Victoria Sapa Hotel. This place does not deserve your high ratings. Every amenity at this hotel is below par for a 5 star resort and these prices. We found that the restaurant was kept at such a cold temperature that we were bundled up like skiers throughout our two meals there. The food was served hot, but became cold so quickly that it could not be enjoyed. This was very unfortunate especially considering the prices at this place are at least 10 times the local going rates. Similarly, upon checkout we were advised that the breakfast buffet which was to be included in the room rate was not included, and was an additional USD60.00 for the four of us. This was an absolute outrage as our reservation showed breakfast included, and we found the same quality breakfast at other local eateries for only a few dollars. We did spend some time at the spa, but this too was a complete letdown. The “heated” pool was kept at about 60F which is not what we considered to be heated. We watched as every guest who entered the pool area got only their toes wet before leaving. Also, one lady in our group partook of a manicure and pedicure. Her appointment was at 4:15pm and we started to get concerned around 6:30 when it was getting dark and she still had not returned. When she finally did show up, she advised that she had been subjected to the longest manicure and pedicure ever performed, that the manicurist did not seem to know what she was doing, and in the end was told that she would have to apply her own polish as the staff had not yet been trained on how to apply it. We did get a good laugh out of the whole visit, but after dropping close to $1000USD at this hotel it wasn’t heartfelt. The management was unapologetic and somewhat belligerent when we brought up these issues, although they did offer to take $6 off of the bill! We asked around town about this hotel and we were told by several locals that the management at the property was not good, and that “all the tourists complain about Victoria Sapa”. Obviously there is some problem that needs to be worked out there before you recommend this so highly. There are plenty of other nice hotels in the area with excellent food and amenities, some at 1/10th the price. We actually spent more at this hotel then all the rest of our accommodation in Vietnam combined. Total Disappointment.
- Official Description (provided by the hotel):
- Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. ... more less
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- Also Known As:
- Victoria Sapa Hotel Sapa
- Victoria Hotel Sapa
- Sapa Victoria Hotel