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“Tried to scam us” 3 of 5 stars
Review of Holiday Sapa Hotel

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Holiday Sapa Hotel
3.0 of 5 Hotel   |   016 Muong Hoa Street, Sapa, Vietnam   |  
Hotel amenities
Name/address in local language
Ranked #41 of 51 Hotels in Sapa
Perth, Australia
Level Contributor
126 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Tried to scam us”
3 of 5 stars Reviewed February 1, 2013 via mobile

We arrived to Sapa via motorbikes with that journey unbelievable and unforgettable. We arrived at this hotel to view a room and accepted the $30 a night rate tired and need of shower.

He brought us to a similar room we dropped our gear and started to off load when he said this room $50- ok? We said you cannot accept our $30 deal and bring us to a more expensive room with us not understanding or even seeing the difference in the room.

He said this room not $30 so we picked up our gear to leave hotel when he said ok I ring my manager....after 1 min he said manager said $45 would be ok, we continued for door after giving him a serve then he said ok $30.

Although the hotel was just ok I would definitely never return to this hotel because I do not appreciate being taken for a fool. You don't have to travel the world to know when you are being scammed.

Always view your rooms, discuss amenities you require and confirm your price.

This hotel should get rid of this idiot treating customers in this way.

  • Stayed January 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank arborantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kangaroo_koo, Owner at Holiday Sapa Hotel, responded to this review, September 5, 2015
Dear Valued Customers,
Warmest greetings from Holiday Sapa Hotel!
firstly, we would sincerely thank you to all of the customers who have used our hotel's services and we are also very grateful to all of the customers who have left the feedback about our hotel on tripadvisor to sharing you ideas after your trip. Your comment about our hotel are positive or either negative aspects also are valuable feedback for us!
after the board meeting hotel and consider carefully all the customer reviews on TripAdvisor and a realistic assessment of hotel which we collected directly at the hotel, the hotel owner has launched a revolutionary decision. next time we will accelerate the replacement of all the old equipment of the hotel with the latest equipment, the most modern and at the same time we will expand the recruitment of new personnel to the big cities to fill the gaps in personnel that we are facing and we will periodically recurring training for older workers are currently working to improve the skills of employees.
we are launched the strongest commitment to all customers who was stayed, is staying, and would stay at the holiday sapa hotel that we were determined to change, to do it again and we are looking forward to get your support, cooperation and help from all of our dearest client.

Many Thanks and Best Regard
Nguyen Thi Hoi/Mrs
The Hotel Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

208 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
Jerusalem, Israel
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 14, 2013

I stayed in this hotel for 2 nights during my visit to Sapa in early January. After coming from a slightly unpleasant experience in my Hanoi hotel, I wasn't having too high hopes for this one. However, my stay here turned out to be rather comfortable and nice.

As we had arrived at 6am, the staff allowed us an early check-in. We were provided breakfast later as well. However, the buffet spread was really disappointing. There was a limited variety of food to choose from (which remained the same every morning), and to make things worse, the food was pretty bland.

The room itself was very spacious and nice. The place, the toilet, the floor and the sheets were clean. The sheets and the blanket were thick, and the bed was soft and very comfortable. The air-con (which we used as a heater) was working as well. There were hangers in the cupboard provided for our usage. The hot water in the shower was working well too. The view from our room should have been nice, but due to the thick fog we could hardly see anything.

However, my friend and I found some of the staff to be impolite and uninterested to serve us. One of the counter staff rudely "hurried" us to return the boots which we had paid for and rented for an entire day, while one of the waitresses was so engrossed with using her mobile phone that she ignored us for a good 15 minutes.

Overall I was pleased with this hotel as a place to stay in. There were minor hiccups, but I would still recommend this hotel to anyone looking for a good value and comfortable place to stay in, but with little (or no) frills.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank time_5d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kangaroo_koo, Owner at Holiday Sapa Hotel, responded to this review, September 5, 2015
Dear Valued Customers,
Warmest greetings from Holiday Sapa Hotel!
firstly, we would sincerely thank you to all of the customers who have used our hotel's services and we are also very grateful to all of the customers who have left the feedback about our hotel on tripadvisor to sharing you ideas after your trip. Your comment about our hotel are positive or either negative aspects also are valuable feedback for us!
after the board meeting hotel and consider carefully all the customer reviews on TripAdvisor and a realistic assessment of hotel which we collected directly at the hotel, the hotel owner has launched a revolutionary decision. next time we will accelerate the replacement of all the old equipment of the hotel with the latest equipment, the most modern and at the same time we will expand the recruitment of new personnel to the big cities to fill the gaps in personnel that we are facing and we will periodically recurring training for older workers are currently working to improve the skills of employees.
we are launched the strongest commitment to all customers who was stayed, is staying, and would stay at the holiday sapa hotel that we were determined to change, to do it again and we are looking forward to get your support, cooperation and help from all of our dearest client.

Many Thanks and Best Regard
Nguyen Thi Hoi/Mrs
The Hotel Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 7, 2012

The hotel is in a good location in the main street with lots of restaurants nearby. We were very lucky to have a large room with a balcony overlooking the valley and surrounding hills. Some rooms are very small with no window and look very claustrophobic. We had breakfast and dinner included as part of our package deal and all were okay. We were disappointed with the daily cleaning service and the mini-bar was only restocked on the first day. The reception staff were friendly and helpful. Overall we were happy with our stay at this hotel

Room Tip: Ask for a room with a view.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank bnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kangaroo_koo, Owner at Holiday Sapa Hotel, responded to this review, September 5, 2015
Dear Valued Customers,
Warmest greetings from Holiday Sapa Hotel!
firstly, we would sincerely thank you to all of the customers who have used our hotel's services and we are also very grateful to all of the customers who have left the feedback about our hotel on tripadvisor to sharing you ideas after your trip. Your comment about our hotel are positive or either negative aspects also are valuable feedback for us!
after the board meeting hotel and consider carefully all the customer reviews on TripAdvisor and a realistic assessment of hotel which we collected directly at the hotel, the hotel owner has launched a revolutionary decision. next time we will accelerate the replacement of all the old equipment of the hotel with the latest equipment, the most modern and at the same time we will expand the recruitment of new personnel to the big cities to fill the gaps in personnel that we are facing and we will periodically recurring training for older workers are currently working to improve the skills of employees.
we are launched the strongest commitment to all customers who was stayed, is staying, and would stay at the holiday sapa hotel that we were determined to change, to do it again and we are looking forward to get your support, cooperation and help from all of our dearest client.

Many Thanks and Best Regard
Nguyen Thi Hoi/Mrs
The Hotel Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 20, 2012

After arriving on overnight train hotel was great to have a hot shower and breakfast. Breakfast was 'limited' and not as great a variety as other Indochina hotels, but it was suitable.

Our room had a great view of the valley and surrounding hills.

Conveniently located on what I gather is the main street and close walk to everything in the town and also close to the start of the walks around the beautiful and amazing hillside.

Hotel and rooms are clean enough; could do with a but of a refresh though. Good local craft shop in the foyer.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JohnnyUK7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kangaroo_koo, Owner at Holiday Sapa Hotel, responded to this review, September 5, 2015
Dear Valued Customers,
Warmest greetings from Holiday Sapa Hotel!
firstly, we would sincerely thank you to all of the customers who have used our hotel's services and we are also very grateful to all of the customers who have left the feedback about our hotel on tripadvisor to sharing you ideas after your trip. Your comment about our hotel are positive or either negative aspects also are valuable feedback for us!
after the board meeting hotel and consider carefully all the customer reviews on TripAdvisor and a realistic assessment of hotel which we collected directly at the hotel, the hotel owner has launched a revolutionary decision. next time we will accelerate the replacement of all the old equipment of the hotel with the latest equipment, the most modern and at the same time we will expand the recruitment of new personnel to the big cities to fill the gaps in personnel that we are facing and we will periodically recurring training for older workers are currently working to improve the skills of employees.
we are launched the strongest commitment to all customers who was stayed, is staying, and would stay at the holiday sapa hotel that we were determined to change, to do it again and we are looking forward to get your support, cooperation and help from all of our dearest client.

Many Thanks and Best Regard
Nguyen Thi Hoi/Mrs
The Hotel Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 10, 2012 via mobile

Such a shame as this hotel could be great! The rooms are large with fantastic views but it is dirty and badly run. I thought perhaps we had just been unlucky but after speaking to others it seems our experience is not uncommon. Our bed linen had not been changed and our shampoo soaps etc... Were all half used. Other people had half drunk bottles of water! We had no bottled water in our room and when we pointed this out it was resolved by staff who entered the room without knocking ... This actually happened twice. The bathrooms were horrible and felt dirty. The rooms look like someone had started to reprint and given up.
The food I thought was great and plentiful. Their Pho was excellent! The management team really need to get their act together as this hotel could very easily raise its rating with not much effort at all. As it stands I would not recommend anyone stay here.

Stayed October 2012, traveled as a couple
Helpful?
Thank JoKagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kangaroo_koo, Owner at Holiday Sapa Hotel, responded to this review, September 5, 2015
Dear Valued Customers,
Warmest greetings from Holiday Sapa Hotel!
firstly, we would sincerely thank you to all of the customers who have used our hotel's services and we are also very grateful to all of the customers who have left the feedback about our hotel on tripadvisor to sharing you ideas after your trip. Your comment about our hotel are positive or either negative aspects also are valuable feedback for us!
after the board meeting hotel and consider carefully all the customer reviews on TripAdvisor and a realistic assessment of hotel which we collected directly at the hotel, the hotel owner has launched a revolutionary decision. next time we will accelerate the replacement of all the old equipment of the hotel with the latest equipment, the most modern and at the same time we will expand the recruitment of new personnel to the big cities to fill the gaps in personnel that we are facing and we will periodically recurring training for older workers are currently working to improve the skills of employees.
we are launched the strongest commitment to all customers who was stayed, is staying, and would stay at the holiday sapa hotel that we were determined to change, to do it again and we are looking forward to get your support, cooperation and help from all of our dearest client.

Many Thanks and Best Regard
Nguyen Thi Hoi/Mrs
The Hotel Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Nonthaburi, Thailand
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 10, 2012

The Hotel was Located on the main road. It was easy to access. I recommend you request the room with valley view. Some standard room no window. The breakfast is not variety but the view at the restaurant is awesome. I could check in room about 8:30. (before schedule) However, no bathroom service after check out. You knew the train to Hanoi started 19:00. You can walk to the lake or market in the city. There is a map at reception staff. The room was pretty clean and staff was not friendly. There were 2 computers for internet at the lobby hotel but the Internet was very slow.

Room Tip: I recommend you request the room with mountain view. Some room no window.
See more room tips
  • Stayed September 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank youneverwalkalone555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kangaroo_koo, Owner at Holiday Sapa Hotel, responded to this review, September 5, 2015
Dear Valued Customers,
Warmest greetings from Holiday Sapa Hotel!
firstly, we would sincerely thank you to all of the customers who have used our hotel's services and we are also very grateful to all of the customers who have left the feedback about our hotel on tripadvisor to sharing you ideas after your trip. Your comment about our hotel are positive or either negative aspects also are valuable feedback for us!
after the board meeting hotel and consider carefully all the customer reviews on TripAdvisor and a realistic assessment of hotel which we collected directly at the hotel, the hotel owner has launched a revolutionary decision. next time we will accelerate the replacement of all the old equipment of the hotel with the latest equipment, the most modern and at the same time we will expand the recruitment of new personnel to the big cities to fill the gaps in personnel that we are facing and we will periodically recurring training for older workers are currently working to improve the skills of employees.
we are launched the strongest commitment to all customers who was stayed, is staying, and would stay at the holiday sapa hotel that we were determined to change, to do it again and we are looking forward to get your support, cooperation and help from all of our dearest client.

Many Thanks and Best Regard
Nguyen Thi Hoi/Mrs
The Hotel Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed October 29, 2012

Stayed at this hotel for 3 days while in Sapa. The staff were friendly and helpful, the rooms large and clean. Breakfast buffett was just ok. Breakfast selection wasn't very varied and the same dishes were offered everyday. Amazing views from the balcony! Would certainly stay here again.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cruiseaddict06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kangaroo_koo, Owner at Holiday Sapa Hotel, responded to this review, September 5, 2015
Dear Valued Customers,
Warmest greetings from Holiday Sapa Hotel!
firstly, we would sincerely thank you to all of the customers who have used our hotel's services and we are also very grateful to all of the customers who have left the feedback about our hotel on tripadvisor to sharing you ideas after your trip. Your comment about our hotel are positive or either negative aspects also are valuable feedback for us!
after the board meeting hotel and consider carefully all the customer reviews on TripAdvisor and a realistic assessment of hotel which we collected directly at the hotel, the hotel owner has launched a revolutionary decision. next time we will accelerate the replacement of all the old equipment of the hotel with the latest equipment, the most modern and at the same time we will expand the recruitment of new personnel to the big cities to fill the gaps in personnel that we are facing and we will periodically recurring training for older workers are currently working to improve the skills of employees.
we are launched the strongest commitment to all customers who was stayed, is staying, and would stay at the holiday sapa hotel that we were determined to change, to do it again and we are looking forward to get your support, cooperation and help from all of our dearest client.

Many Thanks and Best Regard
Nguyen Thi Hoi/Mrs
The Hotel Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Sapa Hotel

Property: Holiday Sapa Hotel
Address: 016 Muong Hoa Street, Sapa, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Sapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Sapa Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Holiday Sapa Hotel is the one of the best hotel in sapa!!! ... more   less 
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Also Known As:
Royal View Sapa
Hotel Royal View

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