We stay 1 night in a suite, we were sorely disappointed. We checked-in the hotel at 2pm and we're requested for late check-out, the room was available but need to pay $20.
The room is nice with a huge bed. The cups in the room were still wet, the room come with tea and coffee maker but no coffee, I rang to ask for coffee, but the staff said coffee not provided, so why their website advertised with tea and coffee???
We walk around to look for Gym and Swimming, the staff can't understand English at all. All the facilities still under constuction, the safety signboard only in Vietnamese.
After dinner we went to the restaurent to get some snacks, we ordered vegetable spring rolls, it rolled with coleslaw and mince meat "bad", the pancake took 30min to delivered, bad because we're the only table.
Next day 9am, Check-out time, If pay by visa card it need to charge 3% extra, so we paid cash. After they check the room they said a towel was dirty we have to pay for it, we said we'd stayed so many hotels around the world none of the hotel ask us pay for the dirty towel, that is hotel job to clean it not us, he said he ask his manager talk to us. "Oh! No!" The manager she were worse than the receptionist, after I said the towel is washable and we won't pay, she took me to the laundry area to clean it with cold water and washing power, after I'd washed it she said not the same, I told her I need hot water and I want to video tape how she bully the hotel guest. We went back to the hotel lobby and I washed it again with hot water, she still said not the same, I wash it again and again, my tour guide said to me it is clean and the hotel guest also said it clean enough, when I ask my son take out my camara doing the video recording, finally she said it clean. don't need to pay.
We'd such a bad experence with this unprofessional hotel, bad service, bad food, bad manager...
- Official Description (provided by the hotel):
- You will really enjoy to stay with us in the best accommodation in sapa town with mountain overview to Sapa Valley and the mont Fansipan and enjoy our tours services packages ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda and Priceline so you can book your Sunny Mountain Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.