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“Bad Service and we had our money stolen from our room.”

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The Adnyana Villas & Spa
Ranked #205 of 277 Specialty Lodging in Canggu
Stockholm, Sweden
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Bad Service and we had our money stolen from our room.”
Reviewed October 4, 2011

We Went to Bali to celebrate our honeymoon, We booked The Adnyana Villas from home so we had a villa when we arrived. We lived there for 5 nights !!

The service was not SO GOOD. they came whith the breakfist in the morning around the time we had ordered it, but EVERY singel day they leave the breakfist at our room until later, so WE had to CALL them to come pic up the garbage at our room, same every day and not changing.

The hotel is far from civilisation, and you are hooked up to the hotelstuff to drive you wherever you need to go...And you have to make that clear long time before you will go, becaus the stuff needs to know they said. Also there is only 2 villa complex at this hotel whish is fine because you are absolutely lonely, almoust no stuff eather caus they are not there when you need them. so you have to call every time and wait....

The 3rd day we vent to change some money, and the stuff drived us to a money exchanger, he was whith us the hole time. When we got back to the villa we looked the money in our safety box in villa room and we went to the beach... In the afternoon we planning to go out for dinner caus my wife had her birhtday that day, when i looked in the safety box we missing 2.000.000:- rupia from our 9.000.000 from the beginning, and i was really mad ! So we contakt the turist police in kuta the next day and they told us that they will look at it and evestigate it. but nothing happend, but the stuff from the hotel was whith us at the police station, and that i think is wery speciall ??? i mean do they have the suspect in the same room as us , i coudnt get it ? But the money was gone, and i know we would not see them again.... I Just knew it !!!!!

So after that day we checked out, we were to scared to sleep there and did not trust the stuff and people that lived there... so we booked a new hotel, much better !!

I just want people to know this so they are careful when visit The Adnyana Villas...

I never go back... For SURE !!!

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank martin e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theadnyana, Owner at The Adnyana Villas & Spa, responded to this review, January 4, 2012
Dear Guest,

Warm greetings from THE ADNYANA VILLAS & SPA BALI,
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Considering that our villas is a private villa that we cannot enter the villas when its locked and we need to confirm with our guest before we are cleaning the villas. Our staff are always keep their attitude and polite with all guest. Every guest that stayed at The Adnyana Villas will recommend to change passcode of safety deposit box into their code to keep them luggage safe, and the master key are keep by villas owner and will be used if the guest are not changing to "standard passcode". it cannot be happen if our staff stole your money on your safety deposit box, because we will never know the guest passcode. You need to carefully to change your money at the money changer, and you should need to double check for your money before leave the money changer.

Thank you for your time to complete the review, hopefully we will see you again.

Sincerely Yours,

Wayan Susila Adnyana,
Managing Director of THE ADNYANA VILLAS & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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bali
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 14, 2010

We booked 2 nights here in June but stayed 3.Had we known what it would be like we would have stayed longer!The room was really nice.

Good location, quite and easy walking distance to beach and restaurant/cafe on the main street. Lovely pool.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wie-yoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theadnyana, Manager at The Adnyana Villas & Spa, responded to this review, January 9, 2015
Dear Guest,

Warmest greetings from THE ADNYANA VILLAS & SPA BALI.

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your stay to The Adnyana Villa and Spa and we would like to thank you for giving us the opportunity of being of service to you during your visit to Bali and look forward to the opportunity of welcoming you back to The Adnyana Villa and Spa,Canggu in the near future.

Regards,
Wayan Susila.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Adnyana Villas & Spa

Property: The Adnyana Villas & Spa
Address: Jl. Pantai Berawa Pura Batan Bingin no. 01, Canggu 80361, Indonesia
Location: Indonesia > Bali > Canggu
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #205 of 277 Specialty Lodging in Canggu
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Adnyana Villas & Spa 4.5*
Number of rooms: 4
Official Description (provided by the hotel):
Located between rice fields and Balinese temple present a peaceful and calm atmosphere, the sound of chirping birds come from a large banyan tree which is located right next to the villa made a highest of the tranquility. Landscape of Bali rice field and a strong tradition in the neighborhood there will always be beautiful to impress The Adnyana Villas & Spa The Adnyana villas only 10 minutes drive to Seminyak, where there are many international restaurants and boutique complete to shopping. 5 minutes drive into the Kerobokan area where a variety of unique furniture and 5 minutes drive to Berawa beach. Holiday at The Adnyana Villas & Spa is the an unforgettable experience, among Balinese people life, see and fell all around its make guest are not only just stayed even float in the rhythm of Balinese culture. ... more   less 
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Also Known As:
The Adnyana Villas & Spa Bali/Canggu

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