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“Great hotel staff food and tour guide”
Review of Sapa Summit Hotel

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Sapa Summit Hotel
Ranked #43 of 68 Hotels in Sapa
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel staff food and tour guide”
Reviewed February 26, 2014 via mobile

Very happy with the food staff and tour . Rooms were clean and staff and locals very friendly , our guide was so helpful and was from the local tribe. The food was top of the range and the view well that speaks for itself . All round great hotel and staff and food four out of five. Had such a good time there . You can rent bikes cheaper outside the hotel down the road. Nice and we were very pleased with the whole sapa experience . Thank you sapa. We will return . From a few easily pleased men :-)

Stayed February 2014, traveled with friends
Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ho Chi Minh City, Vietnam
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 20, 2014

This hotel is used by many tour operators. It must be cheap. It is a cold, bleak place. There is no heating nor any air conditioning in the rooms. They do not turn on the heating anywhere else in the hotel, even in the middle of winter, and Sapa gets very cold in winter.

They provide a foul breakfast in the freezing restaurant. Make sure any tour to Sapa is not using this hotel.

Room Tip: Choose another hotel
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  • Stayed February 2014, traveled with family
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Helpful?
2 Thank jimmyboy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sapa hotels

Selby, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 13, 2014 via mobile

Before I start I will make it clear I did not stay at this hotel, just did a 4 night, 3 day trek from it.
When we were picked up from the train station we had to sit in the cold and wait 45 minutes for other passengers. Unacceptable in those temperatures.
On arrival at the hotel, everywhere inside was cold, including shower area, restaurant and reception.
The showers were lovely and hot though and the breakfast was good.
After reading previous reviews and people complaining about the hill walk up and down to town....YOU ARE IN THE MOUNTAINS AND YOU ARE HERE TO TREK. It's 10 minute walk, get a grip.
Our tour guide, May was absolutely wonderful. She was the highlight of my 2 month travelling experience in SE Asia. Friendly, funny, informative. Such a lovely girl and even took us to her home to show us where she lived.
The first homestay was good but we didn't eat with the family which I was disappointed about. If you are expecting 5 star sleeping accommodation don't do a homestay. It's basically a shed with a foam mat on the floor. This for me was great, that exact experience I wanted, to live like the tribes do.
Second homestay was excellent. Ate the same food as the family and with them. Really lovely family.
This trip made my time in Asia and I would recommend it to anyone.
When we returned to the hotel however, different story. It was FREEZING. Everywhere. After a 3 day trek in fog you need some warmth. Staff walking around in big coats doesn't cut it.
Transfer to the train, awful. It was about 5 degrees and the driver had the A/C on full wack. I asked him to turn it up, he ignores me and later opens his window so the freezing air is blowing straight onto me. Then once in Lao Cai, we are dumped, in the dark, freezing cold waiting for the train for 3 hours!!!
Overall this trek is great but the hotel staff are shocking. Just bear in mind when you book.

Stayed February 2014, traveled with friends
Helpful?
Thank Kimberly0702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 8, 2014

Summit hotel is a little bit far from the center of Sapa, maybe it takes 10 mins by walk to the center. But it's a good hotel and has a nice view. I stayed on 4th floor and I could see moutaints and clouds.
But the staff was not so nice and helpful. They didn't reply me when I asked about bus going back to Laocai.

  • Stayed March 2013, traveled solo
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Helpful?
Thank Linhlala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2014

I booked the 4 nights/3 days Sapa tour from Hanoi. After pick up from the train station in Lao Chai, we arrived at the Summit hotel for breakfast and a shower. The restaurant was freezing cold and so was the shower area.There were several heaters around, but the staff refused to turn them on." All broken!" or "No gas" were the different answers given. We started our first tour at 9 am. The tour guide was excellent and the tour well organized. Back for lunch to the still freezing cold restaurant (8 degrees inside). All guests were in winter clothes and one had to eat VERY fast before the meal got too cold. Then we could check into our room. The rooms are o.k. But NO heating there either.Only an electric blanket in the bed. The only option to stay warm, was either to keep you winter woollies on or go to bed. If you wanted some form of heater (they only have heating lamps, that will warm an area of 30 cm around it) you have to pay for it, unless it is included in your tour booking. Get this in writing from your travel agent before hand.
Second day tour was with the same pleasant tour guide (Shu) which ended at the home stay for the night.The Summit hotel owns and operates 3 home stays in Ta Van village.
Our home stay was a sort of garage, made of different thin wooden panels. On arrival, they put some plastic chairs outside and wanted us to sit there till is got too cold. (Man! it was 6 degrees already at 3 pm).Thank God we found the Bamboo Bar. They served hot chocolate, spiced red wine and waffles and had an open fire going. Exactly what we needed!!!
The dinner at the home stay (Garage) was very good. They also had a fire going by now.
The sleeping arrangement was thin mattresses on the floor under the roof. Up to 20 people in one room. This is not the end of the world, but it was not mentioned when we booked the tour. Some people walked away and stayed some where else.The side panels had gaps wide enough to see the people on the street. The home stay provided enough blankets and we did not freeze.
Breakfast the next morning were cold pancakes, 1 banana and 1 coffee. No second cup, because the Summit hotel only provides 1 instant coffee per person.
We had optioned for this type of tour, because we wanted to see the famous Red Zao women. We saw ONE!!!! in the village. All the others were in Sapa, selling their fairs.
If we would plan this tour again, we would opt for 2 nights in a different hotel, skip the Giang Ta Chai village and go to the Sunday market instead.You will see all the tribal people there.
Overall trekking in and around Sapa is a wonderful thing to do and very much worth going.
This review is only meant to give better information what to expect not to turn people away.
Enjoy Sapa!

Room Tip: Insist on a heater!!
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  • Stayed January 2014, traveled as a couple
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Helpful?
1 Thank bertholdheinrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 24, 2014

We booked last minute to get to Sapa just prior to Tet so it was probably our own fault that we ended up with a dingy room at the back with no view. However, there is no excuses for dirty sheets, no heating and thin, small towels in a very dark bathroom (no rain shower in sight as photos show).We requested the sheets be changed and electric blankets and these arrived very quickly. But the room felt colder than it was outside when we left to get dinner. Service was average, with no directions on how to get to the room upon check in, we couldn't even get near the tour desk to discuss a request due to the large volumes of people.

We booked a trekking tour from Hanoi as this was actually the easiest way to arrange the train, hotel and transfers to/from Sapa at the last minute, but after taking an overnight train, the rooms aren't ready and you are shuffled down to the eating area with everyone else where there is a selection of luke warm buffet food, then sent on your first 'trek', leaving luggage in an open room, all without bring able to get into your room to shower or change first. I know they are maximising room occupancy but there needs to be a better way to manage an influx of tourists who have just got off an overnight train/bus as this is the only way to get to Sapa. The staff were still moving around the floor at 9pm and were very loud then re-started about 7am the next morning.

Our guide on the walk to Cat Cat was fantastic, she managed to account for wandering, slow group members, was very friendly and chatty with excellent English. But I wouldn't call this walk a trek as it's on a mixture of sealed and unsealed roads and a less formed path as you ascend out of Cat Cat village.

Hotel location is fine as it's a short walk downhill to the restaurants and market area, but I think there would be better places to stay. Sapa is definitely worth the effort to get to, just do your research on accm first.

Room Tip: Don't stay in 508, ask for room with a view and heating (if there are rooms with this)
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  • Stayed January 2014, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kate K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin TX
Level Contributor
139 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed January 22, 2014

We took a tour to Sapa from Hanoi and stayed at the Sapa Summit Hotel for one night. The tour agency is also run by the Hotel.
Pros:
- Location. It is on kind of a hill top, the views from the outdoor lounge area are beautiful.
- The rooms are spacious Very basic but sufficient for a night.
- There is a common area to store luggage and also common showers and toilets for use after you return from the long hike on the 2nd day.
- The restaurant has a fixed menu for Lunch and Dinner, it is extensive with Vegetarian options and decent quality food.
Cons:
- Onsite Bike rental is more expensive than anywhere else in town.
- Hotel is on a hill, so walking back and forth is not the best option from the center of the town.
- The tour was not very well organized. We were met with the Guide who was dressed traditionally and busy sewing her New Year’s dress. All the group was on time but she still kept us waiting for 15 minutes because she was busy sewing. That was a habit throughout the 2 days tour. She barely gave any information, hurried us through the tour so that we could get to the stop and she could talk to the ladies walking with us and sew some more. The justification was that coz this was a cheap tour, apparently for $10 more, you can get on a better tour. Do it.
- Bathroom had leak and it was extremely cold.
- The staff was unfriendly and indifferent. The tour company people were more eager to sell tours than talk properly, which was a surprise. Lack of any kind of customer service.
- All the girls at the Restaurant were rude and unfriendly.

Do not recommend going to the Sapa tour with these guys.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GotSumS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapa Summit Hotel

Property: Sapa Summit Hotel
Address: Thacbac Road | Sapa Town, Sapa 100000, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#18 Spa Hotel in Sapa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sapa Summit Hotel 2.5*
Number of rooms: 70
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Also Known As:
Summit Sapa
Sapa Summit

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