First of all we deeply apologize for your inconvenience stay at Askara Villa. Regarding staffing most of our butters are on stand by and take orders until 4PM, after that we have security or one housekeeping on standby. Correct me if I am wrong, as far as i tried to communicate with the staffs they did not receive any order for sandwiches, Orange Juice is actually complimentary welcome drinks for our villa guests.
Regarding the wall plug, we really apologize regarding this matter, will closely consider this detail matter for not reoccurring.
Regarding Crabs at the pool, again we do apologize what happened at the pool that time. The Villas are actually located in an outside nature close to rice fields, rivers and mostly open spaces, where somehow reptiles, rats or insects are something out of our control especially in Indonesia. We do perform pest controls regularly and of course housekeeping cleans up before guests checking in.
We deeply apologize if our pictures does not meet your expectation. for pictures, for sure we use photography service for our default villa pictures and of course pictures are edited but in some extent only to make it look more natural (lighting setups). But as a budget luxury villas we strive to give our guests the best service as we can.
Overall we are very sorry if your expectation did meet the reality. We are also trying to improve quality of stays for our guests as affordable luxury villas . We do hope that we could welcoming you back here again anytime.
-Askara Villa Management-