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“New but Inexpreriened and Unprefessional” 1 of 5 bubbles
Review of Sunny Mountain Hotel

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Sunny Mountain Hotel
Ranked #35 of 65 Hotels in Sapa
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“New but Inexpreriened and Unprefessional”
1 of 5 bubbles Reviewed December 30, 2012

We stay 1 night in a suite, we were sorely disappointed. We checked-in the hotel at 2pm and we're requested for late check-out, the room was available but need to pay $20.
The room is nice with a huge bed. The cups in the room were still wet, the room come with tea and coffee maker but no coffee, I rang to ask for coffee, but the staff said coffee not provided, so why their website advertised with tea and coffee???
We walk around to look for Gym and Swimming, the staff can't understand English at all. All the facilities still under constuction, the safety signboard only in Vietnamese.
After dinner we went to the restaurent to get some snacks, we ordered vegetable spring rolls, it rolled with coleslaw and mince meat "bad", the pancake took 30min to delivered, bad because we're the only table.
Next day 9am, Check-out time, If pay by visa card it need to charge 3% extra, so we paid cash. After they check the room they said a towel was dirty we have to pay for it, we said we'd stayed so many hotels around the world none of the hotel ask us pay for the dirty towel, that is hotel job to clean it not us, he said he ask his manager talk to us. "Oh! No!" The manager she were worse than the receptionist, after I said the towel is washable and we won't pay, she took me to the laundry area to clean it with cold water and washing power, after I'd washed it she said not the same, I told her I need hot water and I want to video tape how she bully the hotel guest. We went back to the hotel lobby and I washed it again with hot water, she still said not the same, I wash it again and again, my tour guide said to me it is clean and the hotel guest also said it clean enough, when I ask my son take out my camara doing the video recording, finally she said it clean. don't need to pay.
We'd such a bad experence with this unprofessional hotel, bad service, bad food, bad manager...

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank 388Tina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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396 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Nelson-Tasman Region, New Zealand
Level Contributor
419 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 353 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

Our family of four stayed in one huge room with two twin beds and a queen bed. The bathroom was as big as our previous accommodation alone. It was very nice with bath and great facilities. The restaurant is ideally situated on the top floor with great views of the mountains Im told, but it was misty while we were there. .The buffet breakfast was very good. Plenty of different types of food to cater for everyone. We did like the welcome friendly cinnamon tea.
We didnt use the swimming pool. The room quiet and beds comfortable, although quite firm.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank nzp0ppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 22, 2012

Just had a two night stay in the Sunny Mountain Hotel in Sapa. Newly opened it is quite fetching and ideally located in heart of town in Sapa. The view from your balcony is breath-taking and the room itself is large and more than accommodating. Breakfast is a buffet served in the rooftop restaurant which is again situated with brilliant mountain views all around you.

The staff were very eager and friendly to help or just chat away anytime.

Great price, great room and great service.

If I had to pick on anything, it would be the loose tiles in the elevator :P

Our stay was organised through the travel company Footprint located in Hanoi.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tristan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 12, 2012

Is a nice Hotel. Service poor due to one male staff that claim working for 7years there claim as manager tag a reception id funny ya? No manner while talking to a guest. Overall the Hotel is nice and near sapa market.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Michaelvvj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parma
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed December 12, 2012

Very nice hotel built on the top of a wonderful valley. From the last floor the sight is amazing when the sun is high.
We stayed in this hotel just 1 night (29 november). The room (deluxe) was very confortable and clean. Very fast Laundry service. Spa service and swimming pool are available. Breakfast was included and very rich.
i would come there again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pietro B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
49 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

This is my third trip to Sapa and my third different hotel; this clearly takes the cake. A lot of it has to do with it being the newest kid in the block. It is centrally located along the main street in Sapa. The family room was big and comfortable. The beds were firm as were the pillows. The wooden flooring was helpful as we were there during winter. The lighting had dimmers which was a good thing especially when you have a family. The room had a coffee maker which was a nice touch. Bathrobes and slippers were also provided. The toilet had both a standing shower and bathtub; it was good that there was a wooden platform in the shower which was useful for winter. It would have been good if they could have installed infrared warmers in the toilet. The hotel food was the typical international fare; the restaurant has a lovely view of the valley. The small indoor swimming pool at that time was still unheated which was unfortunate. The staff were not the most friendly or helpful; their command of English was poor. The biggest drawback was the construction work that was ongoing on the family suite floor; hammering and drilling during the day. Fortunately we were out most of the day.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank zuluwarriors1879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

We stayed 2 nights at Sunny Mountain and it was a pure luxury. We had been in Vietnam for almost a week, staying at a variety of accommodations in both HCMC, Hanoi and NW Vietnam towns and therefore had a good comparison base to rate this respite in the wilderness. We were on the road for the next month after Sapa and can still say that Sunny was one of the best anywhere.

We did not use any of the services other than the breakfasts, which we took outside on the veranda with a beautiful view of the valley and surrounding landscape of tiered rice fields. The breakfast was top notch and the service of hotel personnel, likewise.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seamag1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunny Mountain Hotel

Property: Sunny Mountain Hotel
Address: Muong Hoa Street 010, Sapa 0203, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 65 Hotels in Sapa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunny Mountain Hotel 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
You will really enjoy to stay with us in the best accommodation in sapa town with mountain overview to Sapa Valley and the mont Fansipan and enjoy our tours services packages ... more   less 
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