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“Great breakfast”

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Chau Long Sapa Hotel
Ranked #24 of 67 Hotels in Sapa
Melbourne, Australia
Level Contributor
115 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great breakfast”
Reviewed July 18, 2013

This hotel really know how to do a buffet breakfast with omelettes and eggs to order. The hotel has good facilities with a day spa and is in a really great location, close to shops and eateries. Rooms are spacious with good views of the rice paddies and the staff are excellent and very helpful. We stayed here because we were on a Handspan Tour and this is one of their preferred hotels and we were really happy.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank FussybutFair44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review, July 19, 2013
Dear FussybutFfair44

Thank you for chossing Chau Long Sapa Hotel .
we are more than happy to know you really enjoy your stays with us .
we highly appreciate your recommendation .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 reviews from our community

Traveler rating
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
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English first
Sydney, Australia
Level Contributor
141 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 15, 2013

We spent the last 2 nights of our stay in Vietnam in this delightful hotel. It is ideally situated in the heart of Sapa and is handy to restaurants and market. Our room was very comfortable and our balcony looked out over the nearby hills. The restaurant provided a very good breakfast selection and the view out the windows was superb as the mist lifted to reveal the beautiful hillside.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review, July 19, 2013
Dear Jim F
Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback .
I look forward to welcoming you back .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 5, 2013

Thinking of travelling Sapa then I would recommend the Chau Long Sapa Hotel II. There are only two 4 Star hotels in Sapa and this is one of them. If you review the price of the two then this one will win hands down. It may be 4 star but your not paying through the nose for it.

We booked a our train trip up to Sapa on the Sapaley Train which was also wonderful. It is a 5 star train with fluffy white linen, slippers, TV and toiletries supplied. I strongly recommend you email the hotel prior to your stay and organise transfer with them to have a car waiting for you on arrival at the station. The ease and not having to worry at 6am in the morning is nice.

The hotel is magnificent and overlooks the mountains. The rooms are big, clean and ours had a lovely balcony overlooking the hills.

Breakfast didn't let us down. With a large dinning area, a wall fall of glass window overlooking the hills and to watch the fog clear the hill tops each morning. Food was bountiful and great. Flavors were wonderful with a great selection of everything. Staff would wait on you with a smile. Nothing bad could be said. Fill up and fuel yourself for a great day of exploring.

We booked a treatment for the family in the spa to relax. A nice massage each and the girl also topped it off with a pedicure. Can't exactly remember the price but it was around $10 - $15 each. Which was nothing really.

We booked some scooters / motor bikes at a little place up the road. $4 for the day and took off to explore for ourselves. Sapa is so quiet and nothing like the big cities, so you can definitely do this. I doubled my daughter on the back and really you can't go very fast anyway.

Recommend organising a guided tour with the hotel. We booked a 1/2 day walking tour into the local villages and our guide was beautiful. She took us into her local village and we met her mother. Be prepared that you will be followed by locals, wearing traditional costumes wanting you to purchase their goods. Hold off until the last minute as the prices do come down. Just be friendly with them and talk. They are lovely and just trying to get money to feed their families. The hotel does prepare a lunch pack for you included in the price. A sandwich or breadroll filled, fruit, yoghurt, juice, water. We all kept our water but as we sat down to eat our lunch the local kids were around. We ended up sharing our lunch with them. They loved it and I believe I go more out of that experience then I would of the food. Be prepared there are some stairs but its a relatively easy walk. My friend has problems with his knees and he did have some trouble going down, but going up was easy. They are big long wide and long stairs and not steep. Our trek ended up at a school where we went in and talked with the kids They were on their lunch break and so happy and curious. A small van cane and picked us up to take as back to the hotel, which was nice after a long day.

I recommend you make the trek to Sapa and would strongly recommend the Cha Long Sapa Hotel II

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
1 Thank Gem_Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review, July 19, 2013
Dear Dem_Traveller,

On behalf of Chau Long Sapa Hotel, I would like to express our sincere thanks for your valuable comment during your stay at our hotel

We are more than happy to known that you enjoyed your stay with us and services as well.

Once again, thank you for sharing experiences and we hope to welcome you back at the soonest

Your recommendation is highly appreciated
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 23, 2013

This hotel is ideally located, with amazing views over the surrounding hillsides - and an easy uphill stroll to many shops, restaurants, and the lively market. The staff are very helpful, and willing to please.

Our room was a bit disappointing. It looked like it might've been quite special at some point, but has started to fade a bit. Things like taps coming off in your hand, 2 of 3 lamps in the room not working, lead you to think that the place isn't being looked after. The lack of air conditioner is a bit of a concern - even though the summer temps are nowhere near those of Hanoi or HCMC. There is a ceiling fan, which does what it can!! We were unwilling to leave the windows open, due to fear of mozzies - so the room was quite warm/stuffy overnight. Other rooms may have aircon - not sure. Ours certainly didn't.

The restaurant is very good, with wonderful views. The breakfast spread is remarkable - and I can recommend the omelets! We didn't have dinner or lunch here. We also didn't use the spa area, due to communication issues!!

The bar area has several computers available, with questionable internet (patience required!!). It also has a pool table and a TV set at a deafening level!!

Staff were happy to extend to a later check-out, to correspond with transport to the train - for a cost. A 5pm check-out cost USD 40.

In short, it would appear that there are better places to stay in this delightful (if touristy) town.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingPeteShow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nguyen H, Public Relations Manager at Chau Long Sapa Hotel, responded to this review, July 2, 2013
Dear TravellingPeteShow,

Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback

We are very sorry that your stay in Sapa was not convenience and be sure that all the negative issues will be corrected to bring you the pleasant stay next time

Once more time, thank you for choosing Chau Long Sapa Hotel and we look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 22, 2013 via mobile

I am not sure if its possible to find a luxury or really nice hotel in Sapa and this hotel most definitely isn't.
It has fantastic views but poorly designed balconies that do not really invite you to enjoy the view unless youre prepared to stand up.
The breakfast was very good and the view from the dining room was also really good although curtains blocked the view.
My biggest problem with the hotel is the little details like sparkling clean (lack of) and strong smell of humidity throughout.
The staff are quite hopeless. English is basically non existent and when shown on google translate the reception staff still couldn't answer any questions about massage and told us to come back 2 hours later. When we came back they then informed us that only one person could have treatments done. Really disappointing.
Overall, this is quite comfortable just for one night but unfortunately this hotel is not very relaxing.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Itzyfoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nguyen H, Public Relations Manager at Chau Long Sapa Hotel, responded to this review, July 2, 2013
Dear Itzfoxy,

Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback

What's a pity that your stay did not convenience as expected and we are very sorry for that. We surely that your mention issues concerning the infrastructure and services will be improved to up your expectation. And we are sorry for the inconvenience that caused

Once more time, thank you for choosing Chau Long Sapa Hotel and we look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericia, Denmark
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 21, 2013

Good hotel in Sapa, average 2,5-star rooms in new building but poor 2-star in old building. Breakfast average. Rooms with mountain view have private balcony and a magnificent view. Friendly staff, swimming pool and general average facilities.

WIFI caused troubles. Facebook and several other pages was IP blocked. Trick is to type in the Google DNS: 8.8.8.8,8.8.4.4 then you will bu up running again :-)

Room Tip: Choose room in new building with private balcony and mountain view.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nguyen H, Public Relations Manager at Chau Long Sapa Hotel, responded to this review, July 2, 2013
Dear Peter H,

Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback

We - Chau Long Sapa Hotel - very sorry that your stay did not meet your expectation. However, we will do our utmost to improve the services to serve you better next time

We are very sorry for the inconvenience that caused

Once more time, thank you for choosing Chau Long Sapa Hotel and we look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
130 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed June 16, 2013

Stayed for a night during a short visit to the area.

The hotel staff were friendly and helpful and the rooms clean and comfortable which was needed at the end of a long overnight train trip and day spent trekking the nearby hills.

The room had a balcony which offered stunning view of the mist covered hills and valley not to far away, but also the rubbish covered construction site next door, which came complete with appropriate noises from machinery working there. (And I appreciate this was beyond the control of the hotel).

The hotel facilities were very good and the full buffet breakfast was excellent.

Room Tip: Valley views from the balcony are stunning
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidMMc56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nguyen H, Public Relations Manager at Chau Long Sapa Hotel, responded to this review, July 2, 2013
Dear DavidMMc56,

Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback

We - Chau Long Sapa Hotel - are more than happy to know that you really enjoyed your stay at our hotel and services as well. We notified your mentioned issue concerning the construction site and will discuss with owner to minimize the noise

Once more time, thank you for choosing Chau Long Sapa Hotel and we look forward to welcoming you back

Last but not least, we highly appreciate your recommendation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chau Long Sapa Hotel

Property: Chau Long Sapa Hotel
Address: 24 Dong Loi Street, Sapa 21000, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Sapa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chau Long Sapa Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Chau Long Sapa Hotel 2 is still the best location in Sapa, thus all the rooms freshly renovated (new floor + beds + flat TV) you will have a breathtaking view to the mountains and Muong Hoa Valley on your private balcony. The hotel offers free Internet facilities for its guests and also have the best tours and trekkings in Sapa area with local guides. Come see by yourself and experience the difference. ... more   less 
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Also Known As:
Chau Long Hotel Sapa
Chau Long Sapa

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