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“Sucked” 1 of 5 stars
Review of Sofitel Bora Bora Marara Beach Resort

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Sofitel Bora Bora Marara Beach Resort
Ranked #10 of 17 Hotels in Bora Bora
San Francisco, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Sucked”
1 of 5 stars Reviewed July 22, 2014

I travelled there in July 2014 and I was disappointed with the place.

First of all, for the 2 days that we spent there, there was a house across the street from the hotel which played very loud music pretty much the whole day and the whole night. I complained to the reception twice, but the loud music continued. When I read about the hotel location, I wasn't happy because I thought it would be the cars/motorcycles that might bother me. I was wrong. It was music, music and more music with heavy bass. The hotel management claimed that it happens rarely. Well... it happened the 2 days when I was there and it ruined my Bora Bora experience. I really thought this was supposed to be paradise.

Other negative experiences included:
- our phone did not work externally. I went to the reception and they said that they cannot unlock the line - whatever that means.
- we didn't have bath robes in our room
- the cleaning of the room was poorly done. The cleaning lady didn't even bother to take out the trash from the balcony and the coffee cups were not washed. Also, there was still hair in the shower.
- our bill was wrong. They charged us for going to the Heiva festival when we expressed no interest to do so.
- the Activities person was very pushy to sign up for their programs. She was unhelpful with accommodating activities not provided by the hotel.

I guess the positive thing is that we complained about the loud music and we got a late check-out. However, that can't compensate for 2 days of our vacations being ruined. That's the only reason for giving this a 1 star review. Otherwise, when you consider the value, this deserves no stars. I really wish the hotel management can get it together. When you pay so much money, you really expect at the least something decent.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
9 Thank js11234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier L, Directeur général at Sofitel Bora Bora Marara Beach Resort, responded to this review, July 24, 2014
Dear guest,
i saw you personnaly after the neibourghood made that music on that 1st night. action has been taken on the day after to avoid the problem to occur again. As you know that was exceptional and I understand that this night cannot be back to you and time is very precious...... I am really sorry for this "outside interference" in our operation and made sure that you could be compaseted for this unecceptable situation. Today the security is really aware about the situation to handle it properly. You can be confident the problem has been solve.
Thank you for your stay with us and i really hope all what has been done before your departure and the way the problem has been handled will make you confident in our brand and in our hotel.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
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English first
Miami, Florida
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed at the Sofitel. It is a good hotel, even if you stay at the "garden view" rooms; they are well appointed, clean and nice. Watch your bill at departure. I don't think a lot of people pay attention to their final bill when you expect to pay a lot of money, but for example they charged me 4 airport-hotel transfers on the first day instead of one. Food is ok, the best being lunch from the bar menu. The buffet at night is expensive and not a lot of options, and there is a show every night in front of the pool where the restaurant tables are set at night, which is also in front of the ocean. There are several small places to eat within walking distance. They do not have as many amenities as the more expensive intercontinental next door, but you can still get a free kayak and snorkeling equipment to go to the private island, where there is a reef that is very much alive. It's worth it! I have never seen so many fish and so many colors in one place.
People are nice, all the managers want to try to help you and there is always someone to talk to if you need a taxi or book events around the island. The gym is not well equipped if you are into that type of exercise, but you can certainly get your workout done by running to the village (about 5 miles), biking around the island (there are 3 bike rental places within walking distance), or going swimming or kayaking to the private island. Definitely a romantic destination.

Room Tip: We were not on the water bungalows, but I saw one inside and they are very nice, especially the ones...
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
3 Thank Pilot8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier L, Directeur général at Sofitel Bora Bora Marara Beach Resort, responded to this review, July 24, 2014
Thank you for your comments and for staying with us at Bora Bora. I check all your point you mentionned and even if it is quite exceptional i will make sure this will not happen again. It was great to have you with us in our Magnifique island!
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Perth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

This hotel was great, we were made to feel special by Anita Roihau who met us off the boat. We have to say that Anita went out of her way to help us. We upgraded to the overwater bungalow for the first 2 nights, and it was definitely worth it. All of the bar staff were very friendly as well, and even the manager, Didier stopped to say hello every time he saw us. The rooms were clean as expected, and the pool was good, if not the biggest pool, but there are lots of good snorkelling opportunities off the jetty. The location is good, with a couple of supermarkets close by. The only gripe we had was that the restaurant menu didn't change in all 7 days we were there. The food was good, but it would have been nice to vary the menu a little. The excursions offered are also very good, I recommend kite surfing and the Eco tour, which offers great opportunities to swim in the open sea with lemon sharks. Take a trip to Bloody Mary's restaurant, who pick up and drop off for free, and the meal is excellent. Overall we loved this hotel, and would definitely return. We even got a free bottle of expensive champagne....twice!! When we asked about it, we were just told not to ask any questions...we wouldn't be charged for it!! How's that for service. I've said it before, but the best hotel service we've ever seen was from Anita, she really excelled herself for us. Other thanks are for Fran, who tended to all our needs in the restaurant, Pipi at the bar, who makes great cocktails, and Tarou who is the most laid back guy you will ever meet. Thanks for making our holiday a great one, hope to see you again. Maruru.
Jamie & Fifi.....June 2014

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JamieK1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier L, Directeur général at Sofitel Bora Bora Marara Beach Resort, responded to this review, July 21, 2014
Thank you for sharing your experience at Sofitel Marara Beach resort and for your great comments. Just to remind all our followers, Our diner plan provide many options ,
1- choice of dishes from our a la carte menu at the restaurant Latitude 16
2- special menu of the day and 3 times a week a show cooking with speciality on the terrace
3- Buffets 2 to 3 times a week
4- second card available at the Hurricane bar
5- Diner romantique at the private island onmonday, wednesday and friday (under conditions)
6- Diner a the private island at the Manu tuk restaurant (under conditions)

Anita is extremely happy with your review and she join me to thank you from the deapest of our heart for you So kind words!
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Madrid
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 11, 2014

When we were there, there were many kids (from the way they were treated they seemed family of the staff) shouting and splashing water all around in the pool area. No one in the hotel told them anything so it lasted for hours

  • Stayed July 2014
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Esp_traveler84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier L, Directeur général at Sofitel Bora Bora Marara Beach Resort, responded to this review, July 21, 2014
Thank you for your comments, on Mother day or on special sunday brunch entertained with local band to retrace the old time ambiance in Bora Bora, mainly on sunday we are happy to welcome our local people with their familly and kids. Sofitel Marara Beach is the place to enjoy the share of he local culture with life, entertaintment and singers with a lot of activities. That is the reason why to satisfy all our guest we also propose Sofitel Private island which is extremely exclusive. this Sofitel hotel is 3 mn away from the Marara Beach Resort, more family oriented and both options are available at Sofitel Bora Bora.
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Manaia, New Zealand
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 2, 2014

We stayed the last week of June 2014. Fantastic welcome by Anita when we arrived, followed by a lovely introduction to the resort and check in. We were given another room to use until our room was ready as we had arrived early. Really unexpected and a nice touch. Our over the water bungalow was fantastic and I would recommend everyone to book one if you can (the garden room we saw was nice and tidy also but nothing could beat being able to swim immediately off your deck). Nice private deck area on the bungalow to lie in the sun or just relax.
We found the staff to be very friendly and helpful. Definitely want to go back again!
Only slight negative was the air conditioner in the room was very loud - either turn it off at night (and open all the rooms shutters - don't forget insect repellent) or bring ear plugs if you want to sleep with it on.

Room Tip: Choose an overwater bungalow. Its worth it.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NakiToni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier L, Directeur général at Sofitel Bora Bora Marara Beach Resort, responded to this review, July 4, 2014
This is a great comment and Anita is really happy to have your feed back regarding her welcoming! I got your information regarding the noice from the A/C and we take care of it!
We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
82 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed June 28, 2014

We stayed here for about 5 days in May 2014. We booked the half overwater bungalow.
Looking at the price difference between full overwater and half overwater I would advice to go for the half overwater; most of the full overwater did not have a better view than our bungalow.
Service of staff is great, and location of the resort is good (there is small supermarket close and also some restaurants (restaurants do free pcikup).

They do charge for wifi (how annoying is that in 2014) but if you become a member of the accorr club it is for free.

We booked a lagun tour through the hotel, and that was fantasic. This included swimming with rays and sharks, and we had a great time. Our tour guide was called Ray and he was fantastic. Would advice going with him.

I did get the feeling in the hotel that they charge for everything and not at a cheap rate. The picking up from the airport is a perfect example; you need it and that is how they priced it. I know this is what all hotel do, but don't like that.

Still had a great time there.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank MAO1163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier L, Directeur général at Sofitel Bora Bora Marara Beach Resort, responded to this review, July 4, 2014
Thank you for your great comment regarding our "ambassador's service " and for your appreciation on our great location. Our boat shuttle from the airport is a service which is offered by Sofitel to come from up north of the island where is located the airport down to the south where is located the Sofitel, it is a half circle island tour of 20 mn trip. The choice is to take the air Tahiti transfert to Vaitape and then a taxi to come over to the hotel, so there is a alternative but the direct trabnsfert is such a great and convenient start to start your experience at Bora Bora! Thank you for your stay at Sofitel!
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Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 8, 2014

We stayed at the Sofitel Bora Bora Marara Beach May 2014. The bungalows are wonderful and had everything we needed and were very clean. Ask for rooms 49 and 50. The mini frig is just a small college type frig with no freezer. The water outside your bungalow is not the 100% aqua but still a beautiful blue. Anita is the main person we dealt with and she was wonderful. She got us on all our excursions and was a big help. The Ecotour (with yummy lunch) was so much fun we went twice- ask for Alex. The 4x4 sunset tour- Ask for Daniel, paddle boarding and scuba diving are also highly recommended by us. The food in the restaurant and bar was ok, but they do need to hire more staff. The property and pool were beautiful. The fitness center is really old and only has a few old machines. You do not need a car, but there really are not that many places to eat and anywhere you go is about $55-80USD per person just for a basic meal. Good places to eat- The Lucky House, Pizza & Crepes(cheap and good) - both walking distance and Bloody Mary's- free shuttle. Also, there is almost no shopping on the whole island. It was almost impossible to find anything our kids would want for a souvenir. We never saw inside any other properties, but would totally stay at the Sofitel again if it was the best price. Don't forget a good underwater camera!

Room Tip: Ask for overwater bungalows #49 and 50.
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
6 Thank borafun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier L, Directeur général at Sofitel Bora Bora Marara Beach Resort, responded to this review, June 13, 2014
Thank you for sharing your comments and for choosing Sofitel for your holidays at Bora Bora!
As you said there is a lot of magnifiques activities and Sofitel Marara is your perfect base to enjoy easily all of them!
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Additional Information about Sofitel Bora Bora Marara Beach Resort

Property: Sofitel Bora Bora Marara Beach Resort
Address: BP 6, Nunue, 98730, French Polynesia
Location: French Polynesia > Society Islands > Bora Bora
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#7 Spa Hotel in Bora Bora
#9 On the Beach Hotel in Bora Bora
#9 Luxury Hotel in Bora Bora
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sofitel Bora Bora Marara Beach Resort 4*
Number of rooms: 55
Official Description (provided by the hotel):
Sofitel Bora Bora Marara Beach Resort is located on the island of Bora Bora in the heart of the exceptional Matira Bay. The island of Bora Bora is encircled by a protective necklace of coral. Breathtaking lush mountains provide a dramatic backdrop for the luminous turquoise, lapis and aquamarine of the sheltered lagoon. There is something truly unique about Bora Bora, with its sugary sands, rugged mountains, vivid blues, lush greens and soothing lagoon waters that make it the most romantic destination in the world. ... more   less 
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Also Known As:
Sofitel Bora Bora Marara Beach And Private Island Hotel Bora Bora
Sofitel Bora Motu Private Island
Accor Bora Motu Private Island
Bora Bora Sofitel
Sofitel Motu Bora Bora

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