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“Very good hotel in Sapa”

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Victoria Sapa Resort and Spa
Ranked #10 of 84 Hotels in Sapa
Reviewed January 1, 2014

We spent two nights in this nice hotel in Sapa. Rooms are not big but they are nice since they have been built in a traditional buidling. Breakfast is very good. The location is on top of the hill but it is easy to reach the city center.
Recommended!

  • Stayed: August 2013, traveled as a couple
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Thank pier l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded January 25, 2014

Dear pier l,

Thank you for choosing the Victoria Sapa Resort & Spa, and for your kind comment.
Our Victoria style is recognizable through the different hotels of our brand, and the Victoria Sapa has been designed to fusion the Alpine style and the local style, using stones and timber from Sapa.
We remain ready to welcome you back in our resort, for you to appreciate our newly prepared breakfast, and eventually a massage package after a long day exploring the area.
The Victoria Sapa Team wishes you a Happy New Year!

With best regards

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608 - 614 of 1,316 reviews

Reviewed December 30, 2013

You likely heard so much about this hotel that there is nothing I write that will be new. Here some highlights that may be of interest. The hotel work hard to give back to be community. We were there for Xmas. What I like is they invited a local school to perform. It is a way to give back to the local community. As usual service is exceptional. Only feedback I had on the gala dinner is it need a little more organized. Too little servers to the tables and too aggressive in putting tables in the dining hall. My table squeezed between 3 tables and there is no way to get out to get food without apologizing. That may be to give room for the local performance. Which by the way is very good. Also add description to the performance. Lots of performing art is more appreciated with some verbiage. Overall good experience on a festive season. The train is worth a mention. The service both the concierge and the training service is good. I need to special call out to the concierge that took care of us in Hanoi. He help us to find a right taxi searching close to 10 minutes so we will not be "robbed" (knowing the taxi situation in Vietnam). I truly appreciate the fine details. .

Room Tip: Go for rooms starting with 2XX. It faces the lake. Good views.
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  • Stayed: December 2013, traveled with family
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1  Thank TravellerExotica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded January 25, 2014

Dear TravellerExotica,

Thank you for choosing again the Victoria Sapa Resort & Spa for your vacations in Sapa!
It was a great pleasure to have the chance to host during the Christmas time, and we are more than happy if you appreciated your experience. Regarding the gala dinner for this occasion, I just want to mention that we got a more extended show that night, and the local artists did require us some extra space, we deeply hope it didn’t tarnish your experience.
Local children singing Christmas songs is becoming a tradition, as we have been supporting this project the last 3 years already.
Hoping to accommodate you again, all our Team wish you the best for the coming New Year,

Best regards

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Reviewed December 29, 2013 via mobile

This hotel is in a great location & the restaurant served lovely food. We organized a days trekking with the hotel & it was well worth it as we got to walk through villages, forests & rice paddies. The locals do try & sell you goods most of the time & can be very persistent, but they are also very friendly which means even if you are not buying you can have a laugh with them. Our only issue with our room & the hotel was that it was very cold so we were often wearing our coats inside too, thank goodness for North Face!

  • Stayed: December 2013
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Thank Carlandbecau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded January 18, 2014

Dear Carlandbecau,

Thank you very much for sharing your experience with the online community.
Trekking in the mystical surroundings of Sapa is probably the most unique memory available for our guests, and we are very glad to read your feedback. As this winter is surprisingly colder than the previous years, we keep heating and lighting our fireplaces for a most comfortable stay of our guests. We are as well drafting plans to improve this point in the future.
We hope to welcome you again in Sapa, and assist you in your further explorations of North Vietnam.

Best regards

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Reviewed December 28, 2013

We didn't know what to expect so were delighted that our travel agent had organised the first class carriage on the Victoria Train and first class accommodation as a package for us. What could have been a dreadful experience was made truly magical by the Victoria Model of service delivery. The trip was seamless, the staff very accommodating and friendly and we enjoyed our stay immensely.
It was the beginning of the cool season in Asia and the fires were burning in the foyer, lounge and dining room which was also a treat. All the hotel facilities are spacious and well appointed and the staff delightful. The hotel even has a good wine list which isn't common in Asia. We thoroughly enjoyed our stay.

Room Tip: I would think that all the rooms would be of high standard.
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  • Stayed: December 2013, traveled as a couple
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Thank Maggie255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded January 18, 2014

Dear Maggie255068,

Thank you very much for interest in our hotel and train.
We are delighted to read your experience at the Victoria Sapa Resort & Spa, and will transmit your word to our members of staff.
Our wine list is always evolving and elaborated with passion, and has just been renewed, for your information. For the one who is missing the taste of home, we recommend at the moment our special cheese fondue, and its associated bottle of Alsace, Gentil Hugel from the Hugel & Fils winery.
Our team stays promptly ready and available to welcome you again in the Tonkin Alps.

Warmest regards

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Reviewed December 28, 2013

We spent one of the best Christmas' in Sapa thanks to the "Victoria Sapa Resort and Spa". We really enjoyed our Christmas dinner. The whole program was well organized. The drinks and food were delicious. The decor in each bedroom is very authentic and unique. One of the things that impressed us the most was the fact that they have ethnic people working in the lobby. The whole staff is very professional and attentive, they always go the extra mile to help you out.
Our overall experience has been amazing. They have done a good job bringing the Sapa experience inside the resort.

  • Stayed: December 2013, traveled with family
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Thank hatwac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded January 18, 2014

Dear Carmen0011,

Thank you very much for your kind word and for sharing your experience with the TripAdvisor community.
We will transmit your comment to our Chef and his brigade, as well as our restaurant team.
Our Tay personnel have been working with us for around ten years by now, and still hand make their traditional scarves in our lobby, while our ethnic team still provides the most authentic products from the Hmong or Yao people, in our shop. Their smile and explanations on the meaning of embroidery and handicraft will answer the most of the curiosity about the local traditions.
We hope to have the chance to host you again in our property.

Best regards

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Reviewed December 20, 2013

We arrived at the hotel after the train ride from hell on the Fansipan Express. The staff kindly allowed us to check into both our rooms as soon as we arrived rather than having to wait until 2.00 pm. The rooms were clean and tidy and refreshed during the day. The staff were extremely helpful regarding directions etc. we had the best night sleep here and the breakfast is fantastic. We were able use the rooms until were caught the train back to Hanoi.
We caught the Victoria Express train back to Hanoi instead of the Fansipan Express. The train was excellent how we've there was a problem with one of the lower beds - it had obviously been bent and slops down considerably. Housekeeping was unsure how to resolve this situation and presented us with two packets of napkins to prop the bed up - not a satisfactory solution or what we expected. Given that there were a number of vacant cabins on the train the best solution would have been to offer my husband a bed in the other cabin. Unfortunately this option was never presented and he had an awful night's sleep and not much better than he experienced on the Fansipan Express. I did email the hotel with the cabin number but have yet to receive a response.

Room Tip: Most of the rooms seem to have a small balcony and then a view over the mountains. Probably one on t...
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  • Stayed: December 2013, traveled with family
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Thank Tina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded January 18, 2014

Dear Tina J,

Thank you very much for your interest in our hotel and train, we truly appreciate your comment.
After reading your email, we led an investigation and it appears that our personnel did not react as they have been trained for, and we failed to fit to your husband requirements. For your information, the problem has been fixed. Please accept our deepest apologizes, we would be more than happy to privilege you and your family during your next visit.
We look forward to accommodate you again when you will be back in the Tonkin Alps.

Best regards

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Reviewed December 19, 2013

We very much enjoyed the Victoria Hotel-- the location is great, the facilities and rooms excellent and the service very good. We had two lovely rooms overlooking the garden. They were comfortable and clean and very nicely appointed. The bath was large and the amenities very nice. We enjoyed the large lobby and had happy hour by the fireplace before a very good dinner in the restaurant. We also were able to easily schedule massages at the spa. The spa was wonderful -- what you would expect at a luxury hotel. We also sat outside the pool area at sunset and enjoyed the view. Unfortunately, we were not able to book the Victoria train, as it did not run on Saturday, our return. Please check my reviews of the trains - there are big differences. However, I understand that if you can use the Victoria's do!

Room Tip: We had rooms on the first floor facing the courtyard. They were very nice.
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  • Stayed: November 2013, traveled with family
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded January 18, 2014

Dear Karen H,

Thank you very much for your interest in our hotel, and for your supportive comment.
We currently offer even more specials at the Spa and restaurant at the moment with the festive season, and we as well got a snow drop that made this time very special.
Our Victoria Express Team remains promptly ready to welcome you during your next stay, and we even recommend you to pamper yourself with a dinner on board in Le Tonkin Restaurant.
We hope to have the chance to welcome you again in the Tonkin Alps.

Best regards

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Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Street, Sapa, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Sapa
#3 Romantic Hotel in Sapa
#8 Spa Hotel in Sapa
Price Range: $91 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 77
Official Description (provided by the hotel):
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. ... more   less 
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel

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