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“Fantastic hotel”

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Hilton Marsa Alam Nubian Resort
Ranked #12 of 68 Hotels in Marsa Alam
Klaipeda, Lithuania
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic hotel”
Reviewed March 31, 2014

Amazing hotel with most friendliest crew I have ever seen. Biggest respect for room service guy Ramadan - very helpful and made nice decorations in my room each day, security guy Ahmed - very funny and friendly. All guys in reception, restaurant, bars, beach area and else always helped and answered to all my questions, fixed any happened problems as fast as possible.

Food and sweets were very delicious and many of different choice for each day.

Always you can find place in any of many available pools or in the beach area, but it doesn't mean that there were not many people in the hotel, it was very busy, but still hotel had enough space for everyone :)

Nice snorkeling area in the beach.

Clean rooms, very comfortable and relaxing, no noise at nights.

Room Tip: 19 building (04 room) nice view to the pool
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  • Stayed March 2014, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Dovydas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Macleay Island, Australia
Level Contributor
179 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed March 28, 2014

Great hotel on the Red Sea. Lovely rooms, great pools and views, however the food was a little plain (read boring) Buffet style only this place could do with an al a cart.
But never mind. All in all a good stay and I would happily go again.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bergerski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 27, 2014 via mobile

Just got back from a fantastic stay at the Hilton. Where do I start with this review, well from the moment we arrived to the time we left we had 5 star treatment. The hotel is so clean and all the staff are friendly, special thanks to halil our cleaner, mohamoud monsour in the resturant he always had a smile on his face, and ahmed security. Nothing was too much trouble for anyone. We had an upgrade to a suite and it was beautiful. I will definately be returning to the hilton, absolutely amazing. Oh and a big thankyou to Michael on reception he arranged for us to watch something on tv in the bar area as we couldnt access it from our room. Well done Hilton you should be proud of your hotel and your fantastic staff xxx

Stayed March 2014, traveled as a couple
Helpful?
Thank Batty75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jihlava, Czech Republic
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014

Just came back from our family holiday. We already stayed at Hilton Marsa Alam in February 2013 and we were so satisfied to come back. The hotel is very good for couples, but serves also for children. We did not have any problem with any information, solution or communication. The stuff is great, the location also and the Abu Dabbab Bay is unforgettable (see my video here: http://youtu.be/HAF0H-kRXW0).

However we stayed at building near the Splash swimming pool and we have to say, it´s quite loud because of the animation programms etc. However, we could go to silent Waves pool or to the beach. Beach is clean and yes, you have to walk there, but that´s the positive side of it - make some excercises, movements - you can even go run on the hotels runners track. ;) You can also use the train with all the time smiling driver.

Other things are already written in other reviews, so I don´t need to repeat them. ;)

The second time in Hilton Marsa Alam was very nice for us. Thank to the hotel stuff. ;))

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jiri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 24, 2014

Stayed here 5th to 12th march. Had a lovely break, nice quite location so if you want lots to do it wouldn't be for you.
The hotel was very clean, nice shower, big plasm tv in the room with movie channels, comfy beds.
Staff very friendly and helpful and would like to give special thanks to Yassin Hussein (for cleaning our room), Mohamed Abdulah (for looking after us at meal times) and to Kassem (for giving me one of the best deep tissue massages)

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 35paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
1 review
Reviewed March 24, 2014

First time I have chosen this hotel by my friends request. And as a result I have been three times with my friends, relatives and my son. I like the location of it. The territory is very clean. There are several swimming pools and that's why they are not over-crowded. The rooms are always tidied up very well. The stuff is always ready to help You. My son is very picky in the food. For me it's always a problem to feed him. But here he can easily find something for his taste.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Irina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level Contributor
120 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed March 17, 2014

We liked the Hilton Hotel A LOT!!! It’s not my intention to only point out the negative feelings in this very long review (I am on a 6 hours flight), but reviews might help to improve things, in order to become better, at least that is my point of view of sites like TA. We would for sure recommend this hotel to friends and family. Let me be very clear on this.

I always find it difficult to review Egyptian package holidays. Egypt offers in some cases great value for money but that said, you have to close your eyes and ears for some 'aspects' during your stay, especially if you choose to be in an all-inclusive formula.

The hassle begins at the airport with the visa, which causes most of the time ridiculous situations. I don't understand why all the tour operators try to trick you in buying their expensive visa, knowing that if you just buy your own visa in one of the visa stands near customs, it will save you about 7 euro per visa. A visa at the Marsa Alam airport cost 15$. Our Dutch tour operator Neckermann fooled us by forcing us to buy a 17 euro visa. Although we are very experienced travelers we were not able to work our way around it. A very bad start of the holiday.

We choose the Hilton after excessive research. Because of possible terrorist attacks, our holiday to Sharm's, Rixos resort was canceled. We decided to go to Marsa Alam instead. The Hilton seemed to be, pricewise, a very attractive resort with charming rooms and beautiful pools and gardens (Indeed! What a tremendous work to keep this dry soil so well maintained with so many flowers and nice grass fields). We checked in quickly and we got a free upgrade to a deluxe room (the difference with a normal room is an extra couch). The room looks really great. Kind of 100&1 Arabian nights style*. The twin beds are comfortable and almost suitable for 2 persons; what a fantastic white fluffy nights we had! The veranda has comfortable seats and some rooms also come with a couch with colorful pillows. The air-conditioning makes a lot of noise; make sure you bring ear plugs. Everything is extremely clean. Atilla made sure of that and that we got our towel art every single day. I hate that so much, but must I say this, spoil his towel and curtain fun?? Anyway, I only missed some slippers and a bathrobe but after two calls and a walk to the reception to tell them in person, they were delivered to our room. *The maintenance of the room is poorly done. The pillows of the couch are cleaned with a detergent that makes big stains and if you use paint to refresh things, use the same color…(see pics).

We are foodies and we like a decent glass of wine at lunch and dinner. We already knew that the wine policy is kind of strict in this particular Hilton hotel. Only during lunch and dinner they serve wine in the all inclusive package. This is something I really found the biggest negative point. Their wine is the typical Egyptian tasteless grape juice (Obelisk). The white is drinkable when served ice and ice cold. The red is more or less drinkable if served chilled. It is by far not comparable to any French, Italian or Australian wine. We took our own bottles from home with us. All the other liquor is also locally produced. We could not tell the difference between vodka, gin, tequila or whiskey. It tastes all the same, like gasoline. My suggestion for the Hilton would be: ask a daily supplement, 20$ per person seems reasonable, that will allow guest to have proper (European) drinks. Foreign drinks are available, but they are so outrageously expensive; the logic, in that perspective, is totally failing. By the way, if you want to drink wine all day long, you are able to pay an extra 10$ a day: The Nubian Formula. This gives you the right to drink Egyptian wine in every bar, all day long. Also real espresso coffee at the Noba café as off 10am (instead of Nescafé). You also get soda's and beers in your mini fridge and they allow you to make reservations for the other 'restaurants' in advance.

The main restaurant has weekly 3 diner themes: Fish, Egyptian and Asian. The restaurant feels like being in a very big (school) cafeteria. The architect who designed this enormous glass palace never though about acoustic nor climate control. The whole space is lacking charm and coziness. If you sit near the windows, the acoustic is the best, but you will melt because of the sun. If you sit in the more ‘colder’ area, the noise of crying children, loud speaking people (Russians but by far the loudest are…really, Italians. Front runners in screaming, yelling and being totally selfish!), waiters who clean tables and put dishes aside is very disturbing. Sitting outside on the lovely Hilton terrace is the only way to enjoy your food and conversations in peace and quietness.

The food is really good for an all inclusive Egyptian formula. We are very picky and healthy eaters, and we managed to really enjoy every breakfast, lunch and dinner. In the morning lots of fresh fruit and tasty omelets. At lunch, plenty of salads as well as in the evening. The only night we did not like the food that much, was the Egyptian night. Strange plates :-). For the sweet tooth among us, there is much to be found. We are picky, and we don’t like all the unnatural ingredients, flavors and wrong E-numbers which were in most of the fake cake’s. It’s not real chocolate etc. The typical Eastern bites, like baklava were lovely, as well as the pancakes and the carrot muffins.

The other 'restaurants' are not really restaurants, more like ‘theme outlets’ where basic food is being served. We ate at the Souk Café (good quality but we were the only guests, so we felt totally awkward being all alone with the Mc Dreamy guitar player and two – let’s put everything quickly on the table - waiters). We also ate the Breeze Bar, which was super disappointing food wise. Not great. If you like a burger and French fries, a simple pasta, all the outlets are fine, but it's not much more then that. This is my second negative remark. Eating three times a day at the same table in the same restaurant was getting a bit boring.

The service is a complicated subject to review. There is so many staff running around in the main restaurant, far too much if you ask me (but when asking for a glass of wine, it takes usually about 5 or 10 minutes to arrive). The waiters in the orange clothes work really hard, day in, day out, 16 hours a day or so. They are ‘Egyptian resort friendly’, but at a certain point I am done with telling at least twenty guys every single morning, every single afternoon and every single evening, seven days a week, how I feel, what my name is and where I am from. This seems to happen everywhere in Egypt, but we expected a different situation in the Hilton. I come to Egypt to dive, relax and read books in peace and I really don’t want to start silly conversations all the time. We never do this at home, why should we on a short break?! But I also don't want to be an impolite arrogant person by ignoring the staff. So I spoke to them, but I really didn’t want to.

The supervisors, the more educated, read: ‘slick’ guys in the blue shirts -every shift about 5 or 6 of them- were supervising all the waiters, read: doing nothing at all, except for being bored out of their heads. They made me feel uncomfortable and I always walked around them in order to avoid looking them in the eyes. Some of the waiters seemed really unhappy being in the place where they were. One guy even told me how totally miserable he felt. So at my turn I didn’t feel at ease looking at the guys knowing that the only reason they are there is to earn money and not because they like to work in the tourist industry. Another aspect, which strikes me as being wrong, is the 100% men dominated staff. I’ve seen two Muslim ladies (totally covered) giving massages, and one Western girl at the reception, the rest of the staff is male. I have many mixed feelings about this topic.

Wifi is only available in the lobby. This is my third complaint. Imagine how the lobby looks like before and after dinner...right.. tons of people looking at their screens. It looks so silly. I said to my boyfriend, now I really feel like a package tourist. I don't understand why wifi is not available in the whole resort. It is so simple to organize and in Western countries really very common to have wifi everywhere. If you pay a supplement of 50€ you can use your laptop in your room, but iPad and iPhone connections are not possible.

Last point of criticism: the ongoing sales tactics of so so many sales men around the pools and beach. Massage, boat trip, quad, hairdresser, spa, nails,...you name it, they try to sell it. The Arcade shopping center, next to the Lobby, same shameless tactics. What a nasty guys. Brrrr. After saying politely NO THANK YOU the first time, we became more and more rude the second, third, fourth and so on times. In the end we didn't even respond anymore. Why Hilton allows this to happen, beats me totally. Even the blue card with "do not disturb" didn't work. I wish somebody starts a hotel without any sales men and with a women/men 50-50% staff that really enjoys working with tourists (and good wine). If somebody knows a place like this around the Red Sea, please let me know J

The pools are great. Even the not heated ones are perfect in March. Really refreshing and the biggest pool is such a fantastic swim. We didn’t go to the 16+ pool, no need. There were no kids at the main pool. The Hilton beach is okay. Chairs, towels, restaurant, toilets, check! They preserve the reef really good, I APPLAUD SO MUCH FOR THIS. Many hotel owners could learn a great deal about this. Guests of the Hilton only walk 2 minutes to the part of the beach where you can enter the crystal blue sea with an amazing reef. We are divers, used to a certain amount of ‘wow’ sceneries, but as a snorkeler you will be so much indulged by this reef!
As divers we saw many gigantic turtles, sting rays and dolphins (on our way to Dolphin House). Other divers in our hotel saw the sea cow a short drive from the hotel. We were so jealous.

Russians, hardly any…REALLY! We’ve heard that the Sheikh of Marsa Alam refuses Russian carriers to land in his city…(what a smart decision). The Russians we saw were okay, not loud. Only a few girls were running around the restaurant almost naked. But hey, you can't blame a girl for trying. Finding a husband in Egypt seems perfectly logic, right?

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank EllesP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AzzaHussein, Personal Assistant to the GM at Hilton Marsa Alam Nubian Resort, responded to this review, March 22, 2014
We would like to thank you for completing a full & detailed review on your recent visit, appreciating your time and efforts to inform us about your experience, as we are very much keen to take every guest comment into our consideration to keep our standards as high as you would expect.

Please accept our apologies for not meeting your expectation in regards to the drinks offered by the hotel. All your listed comments have been noted and addressed to the concerned departments for carrying the necessary measures.

We would like to draw your kind attention that WIFI Internet service around the hotel public areas (pools, beach , lobby & Axis bar), is available for free with daily activation code.

We look forward to welcoming you back to Hilton Marsa Alam!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Marsa Alam Nubian Resort

Property: Hilton Marsa Alam Nubian Resort
Address: KM 97 Qusir Marsa Alam RD Abo Dabab, Marsa Alam 84712, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Marsa Alam
#8 Romantic Hotel in Marsa Alam
#11 On the Beach Hotel in Marsa Alam
#12 Luxury Hotel in Marsa Alam
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Marsa Alam Nubian Resort 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
The Hotel has been opened in July 2011. Offers a unique Nubian Themed experience. Located on the Abu Dabab Bay with 4 swimming pools (2 heated in winter).The Hotel bedrooms are in individual blocks of 12 to 24 rooms on 2 floors. All bedroom blocks are located in large landscaped gardens. ... more   less 
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Also Known As:
Hilton Marsa Alam Nubian Hotel Marsa Alam

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