I visited Newport with my daughter in May and we decided to eat at the Royal Oak one evening.
We were taken to the back area of the pub by the toilets, out of the way of the other customers. My daughter is 7 but well table trained! She really fancied some garlic bread, which we were told only came as a whole baguette, not a problem. We ordered that, along with two meals.
While we were waiting for our food the television and some of the lights in the back area were switched off, we felt like we were in the way.
The food came, my daughter's about 15 minutes before mine, with no garlic bread. My food, the broccoli bake, was delicious in all fairness, but my daughters was an extremely overpriced plate of chips and beans...with no garlic bread.
When the waitress walked past I reminded her about the garlic bread, she said that she had forgotten and would return with it shortly. We waited about 30 mins for the garlic bread, by this time we had finished our meal. I thanked the waitress but said that as we'd finished the rest of our food we probably wouldn't manage it, but we'd take it home. She said that she hadn't actually charged us, so we were grateful.
A few mins later she reappeared and said that she would have to charge us for the garlic bread which she had originally forgotten to include on our order. I only had a card and no cash, and was told that I would have to pay £10 on my card for the garlic bread and receive the change. The waitress disappeared and when I went to the bar to settle the matter there was a more senior member of staff. I told this lady that I wasn't really happy to pay for the garlic bread as it had arrived nearly an hour after we'd ordered it. She replied by saying "I don't know where you come from but around here if we order something we pay for it". I explained that the waitress had forgotten to include the garlic bread in our order and because it took so long to arrive we were full, she was extremely rude (even after I complimented the broccoli bake) and suggested that I was lying and had ordered the garlic bread half way through the meal but didnt want to pay for it.
Quite insulting after we had spent so much money and waited so long for our food.
Will not be visiting again and have told friends to avoid this restaurant when visiting the area.
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