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“Worst resort ever”

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Hilton Fujairah Resort
Ranked #5 of 18 Hotels in Fujairah
Dubai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst resort ever”
Reviewed October 25, 2013

Me and my husband went to Hilton Fujairah October 2013 it is so far the worst resort and far away from relaxation when we arrived they gave us the wrong room the towels were not changed daily the balcony was soooo dirty plus the bath robe very limited food menu the pool is so small and all the kids were swimming in it so it was all screaming and splashing I ordered a drink on the bar the glass was veryy dirty like black dirty it's not close to a 5 starts I give it max of 3 stars the staff are very friendly bt lack of knowledge for te food they have and for the city as we tried asking the girl on the reception she didn't knw anything for us it's the first and last time

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dmatalka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver_Kesseler2013, General Manager at Hilton Fujairah Resort, responded to this review, November 3, 2013
Dear Dmatalka,

we do thank you for staying with us and for posting your comments on TripAdvisor, as this gives us the chance to focus on the areas where we should improve based on our guests expectations and feedback.

We apologise that we have not achieved to fulfill your expectations which is certainly our aim for all of our guests.

Rest assured that all of your comments are always shared with all Team Members and the Management Team to ensure that such experiences are not repeated in the future.

We do hope, that you will reconsider your decision and give us another chance to be your host again.

With renewed apologies,

Oliver Kesseler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Dubai, United Arab Emirates
1 review
Reviewed October 24, 2013

The hotel service was excellent. Every staff was ready to assist their guest and was very friendly. Great ambiance for relaxation. Pool was quite small, the beach was great. I really enjoyed the breeze bar, it was very relaxing dining beside the beach. Food was quite pricey but view was amazing.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

My wife, son and I spent a couple of nights at the Hilton Fujairah in early October (2013) and have to say this is the worst resort we have stayed at in the UAE in the 4/5 star category. Hilton really should de-flag this property or at the very least reduce the star rating. In a country such as the UAE Hilton really cant keep this property at 5 or even 4 star status. The resort is very old and tired and unfortunately the location in Fujairah is very ugly and not a place to have a resort of any kind. The beach and see looked very unclean which is why we did not venture in. The food and beverage is of a poor quality especially for the prices that are being charged. We booked a chalet suite which to be fair was clean and a good size. However the air conditioning did not work and the shower was cold.
The only positive was the friendly professional nature of the staff, its just a shame they have such a terrible product to support and sell.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlexBarder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver_Kesseler2013, General Manager at Hilton Fujairah Resort, responded to this review, November 3, 2013
Dear AlexBarder,

first of All I wish to thank you for staying with us and for taking the time to post a review.
Obviously we have failed to meet your expectations and are sorry to learn of your dissatisfaction.
We are pleased to read your comments on the cleanliness of your chalet as well as the friendliness of our staff as this is our key asset.
At the same time, we are proud to welcome our new Executive Chef on board, who will take up your comments of the food quality to bring it up to your expectation.

We do sincerely hope, that you will give us another chance in the future and send our warmest regards from Fujairah,

Oliver Kesseler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
263 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 20, 2013

just visited for one night. staff at reception very friendly, rooms though very old and small. the one I got in the main building was really noisy (see tip)

wanted to go for a dip in the pool in the morning but water wasn´t clear and even plastic cups of the other night were floating ...

not more that average rating ...

Room Tip: dont pick rooms around 137 ... just across the terrace you have two air-conditioning units which wil...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Micy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Ar Riyad, Saudi Arabia
Level 5 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 19, 2013 via mobile

We r a family of 3 adults(my wife,me & a baby sitter) and 2 kids.we took a family suite it was nice but somehow small.check in went smoothly.staff is great they always smile and always on service...food is good....pool is nice theres a kids pool also....beach is great...the rest on the beach is excellent really great view and nice shisha...kids club and playground r excellent for the kids...the hotel also offers a movie on a big screen with popcorn for the kids they liked it....this resort is perfect for families with kids to relax away from crowding...fujairah is an inactive city with only a mall and many resorts...dont expect to do much rather than staying in the resort but hilton is good for this...u can stay here no need to go out...theres a close supermarket also...negatives 4 me are 2 points only...elevator smells bad and the pool needs to be more clean...its clean in the morning but later some kids may throw things like small stones which will make it unclean also the birds leave some of its hair in the water....I recommend the management takes care of this....all the rest is positive specially the staff starting from Mani the guy who receives u on the door to the receptionists to the restaurant staff to the pool staff to the breeze bar staff all were great but in breeze service is somehow slow maybe needs more staff members to help...thats all thanks hilton fujairah you were great

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mazen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 4 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 16, 2013

Decided to have a couple of days away from it all to celebrate the fact that we had some time off over Eid. Arrived at the Hotel and were warmly greeted by the desk staff and bell boy. The staff were all fantastic and really looked as if they cared if you were having a good time.

We were travelling with my 16 year old son and had a suite which meant that we all had our own bathroom and ample amounts of privacy. The balcony was lovely with views over the grounds and the crashing waves of the Indian Ocean.

Both nights we took advantage of the buffet in the restaurant and were really happy with the choice of food available to us. In fact according to my scales perhaps we took advantage of the food a little too

Fantastic break. Thankyou

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendy49_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver_Kesseler2013, General Manager at Hilton Fujairah Resort, responded to this review, October 16, 2013
Hey wendy49_11,

thanks so much for staying with us and for your great review.

I am sure your scales just need to be calibrated and that you are perfectly fine!
Otherwise it is not a sin to enjoy some good food while on vacation!

Let me assure you: We DO care that all of our guests are having a good time and I am happy to learn that you have done exactly that.

Please do come and visit us again.

Best regards,

Oliver Kesseler
General Manager
Report response as inappropriate
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Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed October 14, 2013 via mobile

Stayed one night with friends on way to Khasab and was pleasantly surprised at the excellent service,staff and food. Thoroughly recommend it for short or long stay and would go back. Room was not ready at 2 on arrival but this was dealt with efficiently and effectively through sound customer service.

Stayed October 2013, traveled with friends
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver_Kesseler2013, General Manager at Hilton Fujairah Resort, responded to this review, October 16, 2013
Dear David L,

thanks for your visit and for posting a review on your experience at the Hilton Fujairah Resort!

We are happy to learn that you have enjoyed your short break and would consider to come back. Renewed apologies for not having the room ready on time and I am glad to hear that my team dealt with it professionally.

Hope to see you soon again!

Oliver Kesseler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Fujairah Resort

Property: Hilton Fujairah Resort
Address: E99, Fujairah 00001, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Fujairah > Fujairah
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Fujairah
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Fujairah Resort 5*
Number of rooms: 104
Official Description (provided by the hotel):
The Hilton Fujairah is a sub-tropical paradise sparkling in the Arabian sun against the jagged Hajjar Mountains. The hotel's extensive gardens include a beautiful temperature controlled pool, private beach, diving and water-sports, two floodlit tennis courts a children's playground with kid's castle, pitch & putt golf green, fully equipped gym with steam room, sauna and massage facilities and extensive recreation area....NOTE: In our aim to provide our guests the best experience and excellent amenities, we are delighted to inform you that the swimming pool in Hilton Fujairah Resort will be upgraded soon. In this regard, please be advised that the swimming pool will be closed for renovation from July 14 to 27, 2013. ... more   less 
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Also Known As:
Hilton Fujairah Hotel Fujairah
Hilton International Fujairah
Fujairah Hilton International

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