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“Very good, excellent service and amenities” 5 of 5 bubbles
Review of Somerset Olympic Tower Tianjin

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Somerset Olympic Tower Tianjin
Ranked #13 of 1,143 Hotels in Tianjin
Wrexham, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very good, excellent service and amenities”
5 of 5 bubbles Reviewed May 16, 2013

Good location. This hotel offers many amenities and within the building you can find various shops and restaurants. Very clean apartments and spacious with an excellent kitchen and service. English is widely spoken and the staff are more than willing to help you with any enquires you may have. I was traveling alone but I could see many families’ here and as a family man I would have no problem bringing my family here. I would highly recommend this hotel. I will certainly stay here on my next visit.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Les H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SomersetTJ, Manager at Somerset Olympic Tower Tianjin, responded to this review, June 8, 2013
Dear Les H, noted with appreciation your favorable review of our property. Like to thank you very much for such and will share this with our team members; whom I am sure will be equally pleased.
As and when you have plan travel back to Tianjin with your family, please feel free to call in with us again.
Much obliged,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
    34
    16
    4
    2
    1
See reviews for
17
4
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16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Beijing, China
1 review
5 of 5 bubbles Reviewed April 8, 2013

second time stay here, whole family loves it! hear that some of the room were refurnished, we stayed in one, clean and tidy. especially for family stay, my little son loves the kid's play room. very good location, close to most of the famous sight! people are nice and helpful!

Room Tip: some of the room were refurnished recently, ask before go.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LynnY582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SomersetTJ, Manager at Somerset Olympic Tower Tianjin, responded to this review, May 12, 2013
Dear Ms. Lynn, this is truly a great reward for us as a team to receive your comments and I’d like to thank you for providing this write-up here. Certainly look forward to have the opportunity to welcome you back to ‘home’ soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
1 review
5 of 5 bubbles Reviewed January 6, 2013

Good location. We had quite pleasant stay in this property; the room was spacious, my wife loves to cook in the room, we found certain items was missing in the kitchen, service response from housekeeping was efficient after we made a call, we had wonderful meal in the apartment with well-equipped kitchen. In fact, there are many good restaurants nearby; front desk was very helpful and share many valuable information with us.
Highly recommend swimming pool, even better than a 5 star hotel where I used to live.
The children playroom is little small, a 6 years old kid like my daughter hard to enjoy the space and environment.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SomersetTJ, Manager at Somerset Olympic Tower Tianjin, responded to this review, February 4, 2013
Thank you very much for outlining your impressions and assessment towards our property, in your review drafted, here.

It is good to note the overview and your positive feedback to our offerings and services. Meanwhile we look forward to welcome you back home in this New Year 2013 ahead, for which I like to wishes you all the best ahead.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed December 24, 2012

We used to live here eight years ago and were always happy with the hotel. So on this trip we didn't hesitate to come back.
What a mistake! Service has gone down the drain. Front desk couldn't tell us where to find a shopping centre, concierge told us to go hail our own cab, in december weather! Housekeeping gave us grief over an extra blanket which we only needed because the air conditioning was so loud it woke us up. They didn't clean the room properly, dishes and towels stayed dirty. Every time we tried to ask for anything (even directions) we got attitude. Like they were doing us some kind of favor letting us stay. The whole thing is a disaster. Not a single employee ever bothered to say hello, most seemed to be loitering rather than doing anything. On top of it all housekeeping argued with us when we asked that they come back later (it's was 8 am). Argued! It's unheard of in any international hotel chain. Tianjin is full of good hotels, now more than ever. Avoid this terrible disaster.

  • Stayed December 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Chentravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SomersetTJ, Manager at Somerset Olympic Tower Tianjin, responded to this review, January 3, 2013
Thank you for your comment towards your stay at our property. It is sadness to know that our service is far behind your expectations; allow me to express sincere apology for those where we fell short. Undeniable, all points you raised out are actually basic service requirement and have attracted serious attention from management; could we bother you to give us the room number during your stay period, so we can investigate the details and rectify service failure with concerned parties to avoid reoccurrence.

We would certainly have preferred to have the opportunity to address those matters stated here with you in person during your stay with us, for swiftly correction and rectification. At this stage, however: ‘turning back the wheels’ is beyond my ability.
Whilst I understand based on the above outline, it is unlikely that we will be able to welcome you back to our property; I do encourage you to contact me directly as and when your travel back to Tianjin. We will be most happy to assist you and/or invite you for a personal discussion on your observations posted here and/or any other arrangements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 bubbles Reviewed September 1, 2012

We had a horrible experience at this property. My family stayed in Tianjin for two months in the summer (2011) and it is difficult to find short term apartments. Rates for serviced apartments in Tianjin at the time were quite high due to lack of competition (compared to Beijing and Shanghai). I negotiated a reasonable (but still high for China) rate in advance at the Somerset. We discovered that there are two Somerset Olympics. At the lower rate, we were placed in one of the old dirty rooms with a cream carpet and white lacquer furniture that looked like it came off the Golden Girls set. In other words, not one of the newly renovated rooms. It was disgusting and dirty and our allergies were acting up. The room should have been condemned. Somerset would never allow guests to stay in a room of such low quality in their European hotels. After a lot of negotiating (and paying more) we moved to another Olympic property, but before out move we stayed in a renovated room at the Somerset for a few days first. Night and Day! We wanted to stay in the renovated room since the location was more convenient for us, but they wanted much more money. I even sent a letter to corporate headquarters and they wouldn't budge or apologize. I'm an old China hand so I expect the bait and switch in China, and I expect to fight and negotiate for things, but when I deal with a foreign company and when I am paying ex-pat prices, I expect honest service. I imagine at this point that the entire building has been renovated, but after this horrible, dishonest customer service experience, I will never stay at a Somerset property anywhere again.

  • Stayed October 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank raku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SomersetTJ, General Manager at Somerset Olympic Tower Tianjin, responded to this review, September 17, 2012
Dear Raku,

Appreciate your candid approach towards your stay at our property.

Regrettably, we have not been able to live-up to your expectations; it is appropriate for us to apologize for those areas where we fell short.

We have noted your comment to the aging product in apartment. We are actually working on a 3 years plan to have all units to be renovated by the beginning of year 2014. By the time of your stay, only half of the units were renovated. The newly renovated apartments are available at a slightly higher rate.

The Ascott Ltd is managing 3 properties in Tianjin. Somerset Olympic Tower, Somerset International Building and Somerset You Yi. All these properties have their own different style and design as they have been opened at different years.

For your next booking, please do feel free to contact me directly I will be glad to personally look after your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
3 of 5 bubbles Reviewed October 21, 2011

The review of the EnglishomaninAsia should have been a warning - a spacious apartment but sparse furnishings of 'ordinary' quality were not those of a 4+ star-rated hotel. Problems with checking in (couldn't match name to on-line booking), workman doing electrical work in our room when we checked in, advertised extras not included and no access to balcony (which was covered in dust) also left us disappointed.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GregR_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie B, General Manager at Somerset Olympic Tower Tianjin, responded to this review, November 17, 2011
Thanks! Thank you for taking the time to give us the prompt comment about your recent stay.
After careful review of your concerns, we offer you our deepest apologies for having failed to give you the service all our residents expect. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in these areas. Despite the booking was made under your wife’s name, we still need to be more flexible to locate the reservation upon check in. Of course, we have addressed the workman issue and cleanliness of baloney to concerned manager to avoid reoccurrence.
We look forward to welcoming you again at any one of our serviced residences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 bubbles Reviewed October 15, 2011

Ive stayed here with my wife and son a couple of times when we have been over in Tianjin. The apartments are spacious, with well appointed kitchens. The furnishings in the other rooms are a little sparse and not quite up to the usual Somerset/ Ascot quality. However, im not going to complain given the reasonable price charged. The location of the apartments is relatively central and next door to the "5 Streets" former foreign concession area. Taxis are easy to find and there is a small shopping mall next to the apartments which has a little bakery, coffee shop, Japanese supermarket (small and expensive) and some cheap restaurants. Most of the guests in the apartment appear to be Japanese who are posted to some of the Japanese owned factories on the edge of town. The breakfast served is ok (given the price) and has a Japanese twist given the majority of the guests hail from there. (I would advise getting to breakfast early, as the food tends to run a bit thin towards the end of the breakfast session). The complex has an indoor pool (being renovated currently) and spacious Gym, as well as Kids playroom, which is a little dilapidated. Overall, I would recommend Olympic Tower if you ever find yourself in Tianjin with a family. Compared to some of the local hotels (which has seen better times), I think its a good option.

Room Tip: Choose a room facing the inside, as the outwards facing rooms suffer from traffic noise
See more room tips
  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank AnEnglishmaninAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SYT-Ascott, 前厅部经理 at Somerset Olympic Tower Tianjin, responded to this review, August 5, 2015
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate that we can receive your feedback. We will do our best to offer the best service to each guest, and hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Olympic Tower Tianjin

Property: Somerset Olympic Tower Tianjin
Address: No.126 Chengdu Road, Heping District, Tianjin 300051, China
Phone Number:
Location: China > Tianjin Region > Tianjin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Tianjin
#14 Best Value Hotel in Tianjin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Olympic Tower Tianjin 4*
Number of rooms: 185
Official Description (provided by the hotel):
Somerset Olympic Tower is set in the heart of Tianjin’s prime residential district. Within close proximity are international institutions, the Central Business District along Nanjing & Jiefang Roads and the Tianjin Railway Station. The Tianjin International Airport is a mere 25-minute drive away. Nearby attractions include Ancient Culture Street, the Huangyaguan Great Wall, Haihe River, Twelve Island Water Park and Panshan Mountain. A perfect location for utives and their families, each of our homes is furnished in a warm, contemporary style and features a spacious living and dining area, a fully-equipped kitchen, a top-quality home entertainment system and high speed broadband access. Our 24-hour security system ensures a safe living environment. For a balanced and enriching lifestyle, Somerset Olympic Tower provides residents’ programmes, including social gatherings and sports activities. Stay healthy and relaxed with our gym, swimming pool, sauna and steam room. Experience our signature Heartware service, which is our commitment to tailor our residences to your individual needs. Somerset Olympic Tower provides simple, convenient solutions for all your business requirements. With high speed internet, an efficient Business Centre and secretarial services, you will have complete business connectivity from the comfort of your home. ... more   less 
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Also Known As:
Somerset Olympic Hotel

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