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“Appalling treatment”

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Dalyan Tezcan Hotel
Ranked #32 of 67 Dalyan B&B and Inns
Reviewed November 6, 2010

We stayed for one night at the end of our holiday & paid for our room on arrival. We had travelled up early with a 3 hour taxi ride so were grateful to get to our room as soon as it was ready to shower & refreshen up. First the towels on the beds were still quite damp! Then we tried to close the balcony door - after much struggle we managed it but it never opened again! The whole reason we paid extra for the river view was to be able to sit out. When we checked out we commented and were told 'so what it's your problem' . Our problem, I don't thik so!! However, for one night we were not going to push the issue but needless to say we cannot recomend a hotel with that attitude. And I have to say the hotel was totally soulless - with none of the lovely Turkish character and charm of many others. The pool and bar were squeezed onto a terrace and was not a place we wished to spend any time in.

  • Stayed: September 2010, traveled with friends
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3  Thank thedachsielady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cengiz_polat, Genel Müdür at Dalyan Tezcan Hotel, responded to this reviewResponded March 7, 2011

Thanks for your complaints and comment. we are taking your complaints seriously and working for be better. Our hotels laundry renewed and promissed that never find "the towels on the beds were still quite damp" again. And repaired all doors and changed all door locks. All beds are renewed.
Last year was terrible experience for us.

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214 - 220 of 294 reviews

Reviewed October 26, 2010

We booked this 14 day break with First Choice knowing that being end of season there would be a certain drop in facilities outside of the hotel but never expecting it to extend to the hotel itself with the room maid eventually cooking our breakfast..

Firstly I will happily concede that during the high season this hotel was probably, despite it's superb location, a reasonable place to stay, an "OK hotel" - nothing more - it should be the best one there.

Anyone staying there should definately upgrade to a river view room it is worth every penny. The elderly should be aware of the stairs as previously mentioned, especially when wet with no warning signage.
All transactions were paid for in cash as they do not have credit card facilities.
Hotel cleanliness is not a problem, the rooms were cleaned every day to a high standard and the foyer, stairs and outside areas were also well maintained.

The call to prayer at 5 a.m daily did disturb the sleep pattern somewhat but we'd read about it in previous reviews and was not a problem, you got used to it. The numerous stray cats and dogs were a bit tiresome especially when they were in and out of the restaurants.

Dalyan itself is lovely, the locals friendly and the restaurants plentiful. There were some better than others and we suspected a cartel had set the prices as they all, bar one or two, offered the same menu at the same price, (which had crept up 2 lira per item since June we were advised by someone who had been there then). Quite a few had closed it was the end of season and not unexpected there were plenty left.

It was therefore unfortunate that in this idyllic river side setting opposite the rock tombs we experienced issues with our hotel.

Our problems started with the dirty pool, then we had bar closure and a lack of eating facilities by the end of our two weeks.

The pool was the biggest problem. As the beach is a 40 minute boat ride away it was our plan to have a few days on the beach a couple of trips out and the remainder by the pool using their facilities.
When we arrived on the Thursday it was clean and useable, we then had a couple days of wind and quite a few leaves and dirt were blown in and not cleaned out.
By day three it was unuseable and turning green.
By day seven, the following Thursday it was emerald with algae on the side and on the ladders. We complained to the manager whose response was "End of Season" - despite the fact the hotel is advertised as being open all year round - and expressed surprise that anyone would want to use it as it was so cold (75 Degs!). I asked him if he would swim in it and he said "no as I might get an infection". Other guests complained via the reps.and eventually the handyman was observed pouring two 25 litre drums of fluid into the pool, which two days later had had no effect
A pool company was called in on the Saturday they also poured more chemicals in and switched on the recirculation system which nobody had seen working since their arrival.
By the Tuesday a specialist pool company was hired and they attacked the job mob-handed even using an extended vacumm and brush to clean the bottom of the pool, also a first since we'd been there.
By Thursday a.m. on our last day it was almost clean.
That morning I was talking to Gill the First Choice rep, and the manager came over and dropped the bombshell that the owner had decided that in his opinion the outside temperature at 73 degs. had been too cold and nobody would use the pool, so without telling the manager he'd cancelled the cleaning firm contract. The pumps had been switched off and the pool had not been cleaned or the water re-circulated and filtered for three weeks prior to our arrival!
By 4 pm that day it was useable, at 6 pm we were picked up for the airport. 10 days with out a pool.

As previous reviewers have picked up on the hotel is soul-less and management is poor.
Due to the dirty pool and lack of pool visitors the owner closed the pool bar after five days and we were advised to use the inside one, unfortunately it was difficult to track anyone down to supply us with drinks and on the occasions we tried we were sold a warm bottle of water and advised there was no ice or lemon for a Gin and tonic.
Food was another problem, despite it's superb location on the river front no attempt was made to get passing trade or even entice the guests to eat in. No menus, offers, etc. were displayed and you would not know there was a restaurant there.
The breakfast was a good standard, other reviewers have complained that it is repetetive which it is but that is not unusual with continental breakfast. Omelettes one day, pancakes the next.
Unfortunately it went downhill rapidly on the Sunday before our departure when the tea bags ran out ....."end of season", no water melon..... "out of season" (you could still buy them at the supermarket 100 metres away).
After complaints to the manager again tea bags re-appeared the following day, unfortunately the water melon never did neither for that matter did the chef.! He was officially "off sick" according to our reps. but Ali, the receptionist/barman/waiter by that time, said he'd had enough and quit.
At this point in stepped the heroine of the hour, the room maid who for the next 3 days in addition to cleaning all downstairs, the guest rooms, linen etc. was in the kitchen between 8 and 10 every morning cooking the pancakes and omelettes! She is an absolute star and cannot be praised highly enough. Never without a smile on her face she put the rest of them to shame and needless to say earned a generous tip from all of us.

What else is there to say, the manager seemed to spend most of his day in his office on the computer or walking around in front by the pool with a cigarette. His inspiring leadership was copied by everyone else except the maid. The handyman was good, he rectified any problems in the rooms immediately but had nothing else to do other than that, so also spent a lot of his time wandering aimlessly around.

By the end our 14 days there were 4 staff left in addition to the owner - the manager, the handyman, the maid/head chef and the waiter/receptionist.

Due to the problems and atmosphere numerous guests left early, and a couple with Anatolian Sky guests re-located after 1 day there.
It is not therefore surprising to learn that Anatolian Sky and Tapestry have withdrawn the hotel from their 2011 brochure leaving First Choice/Thomson as the only recognised main agents.

What is undoubtedly the best hotel in Dalyan for location, room size and cleanliness is totally let down by inept management . If you are considering it I would be very wary of booking this out of season.

  • Stayed: October 2010, traveled as a couple
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2  Thank StingreyCanterbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cengiz_polat, Manager at Dalyan Tezcan Hotel, responded to this reviewResponded March 3, 2011

"It is not therefore surprising to learn that Anatolian Sky and Tapestry have withdrawn the hotel from their 2011 brochure leaving First Choice/Thomson as the only recognised main agents."
We have canceled our contract but how can he know before us. And we had pay compansation to him.

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Reviewed September 16, 2010

Had a ten day break. Hotel is perfectly positioned within the town, with easy access to the numerous bars/restaurants, & boat taxi to the beach.
Breakfast was fine, albeit some fresh juice would have been nice.
Free A/C & safe in room, + free use of a PC.
Seemed to be rather a lot of staff, without much of a clue what their role was, but in the end John Cleese never appeared!
When looking at what we paid, it does represent good value for money, & some comments around it lacking soul are wrong, after all it is merely a base for exploring, the surrounding area.
Very quiet location, despite being close to the town, & yes you are aware of the mosque, & the call to prayer, but then you are in Turkey!
Overall very pleased, with the positives easily outweighing any minor gripes.
Final word of warning - Dalaman Airport is hideously expensive ( makes gatwick look cheap ! ) paying around 10 TL for a standard coffee ( £4.50 )

  • Stayed: September 2010, traveled with friends
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11  Thank holiday504128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvrenTezcan, General Manager at Dalyan Tezcan Hotel, responded to this reviewResponded March 12, 2016

Thanks for your lovely comments
we hope to host you in Dalyan Tezcan Hotel again
Have a wondefull day...

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Reviewed September 7, 2010

The reviews recently of this hotel seem to have become more negative, which concerned me slightly before we left for our holiday on the Bank Holiday weekend in August.

We arrived at some ungodly hour (3 am) due to Thomson's choice of flight times, and we were immediately helped to our room by the Porter and night reception staff. Both were helpful and friendly.

Our room was a paid-for upgrade which had a balcony overlooking the pool, river and tombs referred to by others.

The room was exceedingly clean, with fresh towels and bed linen every other day.

The hotel itself is fairly typical Turkish 2*, which serves itself perfectly as a base of operations during your stay, with good beds, effective aircon etc. Although a symptom of local culture (rather than the hotel) the Mosque nearby would sound (loudly) the call to prayer throughout the day and night. This scared the heck out of us on the first night, groggy with two hours sleep (arriving at 3am, Mosque sounding at 5am!)

Back onto the hotel itself - I'd echo previous reviewers' comments that breakfast was poor - no toaster, no fresh juice (instead some minging powdered stuff) - although you could pay for fresh orange juice. Pancakes and omelettes were good.

Sun loungers are in the shade til late PM unless you stake your claim on the 2 or 3 that get it earlier.

Location is spot on, right near the river and restaurants (all of which were excellent - refer other reviews). The boat dolmus to the Beach is right outside too, which is great if you're a sun worshipper. Costs 8TL return.

The Manager is a bit of an 'eccentric' character, and I found him a bit creepy to be honest - he would never recommend other places to eat, slagging them off in the process whilst sounding indignant that no one ate in the hotel (the restaurant was dead all week, despite a full hotel)

Few hints and tips:

- If you have a horrible return flight (late night) you can extend your room for 80TL until midnight (we were moved to a 'back' room which was fine for the day and a snooze / shower). Worth the extra £30 odd when booking to get the view and balcony, otherwise grotty street view awaits!
- The staff are funny about bringing water in from outside. Cheeky, but buy one large bottle from the bar (at 3TL) to establish the brand being stocked, walk out of the hotel, take a left up the strip and a right at the Caretta restaurant into the 'supermarket' and buy the same stuff for 0.35TL....(!!)
- Ceyhan restaurant outside the hotel (owned by the same people as Tezcan oddly) is good for lunch with awesome riverside views and fish / turtle feeding frenzy
- Our favourite restaurant of the holiday (Hidden Garden) is outside the hotel, and is fantastic
- Earplugs for sleep due to Mosque noise!

In summary, good clean basic hotel - not boutique as they aspire to be - ideally located. Our holiday, B&B, was £330 pp. from Thomson which represents great value. We only spent an additional £200 max pp. for food and drink for a week (having lunch and dinner out, with drinks)

On an aside, the Dalaman airport is hideous, and crazily expensive for food (we're talking 30TL for a McDonalds 'Value meal' (Irony - lost?).

Cheers

  • Stayed: September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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9  Thank Wewantaborderterrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cengiz_polat, Manager at Dalyan Tezcan Hotel, responded to this reviewResponded March 16, 2011

Please find a cheap hotel which sale water same price with the supermarket for next times.
Our Bar and Restaurant prices are the cheaper or same with outside restaurants but you need an apartment i think that you can buy everything from markets and bring to hotel.

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Reviewed August 23, 2010

Spent a week here with my partner in May. Location is good - right amongst the the town centre and everything you need is with-in walking distance - bars, restaurants, supermarkets etc. However this hotel is badly let down by its poor management who are only interested in how much money they can squeeze out of you. If you have a problem they dont really want to know and as such we got ignored throughout the entire week just for requesting a room upgrade - which of course we paid for. However on our last day when the coach pulled up to collect us the hotel manager suddenly sprang to life and made an effort - just before the time the customer satisfaction surveys came out - unbelievable.

Rooms were generally adequate but expect the odd problem such as problems with the locks ont he doors, falling apart furniture etc.

The atmosphere around the hotel was generally sterile so we spent our time elsewhere. Dalyan is an extemely friendly resort where the locals will chat to you and make you feel welcome - for some reason this hotel was the exception which I can only put down to the fact they once you've paid up for a week's accomadation they dont feel the need to go out of their way.


Pro's

-Nice view of the Lycien rock tombs from balacony if you're lucky enough to get a room overlooking the river.
- Clean
- Swimming Pool OK

Cons

- No atmosphere
- Ignorant Hotel Manager
- Expensive for what you get in comparison with other hotels in the area
- Rooms at the back are unpleasant to say the least

Stayed: May 2010, traveled as a couple
2  Thank Grantona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2010

We stayed at the Tuzcan Hotel for two weeks. The hotel is so so, comfortable and spotlessly clean but no frills. We had two river side room views which you need otherwise you are looking over a grotty street. Breakfast is poor, we have stayed in many turkish hotels in the past and it was the worst by far. No fresh Orange Juice, they could do with a toaster desparately, a better selection of bread would be nice and fresh fruit wouldnt go amiss. Must say though the pool staff were friendly and house keeping were great, rooms cleaned to a very high standard. Sun beds are still in the shade until about 2 in the afternoon, though we pulled ours into the sun each day, which was fine as the hotel was half empty, if it was full then you might be fighting for space. All in all it was a nice clean little hotel, would we go back, the answer is No.

  • Stayed: August 2010, traveled with family
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2  Thank kim1967020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2010

The hotel does it's job, it gives you a roof over your head for your holiday but is has no soul, no character whatsoever. You could be in any 2 * hotel in Europe the decor and ambience is that bland. When we arrived the pool area resmbled a pub garden with brewery umbrellas and the limited existing sunbeds had been topped up with plastic "petrol station" sunbeds both very uncomfortable. When we left they had managed to mow the grass but little else had changed. Some tour operators are advertising this as exclusive and boutique, IMO it is nothing of the sort. If you book this hotel book it through the cheaper operators they recosnise the hotel for what it is and charge you accordingly. One more important thing, the rooms are tiny, we had a river front room and it was less that 3 metres wide. Would I go back there? Definitely no.

  • Stayed: June 2010, traveled as a couple
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Thank 78Spider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dalyan Tezcan Hotel

Address: Maras Mah. Tezcan Sok. No:1, Dalyan 48840, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Dalyan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #32 of 67 B&Bs / Inns in Dalyan
Price Range: $42 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dalyan Tezcan Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
DALYAN TEZCAN HOTEL RENEWED. Although the third year of the hotel, everything renewed for your comfort. All beds, all door locks etc. And with more experienced staff and more professional management approach on your service. ... more   less 
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