I traveled with my husband with the hunger for a relaxing and great wellness weekend. Unfortunately the whole hotel, hotel staff and services were just a big disappointment.
The hotel itself is not 4 stars at all, but not even at the level of a 3 stars hotel. Our room was poorly equipped, no minibar(!!), no complimentary bathroom shampoos, lotion or other staff. There were no spare keys for the hotel rooms, which meant each time you leave the hotel you have to give your key to the reception. Once we took our key with us by accident and the housekeeping couldn't go into our room in order to clean it, as there is only one key to each room. Ridiculous! The breakfast and dinner were overpriced, the buffet dinner only consisted of greasy meats and nothing else. At the end of the buffet dinner, the restaurant staff sat in the restaurant to have dinner as well. There were still few tables in the restaurant, including us, and we felt this situation very inconvenient. The wellness was OK, nothing special but about that area I can't complain. The staff was the biggest disappointment of the whole weekend. One of the receptionists acted very rude to me, which shouldn't be acceptable in any hotels, not in a 4 stars hotel. She dis-communicated our massage appointment, which was already very sad that we couldn't use that service, but in the end, she decided that was our fault and had to pay for the massage we never had and would have wanted to go. Unacceptable!
There are so many much better hotels in Zalakaros, never go to this one!
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