Having dined at Suzie's Kenai several times in the past few years, I didn't hesitate to go there again on August 17, 2013 with my wife and two grandkids. We had been fishing all morning and everyone was hungry. The food was very good. We had hamburgers, fish and chips and drinks. French fries were with all. The food measured up to past dining experiences. What totally failed at Suzie's was the service.
Things started out fine with a young waitress who took our orders and served our food. I had no reason to be concerned. Then, suddenly, that waitress left as if reaching the end of her shift. This is normally not a problem as another waitress would finish up the service in her absence. At Suzie's on that day and time, this was not to be the case.
The children were thirsty and finished up their drinks and hoped for more root beer. I tried for 15 minutes to catch the eye of one of the three waitresses there who stood in a small group and chatted the whole time. Finally, in frustration, I raised my hand and a brunette unhappily broke away from the others. She got the drinks and returned to her chit chat. We finished our meals and sat a spell thinking that one of the girls would notice and finish up the service and bring our check. NO SUCH LUCK. I tried in vain to catch the eye of any of those three gals for 20 minutes. Finally, again in frustration I raised my hand with a gentle wave. The same brunette yelled across the room at me with a big "What?". I didn't know how to respond with anything but a look. I told my wife and the kids to get up and leave. I sat there and sat there until finally another one of the chatty trio came over to the table to ask if we were done.
Eventually, I paid the check and even left a comfortable tip against my better judgement. But I have to say that if there is a Suzy who owns or operates that cafe, she would have been very disappointed in the rudeness that was shown to my family by her wait staff. I am not sure I will ever go there again.
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