Stayed 3 nights at this hotel & was somewhat disappointed overall.......
Early check in on arrival but considering that most tourists arrive on the overnight train from Hanoi you would think that should be the norm rather than exception ?
Stayed in standard room which was large in size but insufficient lighting made it rather dark.
Safety deposit box was ancient & key operated. Room keys (safe incl) were supposed to be handed into reception on leaving the hotel? So whoever had access to the safe??????
Kettle was supplied & also only 2 teabags - no milk/creamer & NO coffee!!!!
TV reception for English/European channels was appalling given there's little to do once it gets dark in SAPA . Shame we couldn't understand Vietnamese as some of those channels had excellent reception.
Power board for supply electricity to fridge/ TV/ PC was DANGEROUS!!!!! I saw blue sparks fly whenever we tried to connect the kettle (bought our own coffee from local supermarket) !!!!
Breakfast was VERY limited & basic indeed- consists of juice, tea/coffee , small selection of 2 fruits & only ONE CHOICE of pho OR pancakes OR egg & ham on some baguette.
Final night in Sapa we asked for late checkout the following day given that the return train to Hanoi was around 8pm. Informed of extra charges if we were to have this.......
Final morning in SAPA.....Maintenance work was carried out to some of the rooms with a jackhammer at 8 o'clock IN THE MORNING!!!! Really???? My husband then caught one workman looking through our window from the corridor outside. Last straw I think & after a few words were uttered which was accidentally seen by management, the noise did subside somewhat......To compensate for the noise & incident, we were later offered late check out at no extra cost.....ummmm
I expected more given the previous reviews,,,,,,,
- Official Description (provided by the hotel):
- Familial hotel with luxury rooms and friendly staff in the magic atmosphere of Sapa. We will try the best to make you sactifaction ... more less
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