This hotel may be pricier than other options in Sapa but the location and quality is worth it in my opinion. We only stayed 1 night but the bed was comfortable, the rooms were spotless and a good size and varied with the view. Our view was over the township which may not be the premium view but i loved watching all the action going on below us. The breakfast was ample and the front office supervisor had the warmest and most welcoming smile. We travelled as a group of 10 and being that I am a travel agent i was 100% aware of the room types I had booked. I had an email dated a few days before our arrival once again confirming our room request but On arrival our required rooming was not available. This was slightly annoying but we got on with it and set about exploring this stunning destination. The resort has some renovations going on in the pool area which was undercover and looked lovely. I did not go in as I was unwell but accompanied my husband who wanted to use the gym equipment. This was quite minimal so if a mega gym is what you need on holiday then this place is not for you. The walk to and from the hotel and all around Sapa was more than enough workout for me. I would recommend this hotel and also the option to use the Victoria Express carriage in conjunction with this hotel for the return trip to Sapa. Given the reports of other train carriages for this journey it is worth the extra money for the cleanliness of the cabins and bathroom facilities. The train trip is noisy due to the tracks but the experience of the Victoria Express itself is lovely with the restaurant car, departure lounge in Hanoi (located across the road from the very busy station with air conditioning and free wifi) My only concern on the Victoria Express was the level of service if you were not Vietnamese or French. We were a group of 10 and in order to accommodate my group without having to share with strangers my husband and I paid the extra to have the deluxe 2 berth Cabin. This was lovely and had a little more room given there was no overhead bunk. Other than that I did not expect any extra special attention but we could not help but notice that any Westerners were treated very much as second class citizens. With the "complimentary" breakfast we were rationed to 1 cup of coffee and a croissant and despite asking several times and offering to pay and then pleading I could not get so much as a glass of water to take my medication. All the while 4 Vietnamese ladies had a full hot breakfast bottomless coffee and juices and the attention of the 2 staff. I overheard another western guest (not from my group) ask if they could look at and order from the same breakfast menu and they were told "This is not available for you"??? I have no doubt that these ladies would have paid for the privilege of the hearty breakfast but i think this should be offered to all guests travelling on the Victoria Carriages. The option to pre-order and pre-pay for a set menu for dinner on the return journey was something the staff made us all aware of and this option was taken up by 3 of our group however on arrival to the dining car they were told they could not sit at the only table set for 3 as this was not their table. They showed their receipt of their prepayment of dinner and were put at another table while the staff tried to find out what had gone wrong with their order. In the meantime a french family of 7 sat at the table set for 3 and got the set menu. While a meal was organised and wine offered as compensation it still did nothing to help with the feeling of not being worthy of good service if you did not fit a certain race. Overall the experience was one we all enjoyed and Sapa is well worth the visit whether you can afford to do the Victoria or not. It is truly a unique destination and one that will too soon become busier with more tourists once the highway from Hanoi is complete.
- Official Description (provided by the hotel):
- Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. ... more less
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- Also Known As:
- Victoria Sapa Hotel Sapa
- Victoria Hotel Sapa
- Sapa Victoria Hotel