bit like a school dining room, a bit in the middle of nowhere but depends what you want, pool and very short walk to fab beach was all we needed...
take your snorkeling gear as sea had fabulous marine life to see.

The main issue with this hotel was the domination of the Italians ! As Brits we were totally outnumbered...only 4 English families whilst we were there...they even had there own entertainment which included turning off the Olympic opening ceremony that everyone was watching as they hadn't had any notice that it would be on?? Seven years clearly wasnt enough??? So many Italians together majorly highlighted just how ignorant, ill-mannered and rude they are.
The hotel staff were lovely, Ahmed knew your name and drink order after one visit to the pool bar, the waiters were very attentive and any problems were immediately addressed.
The A la Carte restaurant was amazing but we were the only ones we ever saw eat there...we recommend an evening there at least once.
The Thompson reps were excellent and gave us relevant info and help when required.
....take the Italian entertainment team away and let them join in with the International entertainment team and the dynamic would have been so much better?

  • Stayed: July 2012, traveled with family
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5  Thank j_g_milliken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walid S, General Manager at Aurora Bay Resort, responded to this reviewResponded August 20, 2012

Dear Guest

On behalf of the hotel management and staff, I would like to thank you for taking the time to write your feedback regarding your stay at the Oriental Bay Marsa Alam.

Hotel management will consider your kind comments with immediate effect.
It is really great to know that you enjoyed your stay with us.
We will spare no efforts to make you happy.
Once again thank you for giving us the chance to evaluate and enhance our services.

We look forward to welcoming your good selves once again in the near future.

Your complete satisfaction is our goal.
"Come as a guest, leave as a friend"

Sincerely yours
Walid Sakr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aurora Bay Resort

Address: 15 Km North | Red Sea, Marsa Alam, Egypt (Formerly Oriental Bay)
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Marsa Alam
#14 Spa Hotel in Marsa Alam
#16 Family Hotel in Marsa Alam
#18 On the Beach Hotel in Marsa Alam
#19 Luxury Hotel in Marsa Alam
#25 Romantic Hotel in Marsa Alam
Price Range: $38 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aurora Bay Resort 4*
Number of rooms: 192
Official Description (provided by the hotel):
Aurora Bay Resort is located on Jabal Rosas Bay, one of the most captivating and exclusive beaches on Egypt's Red Sea coast in Marsa Alam. The resort is an enchanting desert oasis, offering a luxuriously relaxed accommodation surrounded by a spectacular view and dramatic landscapes. ... more   less 
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Also Known As:
Oriental Bay Hotel Marsa Alam

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