We stayed here for the 2nd time in mid October for a week as we loved it so much a year ago.
Upon arrival, we were made very welcome by the lovely reception staff, some of whom remembered us from our previous stay. We were incredibly lucky to be given a suite and it was absolutely outstanding in every respect including the location (block 36) on the front near the beach. We even had the same room cleaner as before whom we were delighted with, he does the most amazing towel art and always includes our travelling bear!
The food in the buffet restaurant is still as great with lots of choices to suit even the fussiest. All the staff from the waiters up to the lovely head Chef Mohammed are so eager to please. This time we had the opportunity to dine in 3 other locations. Our meal at Breezes was very nice in a great setting but on the following 2 evenings at The Axis and The Souk we had issues which were swiftly dealt with in an admirable fashion.
We didn’t use any of the pools, one reason was because there aren’t ANY nearby toilets and we observed many guests sat at the pool for hours on end so just didn’t fancy entering.
We primarily went here to dive and used Ocean Diving who are on site. We did 10 dives over 5 days including Elphinstone and were always back in time for lunch (a real bonus). Last year we dived with Emperor but found the travelling to and from Port Ghalib tiresome. In nearly Marsa Soraya, we were totally blessed when a Dugong joined our dive!
What is very apparent to us while staying at the Hilton is the high level of staff training and how much they appear to grasp the concept of ‘teamwork. If you take the time to speak to staff members, they are very proud of what they do and the training that is given. It really shows and most strive to achieve excellence.
We offer our grateful thanks to the many staff who made our stay so delightful yet again and a special mention to Ahmed (Axis and Beach Bar) who could cleverly pre-empt our drinks (mindreader) and the incredibly courteous Mohamed Aboulela who who even managed to find a necklace that I’d dropped between my room and restaurant, this was way beyond the call of duty.
We were so well taken care of that we not only would we highly recommend The Hilton (and already have) but would like to stay for 2 weeks next time.
Thanks everyone for a very special week. We will return!
- Official Description (provided by the hotel):
- The Hotel has been opened in July 2011. Offers a unique Nubian Themed experience. Located on the Abu Dabab Bay with 4 swimming pools (2 heated in winter).The Hotel bedrooms are in individual blocks of 12 to 24 rooms on 2 floors. All bedroom blocks are located in large landscaped gardens. ... more less
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- Also Known As:
- Hilton Marsa Alam Nubian Hotel Marsa Alam