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“rip off, poor customer service”
Review of Kitchen Garden

Kitchen Garden
Cuisines: Seafood
More restaurant details
Restaurant details
Dining options: Reservations
Description: Kitchen Garden is a relaxed and friendly cafe bistro in the Pembrokeshire gem of Newport. You can find us behind Llys Meddyg in a sunny room opening out into a large garden. We offer fresh fish, small and large plates at very reasonable prices, with organic, locally sourced ingredients and foraged herbs. Food served from 12 - 3pm, and 5.30 to 9pm with tea and homemade cakes all day. Kids welcome.
Peterborough, United Kingdom
1 review
“rip off, poor customer service”
Reviewed August 17, 2013

we decided to treat ourselves to a meal out during our 2 week holiday in wales, and went to the kitchen garden. on our arrival, someone came out of the kitchen and nearly collided into us (the kitchen door is right next to the entrance with people walking in and out). we asked for a table for 3, and the lady said she needs to check if they had availability. she returned and showed us to our table. the waitress then came with the menu, but straight away said that several things on the menu were not available!! we considered leaving then, as it limited what could be ordered for our son, but unfortunately, decided to stay(and we were there for an early lunch when they shouldn't be running out of dishes!) anyway, we ordered, and one of the dishes was the days special- market fish- sea bass- served with various sides at £15. our food arrived. the sea bass was not even a fillet, but just the tail end, a very small piece of fish. when you are paying £15 for a main dish you do expect a reasonable sized piece of fish. when we complained, we were told that is the normal portion size. we eat out a lot, and I can tell you that for £15 a dish you deserve a much larger bit of fish than what was presented to us! on complaining we were asked- 'well what do you want, we can give you some more fish or reduce the cost of the dish'. so we asked for more fish, but the lady soon returned saying that the chef was preparing the food for a large party that had ordered and was unable to do our fish!! we got the impression they had run out of fish, like several other things on the menu, and they were trying to fob us off with less than half the size of fish we should have had! anyway, we paid £10 for the dish, and left with half full stomachs! on our way out, although we had just vacated a table for 4, 4 new arrivals without a booking were turned away- perhaps they realised they could not get away with serving half dishes and charging full prices for them! my advise, a rip off, poor service. chose another place!!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank sandy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Visitor rating
    8
    2
    0
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Salisbury, United Kingdom
Level 4 Contributor
41 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Very helpful at short notice - very friendly”
Reviewed August 17, 2013

We arrived in Newport only to find everywhere booked up (it was a Friday evening in the peak season). The staff at The Kitchen Garden managed to squeeze us in and warned us we'd have to wait at least 20 minutes. We were happy to wait.

In fact, they exceeded their promise and we were served in not much more than ten minutes with some lovely fresh and interesting food.

The staff were happy and friendly despite being busy. The ambience was good and I'd certainly go back a gain.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Chris-Stanbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level 4 Contributor
27 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Fresh, informal, friendly and good value”
Reviewed July 5, 2013 via mobile

We felt very lucky to get a recommendation for this lovely cafe from our b&b hostess. It is a really nice space with local art and boho decor, specials chalked up on boards and very friendly service. They're doing their best to use local ingredients and our humus and their own pickled cockles were great. My chowder was really good and benefitted from lovely salad leaves and new potatoes. Our cheese board was a little samey we thought though great biscuits home made chutney too, just a great hard welsh local cheese would have finished it off nicely - seemed a bit of an afterthought. Didn't detract from a really pleasant evening with a newish enterprise that you are really rooting for ( vegetables - see what I did there?). They also know how to make a great cappuccino which of course is a massive plus point.

Visited July 2013
Helpful?
Thank KathInLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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