We stayed at Marsa Alam at the begining of September 2011. This was our first time at this hotel and definatley wont be our last. First impressions of the hotel was good and we were not disapointed. Check in was quick and easy, and check in staff very helpful. Mustafa Khalaf on the front desk was helpful throughout our stay.
Our room (#1402) was well appointed, with tea making facilities, iron & board, comfortable bed and a nice view of the main pool. Every day we had fresh towels and the room was cleaned to a high standard every day. On a down note, the bathroom flooded due to the bad design around the side of the bath, but I believe this is being addressed by the hotel and so should not be an issue for future guests.
The food was good, plenty of choice, and the restaurant staff were excellent and very attentive. Thank you to Ibrahim (Russian) for his great customer service. As the hotel is very new the grounds are not established but this of course will change in time.
The pools were clean, and well maintained. The pool bar is a great meeting place and Mero, Nour, little Mizo and Taher done a great job. There is a definate lack of toilet facilities around the resort.
The beach was a few minutes ride away from the main pools on the hotel buggys. The beach was clean, there is a bar, which served meals and snacks. Plenty of sunbeds and shade. Snorkling was excellent with lots to see. We were told that there was turtles and sea cows, but we never see these.
The hotel animation team done a good job with activities through out the day. The night time entertainment was good.
We spent our evenings in the Axis bar, met some lovely people and cheers to Tarek who served a good drink and always smiling. The only thing was the music could be a bit loud, and I think the atmosphere would have been much better with less volume, as it was a good place for relaxing and chatting with new friends.
The staff at this hotel are excellent, really helpful, friendly and cant do enough for you. They are a credit to Martin (the hotel manager) who is a great guy, very approachable and will do all he can to make your stay a good one.
We are looking to go back to this hotel early next year, and really looking forward to it.
We would like to thank all the hotel staff, both front of house and those behind the scenes who made our stay great. In particular Martin, Ehab (food and bev manager) Tamer (director Ops) and all the lads.
We would recommend this hotel 100% and cannot speak highly enough of it.
If anybody wants to know any other information please e mail us and we would be happy to answer.
- Official Description (provided by the hotel):
- The Hotel has been opened in July 2011. Offers a unique Nubian Themed experience. Located on the Abu Dabab Bay with 4 swimming pools (2 heated in winter).The Hotel bedrooms are in individual blocks of 12 to 24 rooms on 2 floors. All bedroom blocks are located in large landscaped gardens. ... more less
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- Also Known As:
- Hilton Marsa Alam Nubian Hotel Marsa Alam