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Reviewed November 16, 2012

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Cleartrip
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 12, 2012

on we 28th, 29th and 30th oct 2012 , i am with my family on a holiday trip to kovlam. regarding this hotel i can say this hotel has excellent rooms,nice swiming pool , ayurvedic facility is available. but room service and food quality is below standard. it is very close to the beach, just a 5 minute walking distance. you can find a very excellent view of sea and the beach at it's roof top resturant. but my advice to hotel management is you have to improve your food quality, you have to keep enough staffs for providing room service. otherwise every thing will go waste,otherwise atlast , no guest will satisfy with your hotel...

Room Tip: b2, b3, b4
  • Stayed: October 2012, traveled with family
    • Value
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1  Thank mkd1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

Since there was an offer in Crazeal, we did the booking for this resort for 2N/3D, super deluxe room with sea facing. We checked in this hotel n 30th Oct 2012, and got a room the wash room of which was very badly smelling. We called the front office from 04 times, none of them came or taken care. At last security person came and did room sprayed but the smell continued and we were not able to enter the wash room.

After calling for 05th time, the front desk operator telling they were very busy since there is a mass checking-in. We felt very bad for coming to this hotel. At last they changed our room to the next upper floor although this wash room also had smell but tolerable and this room was without balcony.

When the person (so called GM of the property) whom I have interacted confirms that, they are not interested for Crazeal to promote their property since their MD is spending lot of money in abroad hence they have maximum foreign guests. It was very dis-appointing.

The quality of room, wash room was not up to the single star itself but they are quoting it as 3 star. The complimentary breakfast provided by them was so bad, not even a cut fruits, no juice nor any local special items were served. There use to be only 02 items during breakfast and it was not at all satisfactory.

The travel desk was so bad, we enquired for local sight seeing, airport drop etc. but they never got back to us which forced us to hire an innova vehicle from outside.

The location of the hotel is not very good, interior from other side of the beach road, however beach was walkable distance but sea facing rooms are at about 1 kms away from sea.

We had good "Ayurvedic Massage" experience and the person incharge was quite good.

Not recommended for others and we will definitely not visit this place any more

Shiv

Room Tip: We dont recommend this hotel for any visitors
  • Stayed: October 2012, traveled with family
    • Value
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2  Thank Shivayovi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

We had booked 2 Nights in this hotel seeing the reviews on Trip advisor and hoping this would be a good hotel. Room above 5th floor have a beautiful view of the hill and sea, below that is not worth wasting your money.

This Hotel has very poor room service and they hardly have any staff to cater to the needs of tourists. I think they were operating the hotel only with 2 or 3 members handling reception, room service and restaurant. Swimming pool was very dirty and I understood from one of the boy (found after looking for 30-45 mins) that it was cleaned 15 days ago... We did not even go close to the pool again....

Food was very average and we did not like it.

Overall, we did not have good experience and will not recommend to anyone.

Room Tip: Rooms only above 5th Floor have a good hill and sea view, do not go for any other room below 5th Floor.
  • Stayed: October 2012, traveled with family
    • Value
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3  Thank Jitender R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

we stay here on 2nd oct 2012,i book it online through booking.com.it is situated at short distance from beach. many people prefer beach side hotel but i think its not good decision because if u stay very near from beach it is very difficult to tolerate the smell of fishes,& there is lot of humidity.so on these ground i prefer this hotel.
every thing is ok here except service.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ghoomakadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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