We were on a catamaran cruise and Bloody Mary's is one of the 2 off boat meals we have during the week of our sailing. I expected decent service and decent food.
I would have expected better service considering that the catamaran company is guaranteed income for the restaurant. They bring their passengers to Bloody Marys EVERY week. Our experience was horrible.
From the moment we walked in, we should have known. The maitre'd was horrible and unfriendly. He basically forced us to sit at the bar where the service was deplorable. One of my friends ordered off the menu a Mojito and the bartender said they did not have the ingredients and walked away. There were 2 bartenders and they could not have been more rude.
We were waiting until our entire group arrived...there were 9 of us. Once we arrived, the restaurant did not seat us. We all were there and had to wait about 30 minutes before we went and asked if our table was ready...we had a reservation so they knew we were coming. The delay was completely uncalled for.
Once we sat, we were told someone would be by to tell how to order. No one came by. We all sat for about another 20 minutes before we decided to do what other guests had done and go over to the grill area and look at the display of the entrees. We were advised at that point to pick out what we would like to have, and that they cooked all their fish and meat rare...so if we wanted it cooked more to tell them. I ordered fish and asked for it to be cooked medium, while my friend asked for the steak and have it cooked medium well. While we were standing there placing our orders, there were numerous flies buzzing about and landing on the food...that was about to be cooked and served to us...really not appetizing.
Once our food arrived, my fish was cooked rare and I had to send it back. My friend's steak was cooked rare as well and he had to send it back. When our entrees came back, they were now medium rare...still too rare for both of us but we did not want to make the chef mad. I ate the outside edges of my fish. My friend could hardly eat his steak as it was so incredibly tough that it was hard to chew.
The server did not once come by to ask how we were doing or how the meal was.
The service was horrible, the meal was the worst meal I have eaten in a while. I cannot even hint to anyone to go here.