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“Way below expectations”
Review of Cosiana Hotel

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Cosiana Hotel
Ranked #45 of 82 Hotels in Sapa
Reviewed February 24, 2014

We booked a deluxe suite with the mountain view which is supposed to have a private balcony/terrace but the balcony we had was not only tiny but had a terrible view. We paid a hefty sum for a very average "deluxe" room and the worst part is that they are currently renovating the hotel, so all we could hear was the loud drilling and hammering. If we had known, we definitely would not have stayed here. Extremely disappointed and ruined my trip to sapa.

  • Stayed: February 2014
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Thank javisj2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cosiana_HN, Director of Sales at Cosiana Hotel, responded to this reviewResponded March 6, 2014

Dear Mr Javis

Greetings from Cosiana Hotel Sapa

Thank you so much for your review on Tripadvisor

We would like to send you our deepest apology for your inconvenience in our hotel.

Cosiana Sapa will be renovated to upgrade to the best boutique 3 star hotel in Sapa from now to middle of May 2014

We are looking forward to having a chance to welcoming you back Cosiana Sapa

Sincerely,
Henry Tran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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52 - 58 of 94 reviews

Reviewed April 1, 2013

Obviously from the reviews of this place , they've completed a facelift of sorts because we actually had a really good experience here.I can only speak for our room , #402, but we peeked into the room across the hall and it looked comparable too. So, it's time to turn the page on what sounds like a troubled past because we received a very good value here.We stayed in three or four different hotels in Sapa before poking our noses into the Hoi An Hotel. From the outside it doesn’t look all that great especially compared to a lot of its flash neighbors in the $40-50 range nearby. The lobby is sort of dowdy and uninspired with daily card games that were often rowdy during our stay. But tucked away in the back of the building facing the mountains away from the noisy street are some really great rooms kitted out with new teak furniture, nice art, good beds with clean quilts and linens, TV, A/C, fridge, heater, coffeepot and a clean tiled bathroom with plenty of pressure and hot water. The ambiance is bright and airy and the rooms look out into a residential neighborhood below with small gardens and children. There wasn’t a mold/ mildew problem like a lot of hotels here have in this damp, often foggy place. The price is what sold us, pretty high caliber rooms for $15-20. We stayed almost a week. The place filled with mostly Asian clientele on the weekends but was mostly empty the rest of the time. Very peaceful. There was a young hotel tomcat that joined us in our room, a fine fellow full of play who enjoys a good snack and a pleasant nap. The wifi is spotty in the back rooms but can be picked up 30 feet down the hall and is strong in the lobby. Room # 402 ROCKS and has a small sundeck with glass sliding doors. Pass on the breakfast. Give this place a look. It has it's merits.

Room Tip: Rooms in the back are great with a stunning view. Room #402 rocks!!!!
See more room tips
  • Stayed: March 2013, traveled as a couple
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Thank deepforestpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

Pros: nice view over the Mountains.
Well located. More or less friendly staff.

Cons: rooms in horrible shape, mouldy, wet, and loud because of renovation.
Never ate such disgusting food before.
Bathrooms were a mess, dirty is Understatement.

AVOID THIS HOTEL!!!!!

  • Stayed: September 2012
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1  Thank Superschaf83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2012

I was there on April 2011. (Cannot choose this date from the box bellow.)
Pros: Near Cat cat village (a tourist attraction). Quite good view from the window. There's a valley near this hotel.
Cons: Dirty old room. They dinn't clean my room everyday. Furnitures are old. Dirty toilet as well.
We booked this room as suggestion from the bus driver. As we reached sapa in very early morning, we decided to choose this.
Will not return.

  • Stayed: June 2011, traveled as a couple
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Thank Lynk V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2011

We used this hotel as a base for trekking. They gave us a room to shower, it was the most horrible room ever, with towels strewn on the floor, old toothbrushes etc. When we asked for it to be cleaned after a lot of arguments they picked up the towels but left the dead cockroach on the window sill.

They told us we would be collected at 18.50 to go on train sp6 from Lao cai. After checking myself the train left at 18.45 and he lied and said he told us 5 even though the piece of paper said 18.50!

  • Stayed: July 2011
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1  Thank Robertdanmorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2011

the hotel staff first refused to eccept our booking and forced us to sleep in a dirty room in another hotel next to them becaus they sold our room to a higher bidder.
the reception workers yelld at us for refusing to move to a different room and seid they will "never" refund us if we leave.

they also lied to us about the shuttle bus to the train station while it was infrunt of the hotel becaus they had vietnameas turists who wanted to bord it.
thoes turists borded their train wich was the 3rd one out of sapa while we were suppos to leave on the first one so we could catch our flight.
when we asked the receptionist why he lied to us he seid he has meny guests and he doesent care about our flight ticket.
we ended up missing our flight and calling them to complain about it leads in the phone being hung up on us.

Room Tip: do NOT visit this hotel!
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  • Stayed: June 2011, traveled as a couple
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Thank itayelbaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2011

we didn't book this hotel by ourselves, but it was part of an organized tour that we arranged via the Sinh Cafe. They offered an upgrade for a better hotel, but we thought that it couldn't be too bad (as we had had very good experiences with the Sinh Cafe before). I would actually recommend anyone to upgrade for the couple of Euros more. The Emotion hotel was very disappointing. The only good thing about the hotel is its location. when we arrived at the hotel in morning, the rooms were immediately ready. We were of course quite tired from the ride on the train. The room was very simple, very cold and the bathroom was quite....can't find a word for it. The bed sheets were dirty. Breakfast was not included in the package and we had no intention at all to have it there, after what we have seen in the room...
I booked all the other hotels during our stay in Cambodia/Vietnam with the help of ta and was very very satisfied with all of them. This was the only hotel I didn't book directly and I probably wouldn't have booked it if I had read the reviews here before.
One more thing about Sapa: if you need a nice The North Face jacket - Sapa is where you should buy it. We bought a total of 4 jackets and are very happy with them!

  • Stayed: November 2010, traveled as a couple
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1  Thank Zetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cosiana Hotel

Address: 57 Fansipan Street | Market Area, Sapa 8420, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 82 Hotels in Sapa
Price Range: $26 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cosiana Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Newly renovated in Feb 2015, Cosiana Hotel Sapa is now one of leading Boutique hotels in Sapa. Ideally located in Sapa (Lao Cai), Cosiana Hotel Sapa is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. For those of you who want to Venture out, Muong Hoa Valley, Ham Rong Mountain, Love Market, Sapa Stone Church, Love Waterfall... Hotel offers 40 spacious rooms in Western style with window, balcony and luxurious facilities. At Cosiana Hotel, staffs are well-trained and experienced. Leisure travelers or business purpose, hotel ensures to provide impeccable services to offer guests an unparalleled experience. ... more   less 
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