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Traveler rating
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6 - 11 of 205 reviews
Reviewed July 16, 2018

We were very satisfied. Nothing was missing. Excellent food. Nice staff. We were very comfortable that the hotel has indoor swimming pools and an outdoor pool, sun loungers and parasols. In-room air conditioning. Spacious room and bathroom. The hotel is conveniently located in the city center.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Cleanliness
    • Service
1  Thank marcelasmehlikova
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2017 via mobile

We only stopped for a single night in this place during our Europe tour, we wanted to check the place for future plans..
Arrived late (after 8pm) the reception was totally unattended, tried the call-bell few times, no one came so we had to go look for someone to notice we are here.. Noises from the kitchen area and after a few yelling we got to the kitchen porter who found the receptionist after a good while..
She was surprised that we came (although I booked good few days ago and paid it full online) it took her almost half hour to check us in... I booked the “president suit” we got an average family room, but I was too tired to complain, we asked what time is the spa opens (she said 7 am) and we been told breakfast is available from 7 also, I was pleased that we didn’t get the superior room, we got breakfast to compare...
The room was tiny for 3 of us, smelling like old suitcase, the shower was blocked didn’t drain, had to do it quick not to get flooded.. The remote control for the tv wasn’t working, the towels and bedsheets were old and marked...
The table on the terrace was limping couldn’t use, it was dangerous to do.....
In the morning we went for a coffee and a spa around 7 am. Different receptionist (not better at all) rudely told us we not paid for breakfast first of all, and secondly the spa will not open till 8 am...
We asked for a coffee to pay, but the only lovely person there (the girl at breakfast) didn’t let us pay -thank god- as it was awful taste, far-far away from real coffee..

The spa looked clean and nice, the thermal water is fabulous but sadly another mistake: both sauna was off....... (in the spa like!!!!!)
By the time of the check out (around half 10) we already know that we won’t return because of the quality of service, but as we gave the key back and wanted to say good bye, another “receptionist” jumped front of us and said very rudely: “wait wait wait! Do u think u can leave without paying?”
I never felt same embarrassed like there, she asked for my bank details and account number (!!!) also rude and I had to prove with my online banking on my phone that I paid in full ages ago... they never apologized....
Surly never back to them.... who wants to give money to ppl who humiliate the hotel guests?!?!

Date of stay: November 2017
Trip type: Traveled with family
1  Thank 460anitaf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2017

+The room was fine
+The breakfast, the dinner was great
+The fresh made donuts are really outstanding
o The wellness was all right
-The elevator is fully utilized by the staff, you have to wait a lot and every time there was the maintenance stuff in the elevator with full of ladders and toolboxes
-The baby room is very-very dirty, and there is no working toy there just litter and crap
-The baby seat was not cleared in the dining room ever, we found our rest of the day after as well

Room tip: There is a smaller elevator directly to the spa
Date of stay: November 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Géza S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2017 via mobile

Maybe 3 stars
In summer close air conditioning in the room.
Clear room and bathroom good.
Out side swimming pool...very dirty zona and not organised...not 2 or 3 stars hotel.
Breakfast very poor and not ready in the work time!!
You must pay 2 € for the open parking why??
Nobody ask me before this!!
And more...

Date of stay: June 2017
Trip type: Traveled on business
Thank maxw513
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2017

This was our second stay in this hotel (after one year). We were again very satisfied, food was perfect so as the wellness. Spa Granit are situated near the hotel, good opportunities for walking around Zalakaros.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank banicek
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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