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“What an amazing gem ..... one night was not enough!!!!”

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Victoria Chau Doc Hotel
Ranked #1 of 17 Hotels in Chau Doc
Certificate of Excellence
Sydney, Australia
Level Contributor
194 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“What an amazing gem ..... one night was not enough!!!!”
5 of 5 bubbles Reviewed December 22, 2013

We stopped in this hotel for the night before hoping on a speed boat for the trip into Cambodia and what a gem of a surprise, totally unexpected but totally amazing!!!!

We were not really expecting a great hotel for one night in this location but were taken aback from the first site of the facility. Very French in its appearance and direction and would not be out of place competing against the big hotels in any city .... that's my view anyway!!!!

The first impression from walking into the lobby is luxury and this does not stop. The rooms we had were very well appointed, large, well maintained and clean. The hotel faces the river and our rooms looked in that direction, fabulous location is all that could be said.

There is a very nice outdoor pool area, bar and lounge facilities and a lovely restaurant. We had both lunch and dinner in the restaurant and not just because there is not much else around. The food and service were great and we were very happy after both meals. Breakfast was also a pleasure being well stocked with variety and freshness, far better than most hotels experienced during our current trip.

If you are stopping in Chau Doc THIS is the only place to stay!!!!

Room Tip: Rooms facing the river would be the best I would suggest.
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 23PeterJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaChauDocTeam, Manager at Victoria Chau Doc Hotel, responded to this review, December 30, 2013
Dear Peter,

IT IS A Great Happiness for us to welcome You at our Property

On behalf of the Management, we wish to take this great opportunity to express our warmest thanks for your stay and good comments regarding meals, rooms, view, location...These comments will definitely encourage us to strive improvement of travellers' stay, go that extra mile to deliver the most exceptional customers services and maintain its standard as one of the best hotels.

We look forward to welcoming You back at an earliest occasion, Mister Peter, we remain at your disposition.

Happy New Year !

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
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English first
Southend-on-Sea, United Kingdom
Level Contributor
149 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

We stayed at this hotel en route to Cambodia, by boat, from the hotel's pontoon. We played table tennis and snooker (equipment provided), used the gym (one running machine and a few fixed weights), swam in the pool overlooking the river (about 15m long so good enough for laps although very shallow at one end) and ate dinner here (separate review). Everything was very good. The staff were friendly and pleased to be of assistance. For example, when I asked if I could eat a banana from the fruit bowl they said it was not ripe enough and went to get me another. We left the next morning at 7pm after an early breakfast to go to Cambodia by speed boat. A guide from the hotel took our passports and sorted all formalities at both the Vietnamese and Cambodian borders. A bag containing sandwiches, fruit and pastries was supplied by the hotel - it really was easy! We arrived in Phnom Penh just before midday.

Room Tip: Overlooking the river is beautiful.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaChauDocTeam, Manager at Victoria Chau Doc Hotel, responded to this review, December 21, 2013
Dear Distinguished Guests,

Thank you for your good comments on TripAdvisor. We are happy with our attentive associates and Victoria Customers Service.

Pay attention to more details to improve our services will be committed. Looking forward to welcoming You all back with better services next time.

Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed December 18, 2013

The Victoria Hotel comes with a hefty price tag. (Book online, even if you just arrived; the wifi requires no password!) The price may be due in part to the lack of decent local competition, because the quality (good) does not really match the price (very expensive).
True, the Victoria Hotel breaths colonial luxury, if only because of its splendid setting overlooking the river and its exuberant breakfast selection. Some may even feel uncomfortable in such surroundings. The highly professional and helpful service staff will arrange anything you dream up, including your rentals of a bicycle (free!), motorbike or private car.
The (standard) rooms are indeed pretty standard, however (16m2 including bathroom, no balcony chairs or easy chair). Wifi service is free but a bit spotty, the pool is actually not that great for swimming and the dinner restaurant, like the hotel, does not really live up to its prices.
Most of the guests arrive late by boat and travel on early the next morning. Those who stay around to see Chau Doc and its surroundings will almost have the entire hotel to themselves.
If prices were more reasonable, the hotel would earn a better rating. Considering the price, however, the overall performance was disappointing.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joost-and-Claus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaChauDocTeam, Manager at Victoria Chau Doc Hotel, responded to this review, December 21, 2013
Dear Joost-and-Claus,

On behalf of The Management, we wish to extend our thanks to your stay at Victoria Chau Doc Hotel.

Your precious time in giving us the valuable comments on TripAdvisor regarding the Hotel quality, spotty Wifi, service, rates, ...is extremely appreciated. We are sorry to learn that our overall performance can not meet your expectations during your stay at our hotel. With such failures, we will pay attention with proper action.

Looking forward to welcoming You all back with better Victoria Customers Service.

Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
312 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed December 13, 2013

The Victoria was offered as an option for one of the nights on our 3-day Mekong Eyes tour from Phnom Penh to Saigon. It was a perfect interlude between the afternoon boat ride from Phnom Penh and the following morning's long (but fascinating) drive to Can Tho, where we embarked on a memorable overnight cruise to Cai Be aboard the Mekong Eyes. The Victoria is an older, well-maintained establishment situated on the riverbank just below the town's picturesque esplanade. Our third floor room was comfortable and a perfect place to view the bustling traffic on the Bassac River. The dining room and terrace overlooking the water were pleasant places for dinner and breakfast. The hotel's staff handled checkin/checkout and the transfers of our luggage seamlessly.

Room Tip: Request a room overlooking the river.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaChauDocTeam, Manager at Victoria Chau Doc Hotel, responded to this review, December 22, 2013
Dear Distinguished Guests,

On behalf of the Management, we wish to express our thanks to your stay and fine impressions on the Victoria Chau Doc Hotel.

We are pleased to share this heartening feedback with the whole team. It also serves as an impetus for us to faithfully continue our Customers Service and create a differentiated services to our dear Guests.

Looking forward to greeting You all again, please rest assured that You all always remain Victoria Chau Doc Hotel's most Distinguished Guests.

Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 10, 2013 via mobile

We enjoyed our stay here and the facilities were excellent. Great views and friendly helpful staff. The pool was lovely and the bar served an excellent cocktail selection.
We did have some mosquitos in our room, but not enough to bother.
I would definitely stay here again.

Stayed December 2013
Helpful?
Thank Karl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaChauDocTeam, Manager at Victoria Chau Doc Hotel, responded to this review, December 22, 2013
Dear Distinguished Guests,

IT IS with tremendous pleasure to receive You at our hotel.

On behalf of the Management, we wish to express our sincere thanks to your stay, gratification and great comments on TripAdvisor. Please rest assured that we shall keep up good work and improve the services regarding the mosquitoes in guests rooms to provide better and better Victoria Customer Services.

We look forward to welcoming You back at an earliest occasion. We remain at your service.

Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaffhausen, Switzerland
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

The hotel was lovely, elegant and an unique service. Our room had a balcony wit view to the Mekong Delta. We decided to have dinner at the hotel restaurant, the food was great. We couldnt enjoy the breakfast as we neeeded to leave quite early but the buffet looked pretty good.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BCG84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaChauDocTeam, Manager at Victoria Chau Doc Hotel, responded to this review, December 22, 2013
Dear Distinguished Guests,

On behalf of the Management, we highly appreciate you for sharing your positive comments on TripAdvisor.

We will share your good feedback with our associates and we will maintain our good services.

Look forward to welcoming You again soon.

Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 7, 2013

A large spacious room with balcony overlooking the Mekong was wonderful.
I only stayed here one night and had a very enjoyable stay. I had a nice refreshing swim in the pool, plenty of sunbeds to watch the boats on the river go by. The hotel restaurant was also very good, food tasty. (I also recommend Bay Bong a local restaurant which is superb)Excellent service and friendly staff - nice "extra touches" ie mosquito repellant candles by each table and staff handed out spray for you to apply; also a small packet of washing detergent in the room

Room Tip: room 321 was lovely - great views
See more room tips
  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaChauDocTeam, Manager at Victoria Chau Doc Hotel, responded to this review, December 22, 2013
Dear Distinguished Guests,

On behalf of The Management, thank you for your good comments on TripAdvisor.

We are delighted that you enjoyed your stay with our services. We hope to welcome You again at Victoria Chau Doc Hotel with better services next time.

Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria Chau Doc Hotel

Property: Victoria Chau Doc Hotel
Address: 1 Le Loi street, Chau Doc, Vietnam
Location: Vietnam > An Giang Province > Chau Doc
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Chau Doc
Price Range (Based on Average Rates): $
Hotel Class:4 star — Victoria Chau Doc Hotel 4*
Number of rooms: 92
Official Description (provided by the hotel):
On board the Victoria boats, cruise the mystical Mekong River from Vietnam to Cambodia. Located deep into the Mekong Delta, close to the Cambodia border, Chau Doc is a fascinating riverside small town with a mixture of Cham and Khmer cultures. Built in a colonial style on the banks of the Bassac River, at the Three River Crossing, Victoria Chau Doc Hotel offers a breathtaking view of bustling river life. ... more   less 
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Also Known As:
Victoria Hotel Chau Doc
Victoria Chau Doc

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