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“Great location”

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Chau Long Sapa Hotel
Ranked #25 of 68 Hotels in Sapa
Calgary, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location”
Reviewed February 13, 2014 via mobile

Chau long 2 is in a great location with fantastic views but you will rise at 4am with rooster crowing; every morning! They are perched right outside the main doors; they sleep early and rise early! If the wind blows all sorts of stuff rattles around. The breakfast spread is excellent.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomDianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review, February 15, 2014
Dear TomDianne

Thank you for taking time to tell us about your experience at Chau Long sapa hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the any inconvenience caused during your stay .
We would like to thank you for your feedback, and please be informed that we take your comment very seriously and for rooster at the main door, We will move him to other place that is far from hotel room to minimize the noise in morning.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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567 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
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  • Spanish first
  • Thai first
  • Vietnamese first
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English first
Deal, United Kingdom
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 7, 2014 via mobile

Good location in the heart of Sapa. Plenty of restaurants close by. We visited in winter, and the hotel was cold, despite being provided with a heater. The corridors between reception, dining room etc are all outside. It would probably have been lovely in summer though. The pool was too cold to use although it looked nice. Lots of photos of the local area and people all around the hotel which was interesting. Breakfast buffet was a good selection. There is a games area with bar, internet and pool table, and showers for use for late departure. Views over the mountains were stunning. In reception a large log fire was kept burning, but it only heated a small area, and billowed smoke everywhere.

Stayed January 2014
Helpful?
Thank Photoduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review, February 14, 2014
Dear Noaparent

Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback.

What's a pity that your stay did not convenience as expected and we are very sorry for that. We surely that your mention issues concerning the infrastructure and services will be improved to up your expectation. And we are sorry for the inconvenience that caused during your stay.

Once more time, thank you for choosing Chau Long Sapa Hotel and we look forward to welcoming you back on near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 31, 2014

This is a very nice hotel. Excellent service and friendly front desk.
The food was also good. A nice place to stay with an excellent view of the mountains. The hotel could use a few minor up-dates, but a good over-all value for the money.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzanneOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review, February 5, 2014
Dear Suzanne Ohio

Thank you so much for spending time to write such a wonderful review of our hotel.

We are more than happy to know that you enjoyed your stay and happy with our services: hotel location, room,view, staffs . And we do hope that your trip to Sapa will be the highlight of your trip to Vietnam. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services.

we look forward to having the opportunity of being able to welcome you back to Chau Long Sapa Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
2 reviews
Reviewed January 31, 2014

We stayed there overnight as part of a 6-day North Vietnam tour in late Oct, 2102. I fell in love with the various giant natural crystal pieces in the hotel lobby. If you get a chance, do go down to the lowest floor to see the miniature of Sapa 1936.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crystal8484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review, February 5, 2014
Dear Crystal8484

On behalf of Chau Long Sapa Hotel, I would like to express our sincerely thanks for staying with us and sharing your experience on Tripadvisor.

We are more than happy to know that you really enjoyed your stay with our services, and do hope to welcome you back at the soonest

Once more time, thank you for choosing Chau Long Sapa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 21, 2014

Views are excellent (when the fog lifts), the style is old 20s resort, the rooms are comfortable and the location is excellent. Only advice is ask that you do not get the one hotel room under the kitchen! Activity and noise starts at 530am and does not stop till 1100pm. I asked to be moved and the staff were understanding and moved me.

Room Tip: Avoid the one room directly under the kitchen.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review, January 23, 2014
Dear Michael F

Thank you for your stay with us and for your good comment about our hotel.

We - Chau Long Sapa Hotel - are more than happy to know that you really enjoyed your stay at our hotel and services as well.

Once more time, thank you for choosing Chau Long Sapa Hotel and we look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
73 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 14, 2014

A lovely hotel, convenient to the centre of Sapa, good accommodation, good food, nice atmosphere, lovely views of the mountains (particularly when it had snowed) friendly staff – all in all a nice place, and I recommend it !

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colink114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review, January 15, 2014
Dear Cape Town

Thank you so much for spending time to write such a wonderful review of our hotel. We are so glad to hear that you had a pleasant experience with us and really enjoyed the service from our team. Your satisfaction is always our best reward.

We look forward to seeing you again when you are back in Sapa and please feel free to contact us for any future reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester Hills, Michigan
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 12, 2014 via mobile

Winter is not the time to visit Sapa! Hotel has a "lodge like" feel, looks cozy but was quite cold. View was misty with little visability. Location of hotel is very good however, close to good restaurants and shops. Our room was spacious (third floor room) good bed, but freezing with only one small portable heat source. We asked for a second heater, but they were fully booked we were told and brought us a second comforter which worked out okay for sleeping. The window fittings did not close and there was a hole in the door which was streaming in cold air. I had almost no water for my shower. It merely dribbled out of the rainforest type shower head. My husband waited a while for his shower and by 30 minutes later there was enough water for his shower. The safe is a combination type and I did not wish to take a chance on learning how to use it. We had two breakfasts there and the second morning we came about 9:00am and enjoyed all types of food, but noticed by 9:30am as others arrived, the buffet was almost totally barren of food and not replenished. Coffee was self serve. Restaurant has a menu for walk ins for dinner, but really not prepared to serve you in this manner as we tried. Menu was also very expensive compared to area restaurants. Cozy fireplace to warm yourself which two cute area dogs came to visit which was fun.

Stayed January 2014
Helpful?
1 Thank Laurieemorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review, January 13, 2014
Dear Laurieemorgan

Thank you for taking time to tell us about your experience at Chau Long sapa hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the any inconvenience caused during your stay .

We would like to thank you for your feedback, and please be informed that we take your comment very seriously and will take the appropriate steps to progress on those areas.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chau Long Sapa Hotel

Property: Chau Long Sapa Hotel
Address: 24 Dong Loi Street, Sapa 21000, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Sapa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chau Long Sapa Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Chau Long Sapa Hotel 2 is still the best location in Sapa, thus all the rooms freshly renovated (new floor + beds + flat TV) you will have a breathtaking view to the mountains and Muong Hoa Valley on your private balcony. The hotel offers free Internet facilities for its guests and also have the best tours and trekkings in Sapa area with local guides. Come see by yourself and experience the difference. ... more   less 
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Also Known As:
Chau Long Hotel Sapa
Chau Long Sapa

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