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“Very bad service..”

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Country Club Treasure Cove
Ranked #40 of 84 Kovalam B&B and Inns
Thane, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Very bad service..”
Reviewed February 6, 2012

We (me,my husband & child) spent 2 days stay in this hotel on 2nd Feb & 3rd Feb - 2012 , that was our trip end days & then on 4th-we backed to our city at thane ( Mumbai)
From the day one ---
1)No welcome drinks & no smile on receiptionist face which we got in before stayed hotels.
2)Very roud employees of this hotel. They do not care for their customers. Not even care for children.
Incident happened with us - I went to the hotel restaurant for to request them to just boil our rice-dal for my son who is 2 &half yrs old. We normally used to give home based food to him. In each hotel once in a day we requested the Chef to make khichadi & we carry our rice-dal with us everywere.I even added water in pot.In this hotel,the chef refused to take it & was saying that we do not allow this type of entertainment in our hotel. He was very roud to talk with me. Then I ask him to call your manger he said - our manager is not here he will come on tommorrow morning.That chef used word - 'ENTERTAINMRNT' for my child's food.I loss my temper but said nothing. No smile or no manners to talk with customer. No politeness...no care...
I came to room & was very nervous.My husband immediately call to service dpt of hotel & they said - we d0 not take outsider food to cook in our hotel & i.e. our policy.Then service person ask us to order khichadi in their restaurant & that was about 9 pm.That khichadi was very salty & we paid Rs.100/-for that salty unused khichadi. My child does not like that., we feed bananns to him that night. If that Chef would have talk politely & sorried about this policy, I would not take it seriously but he was terrible to talk & while talking raising his voice.
3) When we enter in the room - directions of furniture & rest things was not properly arranged.Likewise - AC fitted in different mode & air goes to somewere but not to bed direction.
4)Terrible door locks - when I entered to see bathroom, door handle was broken already & it came in my hand. Very dirty toilet - yellow spots everywere. They have even provided used small size soaps which was out of the cover.
5) In the room there was 9-10 light connection spots but only 5 was in working conditions - no bulb inside.
6)Half furnitue is still in process.
7) If you ask for room service they will not come to you & you have to call atleast 3 times.
8)First of all, they are not providing room service everyday. Its alternate day service as it mentioned in their chart kept in room table.If you ask them to clean they will charge you seperately.
9)Swimming pool closed by 6 pm.
10) While leaving no one will ask you about feedback about hotel.There is a touched screen in the receiption,you have to fill the 2-3 pages form by touching fingures.Who has time to fill it like this ???no porper arrangement >>>> specially very very bad bad ... experience for these 2 days ...
Next Travellers --- please keep your eyes open while selecting hotels in Kovalam.Especially keep you away from this hotel.

Room Tip: Next Travellers --- please keep your eyes open while selecting hotels in Kovalam.Especially keep you...
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  • Stayed February 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
10 Thank deepali_rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Ahmedabad, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2011

excellent nice room

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brijeshct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 8, 2011

A very secure little complex with well kept gardens and pool with good accommodation.

We had the buffet every night as the food was excellent .At an average of £3 a head each for as much as you can eat in a restaurant you cant go wrong.

The beach was a 5 minute walk from the resort.
The staff were friendly and helped us as much as they could.
Rooms were a little dated but we had aircon Sat TV fridge and microwave and bed linen was always clean.

Room Tip: Bungalows near reception are perfect.
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 50sandrelax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coimbatore, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2011

During the first weekend of October this year, we 5 friends visited Kovalam for a 3 day trip. During our holiday we stayed at Country Club Treasure Cove which is situated near Ashoka beach. This is an Ayurvedic Resort that offers very good therapies in very peaceful surroundings. We checked in on Friday afternoon and we had booked 2 rooms and both were designed alike. The rooms were kept clean, big enough for 2 people and gave scenic view of the greenery in the resort. They had also kept coffee makers, microwave and mini fridge in our rooms.

We enjoyed many Ayurvedic therapies which we underwent to relax. They had a yoga hall, an Ayurvedic menu for people who availed the therapies and the people who helped us with the therapies seemed to be well experienced. The equipments used for therapies looked new, kept clean and before beginning of the therapies, each one us was made to undergo pre-treatment check-ups to judge our therapy needs. Each of us had separate therapies and food according to our health needs. Also, we enjoyed the hydro floating spa which gave us really good relaxation. I recommend everyone who visits here to try the floating spa. The food was prepared according to the recommendation made by their Ayurvedic doctor and it was tasty. Most of the times, the service was quick but they can improve on this one to give good and quick services at all times.

We also enjoyed visiting many beaches, temples and other attractions. We really enjoyed shopping for Kerala spices, tea and coffee. The three days were spent relaxing in the resort, beach, shopping and visiting many tourist spots in Kovalam. Everyone must visit this lovely Kovalam city.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 20, 2011

I along with my wife stayed at Country club Treasure Cove for a day on 11th Sep, 2011. Without any doubt, I will say that this is one of the best Country clubs resorts in which I have stayed. The staff is friendly and well organized. The resort is well maintained with very good swimming pool and greenery. The best part is the Ayurvedic SPA which we unfortunately couldn't utilize due to short of time. The SPA timings are from 9 am - 5 pm. We really enjoyed our time in the room which was spacious with good lighting effect. Each room is also equipped with Microwave which is a very good utility to make your food hot or even prepare tea / coffee.
The day we checked in, we dropped our bags and immediately left for Poovar Island where we went for a boat ride. It was really adventuroes and great experience. We paid rs 2000 for couple boat for 2 hrs. We also got down at the Poovar beach to see the sunset where we also saw the "estuary" which is the meeting point of River Nayaar and Arabian sea. The sight was beautiful specially with the sunset effect. Perfect picture to capture. However, later I came to know that there is almost 50 % discount for country club members with Poovar backwater services which can be utilized if the resort booking is done through their travel desk.
In the morning we went for a morning walk @ Asoka beach which was just at the backyard of the resort. The pathway from the room to the beach is little rough and untidy.
The food at the restaurant was very good specially the dinner. They charged each person rs 275 /- for non-veg dinner buffet and if you are food enthusiast then you will really love it. Spcecially the Allooo dragon fries were mind blowing. Breakfast buffet was rs 135 /- per person and it was just sufficient enough to fill our stomach.
We checked out on 12th sep morning as we had to catch our return flight to Hyderabad from Trivanthupuram. It was a very good finish to our memorable Kerala trip.

Room Tip: Sea view room is the best option no doubt. We stayed in room number 610 and it was satisfactory.
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mirmujahed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 9, 2011

During my visit to Kovalam, Country Club Treasure Cove was my wellness partner for stay -a place strategically located in close proximity to three popular beaches –The Ashoka, the Hawah, and the Lighthouse. It's backyard opens directly to Ashoka beach. Others beaches are located at walkable distance from the resort. If one intends to visit other sight seeing places like Vizhinjham, Poovar island then you can book the cabs through the resort

The resort also offers options of indulging in to different activities within - Gym, Swimming Pool, indoor games, restaurants and most importantly Spa which offer traditional Kerala massage

Of all the country club locations I've visited so far I definitely rate this one higher compared to others. In addition to the ambience and surroundings, it offers good food and that too multi-cuisine. Rates for stay as well other activities are economical. Watch out for mosquitoes though the resort offers repellants on demand

Stayed September 2010, traveled as a couple
Helpful?
4 Thank Raveesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kolkata
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 3, 2011

It was a nice experience at the hotel.The rooms were nicely decorated. The swimming pool is the best part of this hotel. The sea facinbg rooms give a very nice view.The food at the restaurant is also very good.The service is a little delayed at times but OK.

  • Stayed November 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank abhishekbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Club Treasure Cove

Property: Country Club Treasure Cove
Address: Ashoka Beach, Kovalam 695527, India
Location: India > Kerala > Thiruvananthapuram District > Kovalam
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 84 B&Bs / Inns in Kovalam
Price Range (Based on Average Rates): $
Number of rooms: 48
Also Known As:
Country Club Treasure Cove Hotel Kovalam
Country Club Treasure Cove Kovalam, Kerala

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