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Sheraton Tianjin Binhai Hotel
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Reviews (160)
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All reviewsitalian restaurantbusiness hotelac heatingwestern stylebusiness tripchoose this hotelcomfortable stayclub lounge isenglish speaking staffhigh levelrooms are spaciouswalking distanceswimming poolbreakfast buffethotel is locatedbeneyue
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76 - 81 of 160 reviews
Reviewed June 2, 2013

Great facility, excellent lounge, and very hard working staff, but over the 2 days there my only comment to the GM and senior mgmt is 'get people some language training' so they can actually communicate with the guests who are not Chinese. As a busy Platinum guest expects to have a basic conversation with the staff in the Lounge upstairs, is it too much to ask that they actually understand words like 'eggs', 'juice', 'beer' and 'beer'?
On a bright side, housekeeping was great, the gym isn't bad, and the people super friendly, and a location perfect, right next to a golf course in the middle of town.

Stayed: June 2013, traveled on business
Thank misha r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, General Manager at Sheraton Tianjin Binhai Hotel, responded to this reviewResponded June 7, 2013

Thank you for your comments. I understand your difficulties with the level of English spoken by our associates; we do conduct English training and will continue to work on helping them improve their skills.

I will discuss the basic level of English in the Sheraton Club with the Managers, and have them conduct a more intensive training program. Eggs, juice, and beer should be easily understood; clearly we need to make more effort to improve.

Once again thank you for your comments.

Mark Francis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

Right from check in to check out ,entire experience was pleasant. Staff,Services,House keeping and food all carry stamp of Sheraton quality. Though room service was little slow as it took 45minutes to serve simple sandwich, it's taste and hotness made up for the delay. Rooms are spacious and so are the washrooms. Well spread breakfast with highly attentive service was very handy as I was in a rush for early morning flight. Keep it up

  • Stayed: May 2013, traveled on business
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Thank GUN9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie L, Public Relations Manager at Sheraton Tianjin Binhai Hotel, responded to this reviewResponded May 10, 2013

Welcome to stay at the Sheraton Tianjin Binhai. Thank you for staying with us and sharing your experience. We will continue to make you feel a home away home. We look forward to welcoming you back on your next stay with us.

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Reviewed April 13, 2013

This hotel is what you expect from a business hotel in China; clean, well equipped and with attractive rooms suited to the business traveller. I would especially point out the good food and service in the restaurants and bars as well as a reliable transport service. The room was very attractive but the internet a bit slow. Recommendable.

  • Stayed: April 2013, traveled on business
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Thank brutusOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie L, Marcom Department at Sheraton Tianjin Binhai Hotel, responded to this reviewResponded April 17, 2013

Thank you very much for your stay at our hotel and share your experience with us. we are so glad to see you enjoy each stay at Sheraton Tianjin Binhai. we will delivering the best service and destination experience to each valued guest. I hope we can welcome you back in the not long distance future.

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Reviewed March 16, 2013

I travel a lot around China and Asia. This is a good Sheraton hotel. It's not one of the best in terms of character but its comfortable. The lunch buffet is highly recommended. They have a fantastic spread which sometimes include curry, something very hard to find in Tianjin. If you work in TEDA. This is probably the best hotel around. The others will be Holiday Inn and other local hotels. So if your company budget allows for it, take this one.

Stayed: April 2012, traveled on business
3  Thank NasiKandarIpoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie L, Marcom at Sheraton Tianjin Binhai Hotel, responded to this reviewResponded March 19, 2013

Thank you for taking the time to write and comment, I am pleased to read your positive comments about the hotel, we look forward to your next visit.

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Reviewed February 28, 2013

Recently I had the opportunity at staying at Sheraton Tianjin. Overall had a pretty good experience, as per my expectations. The location was nice, with a nice, small shopping mall next door. The hotel was grand with a good lobby with courteous staff. The staff at the reception was very friendly and helpful and hardly took any time to check me in. The room was good too, with a nice large bed, and all basic amenities. The bathroom, neat and clean with all toiletries that one would would expect from the Sheraton brand. Bedroom slippers, an iron and an ironing board, wifi etc, all were available. Also the breakfast served in the restaurant was nice and grand. Overall had a very comfortable stay and would recommend this hotel in case you are visiting Tianjin.

  • Stayed: February 2013, traveled on business
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5  Thank sainbasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, General Manager at Sheraton Tianjin Binhai Hotel, responded to this reviewResponded March 3, 2013

Thank you, I really appreciated your down to earth review of the hotel and service you received.
We look forward to welcoming you back in the future.
Regards
Mark Francis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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