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“disappointed...” 3 of 5 stars
Review of The St Regis Tianjin Hotel

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The St Regis Tianjin Hotel
Ranked #21 of 1,114 Hotels in Tianjin
TJ
2 reviews
“disappointed...”
3 of 5 stars Reviewed August 4, 2013

It is a beautiful hotel in general. But stay experience is much more important than how the hotel building is.
About brk, "mess" is the most suitable words to describe it.No clean table, we need to stand next to the dirty table and wait for clean up. Rice was not well cooked enough. Ordering noodle need to wait like whole life. Tea cup with some stain from last guest who used it. All the staff so mess. So many attendants running around, but difficult to catch someone to order a cup of tea. It was as noisy as a zoo.
About GYM, it is more like the gym staff's home to chat with friends or watch TV. He is tall and looks strong. We were still walking in the corridor head to the gym, already heard loud chatting. We entered and without any greeting. A strong tall staff was chatting with a man so excited. We did expect a relax environment to refresh our body, but I even can not hear the sound from my earphone just because hotel staff is chatting with his guest/friend. That's not all. Later he watch the TV. The voice make u suspect is there any problem with his ear?? Nobody else was watching that TV. Only him....
we understand it is public area, we also understand Chinese's loud chatting way, but this is still unacceptable.
We stayed at many starwood hotels in China or out of China, never see hotel staff so enjoy his job......
About internet, slow...very slow.
Hope this can be passed to hotel general manager. hope St. Regis can be better than this.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen d, Executive Assistant Manager at The St Regis Tianjin Hotel, responded to this review, August 8, 2013
Dear Emily L,

Thank you very much for taking the time to share your comments regarding your recent experience in The St.Regis Tianjin.

We would like to offer our sincere apologies for the upleasant experience you had and your comments has passed on to our management team for improvement.

We are more then welcome to invite you back to see our true colour with bespoke experience of St.Regis.

If possible we would like to respond to you personally, could you please send us your contact details to katie.li@stregis.com.

Sincerely yours

Kelly Lee
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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231 reviews from our community

Traveler rating
    140
    56
    23
    9
    3
See reviews for
29
28
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103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
The Hague, The Netherlands
Level Contributor
197 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 stars Reviewed July 27, 2013

This hotel really exceeded my expectations. We arrived late at night and just managed to have dinner in the restaurant before it closed. The food was spread out over a large area, making it quite difficult to find what you were looking for, but reflects the huge choice of food that St.Regus provides its customers. There was a large choice of good, fresh, healthy food. The chef cooked in one corner of the restaurant and was taking bespoke orders from us.
The room was gigantic and well furnished though still spacious with plenty of room to walk around. It was supplied with all the accessories - they forgot nothing, with a hair comb and sewing kit in the bathroom drawer. The bathroom itself was also gigantic, with a choice of a bath or shower, lots of space to move around, and spotlessly clean. It was like something out of a high-end showroom, and I felt as though I was the first person to use it.
Breakfast the next morning was really good, again with a huge choice of cooked and uncooked food, all really fresh and healthy. We sat with a view to the river.
China has some of the most luxurious hotels in the world, and this is one of them, and at a reasonable price too. I could stay here for a week at my own expense just doing nothing, such was the pleasant environment here.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank levado656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen d, Online marketing Executive at The St Regis Tianjin Hotel, responded to this review, July 28, 2013
Dear Levado.,

Thanks for your kindly comments and feedbacks. We really appreciate you using Tripadvisor.com as your preferred social media channel to communicate with us. It is great to know that you had a pleasant experience in our hotel.

We would like to recommend you our signature The St. Regis Butler Service. Coffee and tea can indeed be served 24/7 as well as the complimentary pressing service of 2 garments. You could also try the packing and unpacking service or shoe shining service. All of that is offered with compliments of your Butler.

Thank you very much again for suggesting our hotel, we are looking forward to your next coming.

Best regards,.
The St. Regis Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
148 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed July 14, 2013

Expectations are very high when boking a St. Regis Hotel, right?
Location is very nice, espeacially when you get a room with riverview. The Hotel is new, so rooms are spacious and modern equipped but just not special at all - could be any other chain.
But two things were below standards: breakfast and staff's english capabilities.
The breakfast is just as any other decent 5*-hotel, if not not below, and it is difficult to make yourself understand when talking to staff. Checkin e.g. took longer than necessary because of that and it was impoosible to get a sunny-side-up-egg for breakfast, as the eggman did not understand.
but staff was throughout very polite and helpfull and the happy hour between 5:30 and 7 p.m. was even f.o.c., much to my surprise.

Room Tip: Of course riverview is much nicer than looking down to the street.
See more room tips
  • Stayed July 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Vielreisende R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen d, Online Executive at The St Regis Tianjin Hotel, responded to this review, July 17, 2013
Dear Vielreisende R,

Thank you very much for your comments and feedbacks. We really appreciate you using Tripadvisor.com as your preferred social media channel to communicate with us. We already shared the comment with our teams on the road to improvement.

On another hand we have also noted your comments on details that we may have missed during your stay. Please accept our apologies. The F&B team already got your feedback and they are working on the new breakfast menu now. Thanks for the comment. And we also notice your advice about our service and we are indeed working hard in polishing our service standards.

Our email is stregis.tianjin@stregis.com, please contact us and we’d like to know more details in order to improve our service.

Sincerely yours,

The St. Regis Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2013

Had a nightmarish stay here recently and would never consider doing so again. This was particularly frustrating in light of the cost and purported 5-star quality of the hotel. A few complaints:

1. On a 33 C day, the airconditioning didn't function properly. I was informed by the hotel that this was because my room was on the sunny side of the building. Great.

2. On a Sunday morning when hoping to get some sleep, I was woken up by the alarm clock which had been set (not by myself) for 6:15 am.

3. The hotel charges for wifi access by the minute.

4. After walking around town for the day and prior to the trip home, I asked if it would be possible to take a quick shower at the hotel's pool or gym. I was told that this would not be possible. Granted, I had already checked out but one would think that this was a request that the hotel should be able to accomodate.

In addition to these, which had a considerable impact on the quality of my stay, there were several other minor issues (noted by others as well) such as low water pressure, poor english, etc. that could be overlooked but one wouldn't expect from a five-star hotel.

In sum, staying here really put a damper on what otherwise would been an enjoyable weekend. One would expect exactly the opposite from such an expensive hotel. I would strongly recommend staying elsewhere to anyone heading to Tianjin.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank jbgillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen d, Online Marketing Executive at The St Regis Tianjin Hotel, responded to this review, July 3, 2013
Dear jbgillie,

Thank you very much for your comments and feedbacks. We really appreciate you using Tripadvisor.com as your preferred social media channel to communicate with us. We already shared the comment with our teams on the road to improvement.

Our Rooms Division Manger will contact you personally via your email soon and thanks again for your feedback.

Sincerely yours,

The St. Regis Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 stars Reviewed June 27, 2013

Stayed here as part of a 4 city, 3 night business trip. First stop was the St. Regis in Tianjin. I got in very late, around midnight after flying to Beijing and taking a car to the St. Regis.

1. There was no one at the reception when I arrived. There were no staff at the door either. Maybe midnight is too late, quite possibly I was the last guest checking in for the day, and I only stayed there for about 7 hrs before leaving.

2. The room did not have air conditioning already on. THe hotel knew I was arriving, yet the room was stale and unprepared.

3. The water pressure was extremely low. Despite turning the luxury brand faucet to full blast, the water came out very weak and additionally it took about 4 mins before the hot water came on.

4. Breakfast spread was mediocre. Oddly shaped dining area, bread and danish at the entrance while the seats are all largely in the main dining area. Not a big deal, but just being specific that the arrangement is a bit odd.

I stayed in 3 Starwood properties, and this was an ok property, I probably would not stay here again. The rate was not bad, but then again this is Tianjin.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank emandjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen d, Online Executive at The St Regis Tianjin Hotel, responded to this review, June 30, 2013
Dear emandjeff,

Thank you very much for the comment. We really appreciate you using Tripadvisor this social media to communicate with us. Indeed we have been focusing immensly on our service culture with dedicated training to all staff members and it is good to understand you have noticed that.

On another hand we have also noted your comments on details that we may have missed during your stay. This is definitely not the type of service we are normally proud to offer in Tianjin and we have right after your stay checked your room.

We have rolled out another detail supervision process to guarantee that no detail is overlooked. Our email is stregis.tianjin@stregis.com, please contact us and we’d like to know more details in order to improve our service.

Once again, thank you for your feedback

Sincerely yours,

The St. Regis Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dresden, Deutschland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 20, 2013

Very nice, good locadted hotel in Tianjin. Nearby several tourists attraction and shopping centers. Also the italian village just right there. Stuff büvery friendly and helpful. They le kids and were helping to amuse our 1,5 yo very good.
Room are spacious and clean.

Room Tip: River view
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank camieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen d, Online Executive at The St Regis Tianjin Hotel, responded to this review, June 27, 2013
Dear camieu,

Thanks so much for your kindly review and all the compliments.

Thank you very much for mentioning our beautiful sight spots around the hotel. We recommend you our signature The St. Regis Butler Service. Coffee and tea can indeed be served 24/7 as well as the complimentary pressing service of 2 garments. You could also try the packing and unpacking service or shoe shining service. All of that is offered with compliments of your Butler.

We are looking forward to your next coming.

Best regards,

The St. Regis Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 28, 2013

As we were looking for a hotel as good as it gets for a weekend stay, I rate our stay this in mind. As a whole, we were slightly dissappointed. one can discuss about the style of the interior in rooms and elsewhere, but there was simply too much plastic, glass, metal, all different shapes to my taste. More alarmingly, in soppusededly top-notch facility, there were too many 'out of order' signs to me met. All jacuzzis and 30% of showers were out, as an example. Shower area also smelled bad, no question of that.

On the bright(er) side, service was impeccable throughout the stay. View towards the river is really nice and location of the hotel is also good. Restaurants were ok, allthough, once again, the style of the "place to be in Tianjin" bar was way too contemporaty to us (choose Dublin Bar, instead..). Breakfast was ok, nice set-up and good and fast service. I have better cheese selection at home on weekdays, though. You do not need to be Sofitel with cheese stuff, but this was way below par among 5 star facilities. At this level one also finds ofter an espresso machine in the room. Not available here.

I would recommend, perhaps, the hotel for business purposes. We will certainly check something else next time, Astor, Indigo etc.

Room Tip: River view room is the one to go for
See more room tips
  • Stayed May 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DoubleX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen d, Online Executive at The St Regis Tianjin Hotel, responded to this review, June 5, 2013
Dear DoubleX,

Thank you very much for your comments and feedbacks. We really appreciate you using Tripadvisor.com as your preferred social media channel to communicate with us. We already shared the comment with our teams on the road to improvement.

On another hand we have also noted your comments on details that we may have missed during your stay. Please accept our apologies. The F&B team already got your feedback and they are working on a new menu now. Thanks for the comment.

Our email is stregis.tianjin@stregis.com, please contact us and we’d like to know more details in order to improve our service.

Sincerely yours,

The St. Regis Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St Regis Tianjin Hotel

Property: The St Regis Tianjin Hotel
Address: NO. 158 Zhangzizhong Road, Tianjin 300090, China
Location: China > Tianjin Region > Tianjin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 1,114 Hotels in Tianjin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The St Regis Tianjin Hotel 5*
Number of rooms: 274
Reservation Options:
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