We didn't stay at this hotel, but we booked some tours with them, and the return bus to Lao Cai.
They were willing to help and I think we made a good choice to book their trips.
While we were waiting for our guide, we were offered some tea, even though we weren't staying at White Lotus.
The first trip was to the waterfalls.
The bus took us to the Silver waterfall, a great place, and the second, the Love waterfall, probably even better.
The second tour organized by this hotel was the trekking to the villages. The guide knew everything we asked, and was very friendly and spoke good English.
We got back to the hotel all dirty, and before going back to Lao Cai (to catch our train) they also cleaned our shoes (1USD)