Travelled 12th to 19th February with my wife and 15 year old daughter.
Go on beach holidays two or three times a year, don’t normally find the time to write a review but the staff here a worth a mention.
Have been to Marsa Alam before and always stayed at the Three Corners Fayrouz Plaza, a fantastic hotel, however Thompson have stopped offering it so chose the Resta Grand.
Arrived Marsa Alam airport, the best airport in Egypt, quick transfer through immigration and the cases were already on the carousel. 15 minutes transfer to the hotel, welcomed by happy faced staff, quick check in and taken to our pool view room by golf buggy. Call from reception after 15 minutes to check all is OK.
I emailed the hotel a week prior to arrival specifically asking for an upstairs room close to the pool and a full size bed (not a pull down) for my daughter. Amr Ashraf on reception had organised this perfectly, thank you Amr!
The rooms are of excellent size with a large balcony, modern finish with 32” plasma. BBC world news on channel 4, English movies on channel 15 & 16. Be warned, the beds and pilow are hard. The room cleaner came everyday in the afternoon, made the beds, changed the towels but would not say it was spotlessly clean. I think the room cleaner is confused, I would normally tip when I have had a good service not to get a good service!
A big plus is free wifi in the lobby area, great to catch up with home without time restrictions for the normal wifi voucher costs.
The brochure will tell you that breakfast and evening dinner is served in the main restaurant and lunch is either at the beach restaurant or main restaurant. Unfortunately the hotel have closed the beach restaurant due to low season therefore all meals are served in the main restaurant. A bit of a pain because you wouldn’t wear wet swimwear and need to change before lunch. However visits to the main restaurant was always made a joy by Sammy, Ahmed & Mohammed, excellent service, thanks guys. The food throughout the day was always good, not a massive choice but comparable with any other hotel we have stayed at in Egypt. There wasn’t much queuing due to the hotel being only 40% occupied which was great.
There are two large pools & a shallow kiddies, one of the larger pools is heated, not a warm bath but acceptable after the initial get in!! Shame the sunken pool bar is in the unheated pool.
There is waiter service at the pool, Alaa is an exceptional guy, always smiling and walks miles around the pool all day making sure guests are served. Give this guy a rise, made my holiday!!!! Lots of tips for Alaa.
Another waiter worth a big mention was Sam in the Marsa bar. Extremely polite and couldn’t do enough for you, kept bringing fresh drinks without asking for them.
There is a beach bar where we would often go for sun downers, Baseem the waiter, again a good attentive waiter. Unfortunately there were high winds for most of our visit so the jetty for snorkelling was closed but people still managed a dip in the shallows.
The animation team were great, always doing something with the quests but no major hassling to join in.
Stop trying to sell the specialised restaurants around the pool and at the beach, why don’t they put a menu list in the rooms and I’m sure guests will be more persuaded to use them!! Same goes for the spa and salon.
Room checkout is 12 noon but we were being picked up at 3.45pm. When I enquired to extend the room to 2pm the reception insisted that there is a charge of 25 Euros This is fine but the hotel was only 40% occupied. Surely it is better service to let guest keep their rooms a little longer encouraging them to return in the future. This is especially true as it is free if you are a returning guest.
In summary, if you want a week, and that’s long enough, of relaxation with great waiters, decent food and a bit of winter sun, go to the Resta Grand. I would say you get a little bit more than what you pay for! But do it quick, they are building lots more rooms and it will be difficult to maintain the great service.
- Official Description (provided by the hotel):
- 752 Spacious, comfortable guest rooms, fitted with modern amenities• Standard single room: 46 sqm• Twin room: 46 sqm• Family room: 52 sqm• Individually controlled air conditioning• 32 inch LCD flat screen TV• Satellite television• Hairdryer• Iron and ironing board upon request• Safety deposit box• Mini bar• Tea & Coffee making facilities• Sound system and telephone. All Inclusive & Ultra All inclusive programs available. 4 restaurants & 5 bars in addition to other two restaurants planned. ... more less
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- Also Known As:
- Resta Grand Hotel Marsa Alam
- Resta Grand Resort All Inclusive