We stayed in this hotel as a family for 2 nights after a sailing week in Turkey. It was a haven of tranquility and a great place for R and R. The rooms were adequate (although for the price of the hotel I had expected better); however they were clean and cool.
The main problem with the hotel was the front of house manager and this has prompted my review. He was the "face of the hotel" and the person who met us as we arrived. His manner was distant and cold from t he start and as we walked in with a carrier bag containing 3 bottles of water (temperatures were in the high 30's and they were the remains of our first week "on board boat") he started his conversation with us by saying we werent allowed to bring these into the hotel. no friendly greeting or smile beforehand!
The conversation continued in a similar vein and by the end of it we felt he was doing us a huge favour by allowing us to stay in his hotel. There was also a problem with our rooms in that we had upgraded oneof our 2 rooms to a superior room and although we had written confirmation (and fully paid in advance) of this, he still argued that the hotel didnt have such a booking. however, he finally relented and gave us the upgrade.
Once past the reception desk however, the rest of the staff in the hotel were great...very helpful, friendly and behaved as though nothing was too much trouble. Unfortunatately we had cause to converse with him again as we checked out and his manner was exactly the same.
I feel the hotel needs to be made aware of this problem, as sadly the initial impression of the hotel is very poor and does not match the quality of the care of the patrons once past the front desk! A HUGE mistake on the hotel's part.
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- Also Known As:
- Dalyan Hotel Dalyan
- Dalyan Resort Hotel