12 of us family members stayed at this resort from 26-28 Dec 2012.It was the worst kind of nightmare for us.Everything was bad from service , ambiance,hygiene levels,the staff behavior was at its worst.
1)my mom in law ordered tea at 7.15 27th morng and was told no room service can be done as buffet breakfast has started.on 28th morng she ordered tea at 6.30 am but was told the guy has not reached so no room service.The reception guy said it was not his problem.we had to reach reception in our night suits to order morning tea.After tempers went loud,tea finally arrived at 8 am.
2)the room werent cleaned properly.we went to the beach on 26th eveng so the bed had some beach sand .even after the room was cleaned the next day the bed was full of sand and just neatly covered with a blanket.
3)there were spiders in the bathroom.
4)the topping on the cake was when we were leaving because we complained of bad service and demanded to meet the GM,one of the staff tried to show us some MUSCLE POWER and pick a physical fight.On finally speakg to the GM (who was on leave that day) he said it was not his problem and offered us a discount.
MORAL OF THE STORY:ITS A SHABBY,FILTHY, SICK PLACE and please book another hotel if you have a choice.TRIPADVISOR:pls delist the hotel
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- Also Known As:
- Sagara Beach Hotel Kovalam
- Sagara Beach Resort Kovalam, Kerala