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“Best in TEDA” 4 of 5 bubbles
Review of Sheraton Tianjin Binhai Hotel

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Sheraton Tianjin Binhai Hotel
Ranked #19 of 1,316 Hotels in Tianjin
Certificate of Excellence
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Best in TEDA”
4 of 5 bubbles Reviewed March 16, 2013 via mobile

I travel a lot around China and Asia. This is a good Sheraton hotel. It's not one of the best in terms of character but its comfortable. The lunch buffet is highly recommended. They have a fantastic spread which sometimes include curry, something very hard to find in Tianjin. If you work in TEDA. This is probably the best hotel around. The others will be Holiday Inn and other local hotels. So if your company budget allows for it, take this one.

Stayed April 2012, traveled on business
Helpful?
3 Thank NasiKandarIpoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie L, Marcom at Sheraton Tianjin Binhai Hotel, responded to this review, March 19, 2013
Thank you for taking the time to write and comment, I am pleased to read your positive comments about the hotel, we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    40
    68
    11
    1
    3
See reviews for
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93
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
karachi
Level Contributor
288 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
4 of 5 bubbles Reviewed February 28, 2013

Recently I had the opportunity at staying at Sheraton Tianjin. Overall had a pretty good experience, as per my expectations. The location was nice, with a nice, small shopping mall next door. The hotel was grand with a good lobby with courteous staff. The staff at the reception was very friendly and helpful and hardly took any time to check me in. The room was good too, with a nice large bed, and all basic amenities. The bathroom, neat and clean with all toiletries that one would would expect from the Sheraton brand. Bedroom slippers, an iron and an ironing board, wifi etc, all were available. Also the breakfast served in the restaurant was nice and grand. Overall had a very comfortable stay and would recommend this hotel in case you are visiting Tianjin.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank sainbasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, General Manager at Sheraton Tianjin Binhai Hotel, responded to this review, March 3, 2013
Thank you, I really appreciated your down to earth review of the hotel and service you received.
We look forward to welcoming you back in the future.
Regards
Mark Francis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughborough, United Kingdom
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed January 18, 2013

I stayed here for 2 nights on a business trip. The hotel is generally high qaulity and the staff were friendly and helpful.

The rooms are very large and comfortable with a very good bathrom. There is a desk in the room but a shame that the WiFi is not free - only in the lobby/bar area is it free which was a bit of a pain.

Breakfast was good with a large choice. We also eat in the Italian restaurant which was OK, nothign to really complain about but a little dissapointing with the choice and quality of the food.

Doesn't quite get 5 stars due toa couple little niggles but really is a 4.5 and is pretty good. It is close to the places I was visiting and I would stay here agian if I go back.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ARH51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, General Manager at Sheraton Tianjin Binhai Hotel, responded to this review, January 20, 2013
Thank you for your review,
We are just upgrading our Wi-Fi system in the hotel which will greatly improve the quality and strength of the signal all over the hotel.

I will discuss your comments on our Bene restaurant with our Executive Chef.

Thank you
Mark Francis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montes Claros, MG
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 16, 2013

Very nice hotel to stay. Staff is very helpful, helped me even to buy things by internet, breakfast is very good, very international. The room is comfortable, and relaxing shower. There is an italian restaurant inside the hotel, very delicious. Nothing to complain.

  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AnaAguiar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, General Manager at Sheraton Tianjin Binhai Hotel, responded to this review, January 20, 2013
Thank you for your review, I am always so pleased to read positive comments towards the young and enthusiastic team we have here in the hotel.

Thank you
Mark Francis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 15, 2012

I was a long term guest at this hotel from April to December of 2012 on a 28/28 rotational basis. As with any hotel, there were shortcomings, but the friendliness of the staff and their willingness to please the customer balanced out the shortcomings, and made this one of the most pleasurable stays I've had in any hotel.

Pluses:

1. The staff are wonderful - can't say enough good about them

2. The Club on the 23rd floor has a warm, welcoming atmosphere, and the young ladies there do a superb job of running it.

3. Beds & pillows are soft, plush, and very comfortable western style. Not the hard style preferred by the Chinese.

4. Did I mention the staff are super? They even prepared a surprise dinner and cake for my birthday!


Areas that should receive some attention:

1. Climate control - this hotel definitely has a "cool" side (facing the main street, 2nd Avenue) and a "hot" side, facing the opposite way. If your room is on the hot side, it may be difficult to get it cooled down to a comfortable level in transitional weather like late fall or spring.

2. Inconsistent hot water - during most of my last month (November 2012), it was difficult to consistently get hot water in a reasonable amount of time. Quite often it required opening all the taps in the room and letting the water run for 15-20 minutes minimum to get water warm enough to shower. The system was serviced several times and would perform OK for a day or two after, but the problem kept returning and was still there when I checked out on the 4th of December. Too, the water from the bath tap would occasionally run brown; fortunately I use the shower, not the bath, so it wasn't an issue.

3. Room noise - fairly high level of noise is transmitted from room to room, ie telephone calls and TV can be heard from adjacent rooms. One call to the front desk will usually sort out the most objectionable noise.

In summary, should I ever return to TEDA in the future, this will definitely be my hotel of choice.

Room Tip: If you prefer a cooler, quieter room, suggest one on the street side, on a higher floor.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, General Manager at Sheraton Tianjin Binhai Hotel, responded to this review, January 20, 2013
Thank you for your review,
You have been very detailed and I am sure most travelers to TEDA will find this helpful.

You are certainly correct about the warmer side of the building as we transition in and out of winter as we start the hotel heating system. We are looking at window treatment film to see if we can reduce the heat from the Sun on the South/West side of the hotel.

Yours is the second review discussing the hot water, our engineering team is looking into this, I am sure this can be solved.

Lastly thank you for your positive comments on the staff in the hotel, they really appreciate your recognition.

Thank you
Mark Francis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mongolia
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed December 13, 2012

My first room next to the elevator shaft was extremely noisy. I am not a light sleeper yet was disturbed. I complained the next morning and was given an alternative room.
The staff were extremely helpful particularly in the executive lounge where they organised vegetarian food for me.
The only complaint was the bath...in both rooms it took for ever to fill up. In fact by the time it had the water had cooled down.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Drafiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, General Manager at Sheraton Tianjin Binhai Hotel, responded to this review, January 20, 2013
Thank you for your review, I am pleased to hear the team was very helpful in solving your problem with elevator noise.

I will have our engineering team look at the flow level in the bath, thank you for highlighting this.

Regards
Mark Francis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 21, 2012

Right combination of quality and price. Rooms can be a bit moist and difficult to control the temperature. Lobby feels a bit big and empty. Breakfast buffet is OK in quality and choice. Strong on pastries. Bar has good service but lacks a bit of atmosphere.

Stayed November 2012, traveled on business
Helpful?
Thank DutchLion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, General Manager at Sheraton Tianjin Binhai Hotel, responded to this review, November 29, 2012
Thank you for your feedback on the hotel and our service. We had a few challenges with our heating system at the start of winter, we have now balanced the system and hope that we have solved controlling the room temperature. I would be very interested to hear what you would enjoy in our Lobby Bar to enhance the atmosphere, please email me at mark.francis@sheraton.com if you find time. Thank you!

Regards
Mark Francis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tianjin Binhai Hotel

Property: Sheraton Tianjin Binhai Hotel
Address: No.50 Second Main Street, Binhai New Area, Tianjin 300457, China
Location: China > Tianjin Region > Tianjin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 1,316 Hotels in Tianjin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Tianjin Binhai Hotel 5*
Number of rooms: 324
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