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“The Best Villa Ever!”
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Very good
14 reviews
Living Room
Bathroom
Bathroom
Bath Tub
Bedroom
Bedroom
Bedroom
Bathroom
Upstairs Living Room
Upstairs Living Room
Upstairs Living Room
Dining Table
Living Room
Small Swimming Pool
Bedroom
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Swimming Pool
Swimming Pool
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Overview
Villa -
6 Bedrooms, 6 Bathrooms, Sleeps 14
Canggu, North Kuta, Bali

Reviews from our community

Very good - based on 14 reviews
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Reviews from our community

Date | Rating
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LydiaLimL...
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“This villa destroyed our Bali experience”
Reviewed December 14, 2014 for a stay in December 2014
1
person found this review helpful

I have never written a review on tripadvisor however, my recent stay at Echo Beach Duo Bali made me write my first. I am writing this review based on the 6 days we've stayed at the villa. My group of friends and I travel to Bali yearly (for 5 years now) for our year end holiday with our kids. This is by far the worst villa we've stayed in and it totally destroyed our Bali experience.

We are a group of 4 families with young children. We booked this villa few months ahead of our holiday and we had confirmed all arrangements including airport pick-up etc. As we were on separate flights, the first group of our friends arrived at 9.30am. No one from the villa picked them up as agreed. My friend had to make several phone calls to reach someone and they had to last-minute arrange for a car to pick them to the villa. The wait at the airport was 2 hours.

When the rest of the groups reached the villa at about 2pm, we were all hungry and had expected the chef to whip up our lunch but no, it didn't happen as chef didn't know what to cook. Maybe we were pampered by ALL the other villas that we had stayed in; that chef will take the initiative to cook something. So apparently not and we had to order take-out. That's fine.

As we were settling in the room, I realized that I brought the wrong international adaptor so I asked one of the service staff if they have an international adaptor that I could borrow. The answer was a straight "NO". Well, thanks - at least you could have offered me a suggestion on where to buy or get it. Thankfully one of the butlers Dewa stepped in and managed to find me three adaptors! He's a gem!

Shortly after, I also asked for extra pool towels and the answer again was a "NO, we don't have. Towels washing..." I mean seriously?! I looked at her and said "No towels in the whole villa??" And her answer was again a "NO". Wow.

My friend was trying to turn on the TV in his room and he wasn't able to get it switched on. Was trying to figure it out and realised the remote control had no batteries! Really?? It is supposed to be a functional villa where it should be guest-ready?! No??

Next - ALL the in-room safes in the rooms weren't working?! It was indeed very frustrating. Maybe they expect us to keep our valuables under the pillow.

The in-house chef was indeed disappointing. He was a poor cook and he was unable to even whip up a decent meal. All the meat we had bought he had overcooked them. Eventually we had to survive on take-outs and BBQ, which was also overcooked. I questioned further only to find out that he was a temp chef hired at the last minute.

The fridge in the villa was not cold hence a lot of the food we bought were not properly stored.


The pool pump broke down on the 3rd day of our stay. We had to avoid the pool as water was not circulated. It was only repaired the following day in the PM.

There were 3 black-outs in the main villa during our 6-day stay with no electricity and water. The major one was at 11pm at night when the power and water was abruptly cut off and my friend was in the shower dripping with soap along with a crying toddler in the bedroom who was frightened by the black-out. When we called for the security guard, no one had any idea how to turn on the power. We waited for half an hour for the rectification. In the end, Dewa the awesome butler had to ride from home to the villa just to turn on the power. Seriously, couldn't the management have anticipated something like that and have a solution on stand-by??

I think the most classic 'event' we had at the villa was that the towels that were thrown on the floor for wash were REUSED! I saw one of the staff recycling the towels from the floor and asked her why didn't she put it in the wash?! She starred at me blankly. I further quizzed her and asked if the towels were those from the room bathroom floor that she picked up and folded back onto the pool deck chairs and she said YES! I again asked her if she had been doing it for days and she stared at me blankly again. Double Wow. I went to my room and check the bath towels - indeed they are recycled ones and never washed even though we had indicated our intention by leaving it on the floor. And they never clean the bathroom. The toilet bowl was dirty and remained dirty after their 'cleaning'.

The WIFI in the villa was bad. Some of us had to subscribe to 3G with our local telcom.

Lastly, we strongly believe that the management and the villa manager is to be responsible for all these hiccups. Throughout our entire stay, the villa manager only showed up twice - once is to deliver a champagne from the owner as a form of apologies for the no-show pick-up at the airport and the second time was when I asked to speak to him on the 2nd day of our stay expressing our disappointment in the service standards. Echo Beach Duo Villa staff are not trained at all. Not in service and not in any form. The best we can get out of the villa is probably the butler Dewa who has tried his best to undo what the villa had done to our holiday. He is really a great staff for keeps.

I don't believe we have extremely high expectations - perhaps the previous villas we've stayed in had set such high standards that Echo Beach Duo Villa becomes incomparable. Echo Beach Duo Villa had undoubtedly destroyed our Bali experience.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The butler Dewa
Liked least: Everything else
Traveling group: Friends
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 26, 2014
Thank you very much for your valuable comments. We appreciate that you took the time to give your feedback and we have taken them into account:

All safe boxes have been checked and seem to be working normally. We have now also changed and hired a new management company with a great track record in Bali.

We are sorry that your experience with us was not up to standard. Should you wish to provide your contact details, we would be delighted to communicate with you in more details on the subject and see how we could try to regain your confidence with us.

With Best Regards,
Echo Beach DUO Villa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rie44kl
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The Best Villa Ever!”
Reviewed August 6, 2014 for a stay in August 2014
1
person found this review helpful

This is one of the best villa ever, we had so much fun. Loving the view of the villa, it's so beautiful. It is so convenient as well as it's nearby the Echo beach. The manager is so friendly as well as the staff. Will definitely stay here again for our next visit. Totally recommended! 5 Star!!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Friends
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 28, 2014
Thank you very much and we hope to see you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winnie_16...
Hong Kong, China
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Definitely Coming Back!”
Reviewed August 4, 2014 for a stay in April 2014
1
person found this review helpful

Enjoyed our time here at the villa with my family and friends! We stayed for a week and absolutely fell in love with the villa. Loved the pool, the food, friendly staff, spacious, clean, and only 5 minutes walk away from the beach! Definitely coming back!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Extended Family
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christoph...
Hong Kong, China
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Spacious and kids friendly villa”
Reviewed July 16, 2014 for a stay in July 2014
2
people found this review helpful

What a great time we had!!! The villa design is amazing, quality, space, light. We were quite lucky, as the villa is just brand new and we did not know it when we booked.
Our kids were safe thanks to the pool fence, what a peace of mindl!!! and they had plenty of garden space for running and playing around.
The cook was great, and when we wanted to go dining or drinking outside, there is plenty of choices!
The beach is just at the end of the little path, we walked there bare foot, enjoy the sunset and watch surfers.
Thank you for having free bicycles available at the villas (for kids too!), it is really cool to cycle in the nearby villages and rice fields.

And thank you Dewa our villa manager, for your kindness during our stay!

See you again as soon as possible!
Cathy

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa Y
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Had an amazing time - beautiful secluded villa with a beautiful pool (2 pools)!”
Reviewed July 1, 2014 for a stay in May 2014
2
people found this review helpful

Had a really good time at Echo Beach Duo. It was a beautiful and modern villa situated in an tranquil area close to the beach. We had a large group, so the 6 rooms (2 villas combined) was just perfect for the 10 of us. I would definitely go back even if I don’t have such a large group as the compound could be easily divided into 2 individual villas as well. The bigger pool was big enough to have a proper swim, but with varying depths, so it was easy for young kids to play in. The owner put in a security fence around both pools that prevented the kids from jumping in while we were not looking. The living room has a perfect couch and huge dining table. We felt that we didn’t need to leave the villa at all as they had the most amazing Balinese chef prepping a variety of dishes with the freshest ingredients. We were so lucky to have found this place and it was all for amazing value. If we were at Semiyak or other hot spots in Bali, we won’t be able to find such as a beautiful secluded villa that is still within reach to great cafes, restaurants and the beach. Want to go back already!

Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay L
Taipei, Taiwan
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Everything a vacation in Bali should be like.”
Reviewed June 21, 2014 for a stay in June 2014
2
people found this review helpful

Friendly staff, excellent cook and great pool. Can spend the whole day chilling by the pool. Extremely relaxing, I managed to finish an entire book in a day!

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SERFATY H
Paris, France
Level 1 Contributor
3 reviews
Reviewed February 22, 2015 for a stay in February 2015
Google Translation

Traveling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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