We arrived at Hmong Mountain retreat at 3pm to utter confusion. Although we had a confirmed booking, they did not seem to be expecting us and our room was not yet ready. Normally this would not have been too much of a problem but no one seemed to know what was going on, and no one showed us any kind of hospitality (coffee, tea etc) while we were waiting.
We were finally shown to our room, and upon discovering our heater was broken, were treated with utter indifference as we tried 3 replacement heaters to eventually find one that worked.
We both woke up feeling quite ill the next morning due to suspected food poisoning. Despite vomiting and looking generally unwell, we were again treated with indifference as we were told to leave our room and wait an hour for the shuttle bus in the cold reception area. The staff did not even have the courtesy to drive carefully to ease our sickness (another hotel in Sapa arranged our transfers to Lao Cai and they drove extremely carefully for a full hour so as to not make us any sicker, these guys couldn't do it for 20 minutes!)
We understand the owner markets this accomodation as employing local disadvantaged people, however, in our opinion, this isn't enough. Quality training is what really makes the difference.
The view is amazing, the accomodation basic (but that is to be expected) however overall we were disappointed that a business that seemed to have so much potential was executed so poorly.
- Official Description (provided by the hotel):
- The ultimate mountain hideaway overlooking the breathtaking terraced rice fields of Sapa.The H'mong Mountain Retreat is made up of a number of buildings: the large 85 year old stilt house, five rammed earth bungalows and one 70 year old H’mong House.Indulge in rare quality time with your loved ones in this natural setting; it’s as close to nature as you can possible imagine...Retreat to the serenity of your hill top bungalow and experience Sapa in its true beauty.Made entirely of sustainable products from the land; a mixture of clay walls, palm leaf thatching and palm tree wood flooring gives a true sense of being wrapped in nature, while the hand woven cotton bedding made by the indigenous tribes of northern Vietnam and Laos ensure comfort and warmth. Slip into a deep slumber.Choose either a Hill Top Bungalow for two people or a two bedroom H’mong House sleeping up to four. Breakfast is included each day...Throughout our properties we encourage our guests to make conscious decisions, which impact their holiday destination in a positive spirit.We believe our organisation has a responsibility to give back to the local community. By staying, dining or trekking, we show you how easy it is to travel with generosity and to give back...Don't forget to visit our other properties! ... more less
- Also Known As:
- Hmong Mountain Retreat Hotel Sapa