If you read the review of John A, you know what you might expect at the reception of this hotel. The staff may take advantage of you if you booked the three days Mekong Tour with exit option to Phnom Penh. We are the German couple John is refering to and we would like to emphasise his point. Don`t take for granted what you have been told by the hotel staff. We called up our tour agency in Saigon and they managed alright for us to get us back on track. I recommend not to hesitate calling up any number given on your receipt or, if matters are worse, to call up the tourist police.