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“Excellent service”

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Sapa Elegance Hotel
Ranked #5 of 121 Sapa B&B and Inns
Certificate of Excellence
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service”
Reviewed November 2, 2013

The service the staff render is excellent. Good location with view of the town. Big and clean room with a fire place at the lobby and heater in the room. Delicious breakfast. We stayed for 2 nights. Mr Huong (owner) allowed us to shower upon our return from trekking, when we had checked out. In appreciation, we give him a small tip. He will always enquired how we are faring . He also helped us to communicate with the vietnamese driver (who do not speak English) from other tour company,when going to Lao Chai for our train journey back to Hanoi. Our stay at Elegance was memorial. We will recommend friends to this hotel and we will return again when in Sapa.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank STHO2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
    195
    126
    25
    12
    2
See reviews for
77
168
25
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
Da Nang, Vietnam
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 2, 2013

My husband and I came to Sapa for a belated honeymoon (we live in Viet Nam). The manager, Huong, and his staff at Sapa Elegance did everything to make us feel completely welcome and comfortable, as well as a little bit romantic :).

Our room was not quite ready when we arrived from Lao Cai at 9am on the first morning, but we were offered a shower and breakfast, and felt very welcomed. The room was spacious and very clean and comfortable. We only booked 1 night in advance as we weren't sure when we would trek etc, but the staff were very flexible and we had no trouble booking extra nights (we stayed 5 in total) - we didn't want to leave!

The hotel itself is simple but excellent value for money. The breakfasts were decent - choice of eggs or soup with fruit and bread plus tea or coffee - more than enough to get you going for the day.

We asked many questions about different activities to do in the area and were given helpful information but never felt pushed to buy tours or anything from the hotel (we ended up doing most of our things independently).

We climbed Fansipan in 1 day (we booked a guide independently - see our review on Trek Fansipan: Fansipan in a Day) and were pleasantly surprised when on the morning of the climb, at 5am, we were greeted with a picnic breakfast waiting for us at reception. It was little extras like these that made our stay at Sapa Elegance so pleasant and more than we had hoped for.

100% recommend this hotel and hope that one day we will be back again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
Reviewed October 29, 2013

Nice place, nice view, the service is better than many hotel I have tried in Sapa.
The room is big, clean. They have enough equipment, and the heater is very good, not like some other hotel.
The staff was very nice with a lot of useful information and map.
Just 2 minutes walking and you can see all the view and the town
The price is so good with promotion and pick up service.
I will introduce with my friends and bring my family come back here.

Room Tip: ask the other tourist
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathyDuong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mildura, Australia
2 reviews
Reviewed October 8, 2013

This has been our second stay at this hotel and both times have been a great experience.
It is good to see that even after 3 years between visits that the maintenance of the hotel is up to date and there seems to be attention to detail throughout the hotel. This quality is certainly lacking in most hotels visited in Vietnam.
The staff were really friendly and they were more than happy to help us. It was good to see that the owner (Mr. Houng) is still very enthuastic about keeping his guests happy and comfortable.
We booked two tours through the hotel and they were very well organized with a great guide and driver.
Breakfast was delicious. You have to try the chicken soup !
Rooms were very clean as was the hotel in general.
We think that the location of the hotel must be one the best in Sapa.
Can't wait to come back and stay again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neal g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
Reviewed October 5, 2013

We stayed for 2 nights at this hotel with our family of 2 adults and 2 children (aged 9 & 11) and had a great stay. The hotel is located in a great position on a hill overlooking the town only 2 minutes walk from the square. The room was fantastic; very spacious and clean. The breakfast was really nice. The hotel staff were very friendly and helpful. Can recommend this hotel for sure.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulW0911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandurah
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 21, 2013

Great location above Sapa overlooking the town.
Friendly staff who organised Ha, the best tour guide we had in Vietnam, (ask for her when arranging your trips)
Clean and quiet rooms.
Excellent service and nice breakfast.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi, Ha Noi, Vietnam
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 6, 2013

we have spent 2 nights at this hotel. we came early in the morning which is around 7:am. It was too early for the check-in time and our room was not available. But the Hotel Manager (Mr Huong) was very nice, he arrange a small room for us to keep our luggage, changing and took shower. Our room was large and mavelous view, balcony is wide (i think it is wide enough to open a coffee shop). smell in the room was so comfortable, room is clean and tidy. All staff are very nice. we would like to extend our stay hear but were unable to cancel our trip for next few days. If we come back to Sapa, we will stay at this hotel again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dao N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapa Elegance Hotel

Property: Sapa Elegance Hotel
Address: 03, Hoang Dieu Road, Sapa, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 121 B&Bs / Inns in Sapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sapa Elegance Hotel 3*
Number of rooms: 12
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