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“Lovely location but too expensive”

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Victoria Sapa Resort and Spa
Ranked #11 of 68 Hotels in Sapa
Adelaide, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely location but too expensive”
Reviewed December 18, 2010

This resort is beautiful, lots of facilities - pool, spa, gym, lounging area with open fires, pool, internet, shop, bar area, lovely reastaurant, tour desk - lovely spacious rooms - ours had doors opening onto the beautifully laid out central gradens, and the view is amazing - and because we had a price matching deal with our agent and this was part of the package, we must have got it at an extremely good price. We saw the rooms advertised for $254 a night - no way we would, or could, have paid this, however nice the place was.
Breakfast was included, but because we arrived at 7.00am after all night the train, not on the day we arrived , and we were horrified at the price for a buffet breakfast - we could have, and did, get dinner for 3, with wine, in Hanoi for the same price. We ate in one night, but stuck to the cheapest meal on the menu (Suggest, if you stay here, eat elsewhere. There seem to be lots of places to eat in town. Chocolate & Bagette down the road is definitely worth a try.) Also, the coffee was cold. Even when we complained, asked for hot water etc, we still couldn't get one more than lukewarm when it was poured. On the up side, the omelets were great.
No complaints about the staff, but you don't get the personal service at a big resort that you do at the boutique hotels.

  • Stayed October 2010, traveled with friends
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Thank paw0407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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phoenix, arizona
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 28, 2010

Spent two nights here while we toured around Sapa. Room comfortable but a bit small. Service good. Restaurant very good.
Great location on a hill above Sapa town with an easy walk to downtown area.
Beautifully landscaped courtyard and garden. This is a nice retreat from busy Sapa town.

  • Stayed October 2010, traveled as a couple
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Helpful?
Thank redoak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
58 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed November 16, 2010

Sapa is the base for great hiking and trekking in Northern Vietnam's mountainous region, and the Victoria Hotel is hands down the best place to stay. The hotel is reminiscent of an Alpine ski lodge. The hotel seems to cater primarily to groups, but solo travellers such as ourselves found the place to be great value. The rooms are comfortable, and do have (surprisingly) in-room WiFi. The only proviso is that it's advisable to brush your teeth with bottled water - and the hotel does post a note in the bathroom to that effect - we didn't use the bottled water, by the way, and had no issues. The hotel also offers overnight train transportation in vintage sleeping cars from the Lao Cai to Hanoi - it takes 8 to 9 hours to travel the 300 or so kms, but the berths are comfortable for sleeping.
The hotel also sports an indoor pool and "spa" equipped with sauna and steam - which actually is quite nice after a long day of walking through the mountain valleys and rice fields in the surrounding region. The hotel's restaurant is good, and is a great option considering what's on offer in Sapa (not much).
The region around Sapa is spectacular and I'd recommend 3 days to get a good feel for the various people who inhabit the region, and to have one day to go to one of the markets in the area. We visited the Sunday market at Muong Khuong which was simply amazing -- don't be put off by the travel time from Lao Cai (which is a town you'll be happy to leave) - the roads are ok'ish and the scenery and experience are spectacular.

  • Stayed November 2010, traveled as a couple
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Helpful?
1 Thank voyageur à paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
87 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed October 16, 2010

The main reason to stay at this hotel is for the overnight Victoria Train. The Victoria train is the best option available for traveling to Sapa. The cabins are extremely comfortable and we had a lovely meal and a great nights sleep. This alone was worth the stay!

The hotel is set amongst beautiful grounds and is very nice, nothing luxurious by any means but very clean and comfortable. If you are staying here for a splurge or expecting luxury you may be disappointed. I imagine it’s a step above the rest in Sapa. The hotel seemed to cater to large groups of British tourists. We were on of the few solo travelers. The hotel is a bit removed from town, which is fine considering Sapa itself is a bit of a nondescript tourist town catering to backpackers and budget travelers. You really come to Sapa for the countryside. The food at the restaurant was very good compared to the restaurants in town. (You also don’t feel like walking down the hill at night either)

Overall you will have a very enjoyable stay here. However, if you are not taking the Victoria train, I might explore some other options.

  • Stayed November 2009, traveled as a couple
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Helpful?
2 Thank tgh60660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 28, 2010

We loved our trip to Sapa, but was dissapointed at the Victoria Sapa Resort and Spa. This resort was to be our 'treat' in Vietnam. We dont mind paying the extra dollars for something special, but this was not special for the price we had to pay.
the resort's train was incredibly expensive, and we saw just as nice hotels in Sapa for a quarter of the price.
I have no complaints about the rooms...they were comfortable and pleasant but we just felt like we had been ripped off by the price of the train and hotel. should have consulted Tripadvisor before we went!
Robyn, Australia

  • Stayed August 2010, traveled solo
    • Location
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Helpful?
Thank Robyn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed September 28, 2010

Allow me to cut to the chase. The Victoria hotel is an expensive place to stay; and if you are considering travelling to Lao Cai by their train service, the cost can become rediculous. So, the first thing to say is this; do not bother with their train service. I've travelled the Hanoi to Lao Cai route many times; alternative and cheaper sleeper services can be found which are just as comfortable and as spacious as the Victoria cabins. Your extra money will get you nothing more than a red carpet (I'm not kidding) and an umbrella if it's raining. The same goes for the Victoria's transfer service from Lao Cai to Sa Pa. They provide a minibus but, for at least half the price, you can find yourself a private car; There'll be lots of people willing to drive you up the mountain.
The Victoria hotel is located on the side of a hill overlooking the village. Sa Pa has improved a lot over the last 10 years. It used to resemble a wealthy shanty town (if such a thing exists); now it is more like a french ski resort. There are still many buildings going up, which can make the place look a bit shambolic, but it is still a pretty place to be. The surrounding mountains, however, are as stunning as they have always been. From any room in the hotel you will have a view that is guaranteed to make your jaw drop, as longs, of course, the fog hasn't set in, which it frequently does during the wet season.
So, once you've managed to find your inexpensive way to the hotel you'll be given a warm welcome by the staff. Despite having to deal with the most demanding customers (believe me, most of the people who stay at the Victoria want everything to be perfect) they'll still greet you with a beaming smile, bright eyes, and a cup of steaming lemon tea which is just what you'll need after a night on a Vietnamese train.
Check in is seamless and in hardly anytime you'll be escorted to your room.
The rooms are very comfortable and come equipped with everything the hotel advertises. A few things to note. There is no air conditioning; it's not necessary, though, because it can, and usually does, get cold at night; there is a ceiling fan if it gets hot during the day.
The bathroom is of a good size and comes equipped with free toiletries (toothpaste and brush, cotton buds, sewing kit, shampoo, shower gel, body cream etc), shower, bath, toilet and, for those of you who are vainglorious, a massive mirror.
Back into the room and into the wardrobe you'll find the most delightful dressing gowns, which swallow you up into a ball of comfort, and slippers, which make your feet feel very special indeed; something which is very welcome if you have been trekking around the mountains. Don't even think about stealing these items (as if you would) or, for that matter, anything that might take your fancy in the room. Upon check out, a member of staff will be sent to check you haven't nabbed anything; if anything is missing, even if you haven't taken it, they'll try to charge you for it. Even when you put on your most innocent face you will be looked at as if you're the most terrible beast they've ever encountered; still, the staff are friendly people the rest of the time.
Breakfast is well stocked. Almost all breakfasts in Vietnamese hotels are described as American Buffet style, and this one is no exception. Based on what I have experienced, American Buffet Style means everything you could possibly want but lacking in quality. The eggs will be slightly undercooked; the bacon and sausages will be fatty; the cereal will be a brand of which you have never heard and will resemble cardboard; the fruit will be over or under ripe; the cheese will be plastic; and the pastries will be just pastry. Not to worry, there is always the coffee, which tastes superb.
As for the hotel's extra facilites otherwise known as the spa; unless you are the most wealthy person walking the earth, you probably won't want to consider a massage or stone therapy; take a look in the menu and gasp at the prices; I needn't say more. The pool, on the other hand, is free, and is welcome if you want to relax your aching muscles.
I don't think there is much more to say except to encourage you to go trekking in the mountains and to visit the minority villages; any trip to Sa Pa would be wasted otherwise.

  • Stayed July 2010, traveled as a couple
    • Value
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Helpful?
4 Thank Manchester_Matthew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 6, 2010

Really enjoyed our stay in Sapa! A definate must if you are visiting Vietnam - the Village Tribe people are fantastic! Thought this hotel was nice - Probably the best we saw in town and the location was amazing - would have been great views if it was not so foggy while we we there but we only staying for one night - wished we had stayed in Sapa longer! The only problem with the hotel was the hill leading up to it. Not great for elderly or not so able bodied people to climb after a day shopping or trekking. Staff were lovely and very helpful. Breakfast was very nice and hotel gardens were amazing! The only other problem was the pool..again - you had to climb another hill to reach the pool up a road and the pool was fairly uninspiring - looked like they were doing some renovations though (hopefully and new pool) but it was indoors and (heated??) Very peaceful though and would stay there again. Not sure we would catch the Victoria Train up there next time though - would definately recommend booking 1 cabin per 2 people as the cabins are fairly squishy.

  • Stayed August 2010, traveled with friends
    • Value
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Helpful?
1 Thank collecting-info
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Sapa Resort and Spa

Property: Victoria Sapa Resort and Spa
Address: Xuan Vien Street, Sapa 84, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Sapa
#3 Luxury Hotel in Sapa
#7 Spa Hotel in Sapa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 77
Official Description (provided by the hotel):
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. In December 2015 the Luxury Victoria Coach will be launched from Hanoi to Laocai with 6 trips/week. ... more   less 
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel

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